Bill Payment & Cash Payout Counter Services

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04d75f-2025-01-30T14:12:47Z",
    "date": "2025-01-30T14:12:47Z",
    "ocid": "ocds-h6vhtk-04d75f",
    "description": "5. Procurement Process 5.1 Expression of Interest (EOI) Interested suppliers must submit a notification to participate in the tender process via email to Pedro Martins at pedro.martins@yorkshirewater.co.uk. 5.2 Selection Questionnaire (SQ) Upon receipt of an EOI, a Selection Questionnaire (SQ) will be issued via SAP Ariba. This will be a pass/fail assessment to ensure minimum eligibility. Bidders who do not meet the criteria may be excluded at this stage, though they may have an opportunity to resubmit. 5.3 Invitation to Tender (ITT) Successful bidders from the SQ stage will receive an Invitation to Tender (ITT). This will include commercial and qualitative assessments for each lot. Tender documents and evaluation criteria will be provided via SAP Ariba.",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04d75f",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Bill Payment & Cash Payout Counter Services",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "65100000",
            "description": "Water distribution and related services"
        },
        "mainProcurementCategory": "services",
        "description": "Yorkshire Water (YW) provides water and sewerage services to over 5 million people. Customers have the option to pay their bills using a barcoded bill or payment card via over-the-counter services using cash or debit card. Ensuring a seamless and widely accessible payment solution is critical to our service delivery. Total forecasted spend: PS1.6 million over five years (FY 25/26 to FY 29/30).",
        "lots": [
            {
                "id": "1",
                "title": "Bill Payment Services",
                "description": "Customers can pay their Yorkshire Water bill at a outlet using a barcoded bill or magnetic swipe card.",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Initial term of three years, with an option to extend for an additional two years, subject to performance and market conditions."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            },
            {
                "id": "2",
                "title": "Cash Pay-out Services",
                "description": "A quick cash voucher scheme enabling Yorkshire Water customers to receive a refund in cash at a outlet.",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Annual agreements (12 months), with optional extensions."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "65100000",
                        "description": "Water distribution and related services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKE"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "65100000",
                        "description": "Water distribution and related services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKE"
                    }
                ],
                "relatedLot": "2"
            }
        ],
        "participationFees": [
            {
                "id": "1",
                "type": [
                    "document"
                ]
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.yorkshirewater.com/",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "2. Requirements We seek a market-leading provider capable of processing over-the-counter payments securely and efficiently. Key requirements include: 2.1 Market & Industry Experience * A well-established, reputable supplier with a proven track record in processing similar high-volume transactions. 2.2 Secure Payment Gateway * Compliance with GDPR and financial security regulations. * Secure integration with Yorkshire Water's payment gateway. 2.3 Stable Processing Platform * Capable of handling multiple transactions and users simultaneously. * Availability 24/7, with downtime resolution within 4 hours or less. * Industry-standard security and seamless interaction with our existing gateway solution. 2.4 High-Volume Transaction Capability * Proven ability to process thousands of daily transactions across all major card providers. 2.5 24/7 Service & Support * Around-the-clock service coverage with dedicated support. 2.6 Reporting Suite * Comprehensive reporting, including: o System logs with transaction details (amount, date, card type, etc.). o Online access to reports. o Search and display functions for all transactions. o Data export capability (Excel format). o Monthly summary and billing reports with high accuracy. 3. Payment File Transfer Requirements * Payment files must be securely presented on Yorkshire Water's SFTP server overnight for internal processing. * The supplier must: o Move and archive files post-transfer, clearing them within agreed timescales. o Provide Yorkshire Water with SFTP server contact details, password, and secure key. o Whitelist Yorkshire Water's IP address for secure transfer. * SFTP files must be provided daily by an agreed time, with clear SLAs in place for incident resolution. * Files are typically received during the overnight batch run and imported before 8 AM. Any failure in receipt must be resolved as a high-priority incident. * Settlement and reconciliation timelines must be clearly defined. Important Notes * Yorkshire Water unconditionally reserves the right to suspend or cancel this procurement process at its sole discretion and without liability. * Yorkshire Water reserves the right to cancel, merge, or amend any lot and/or make no award under this procurement process.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2025-03-03"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-COH-03778498",
            "name": "YORKSHIRE WATER SERVICES LIMITED",
            "identifier": {
                "legalName": "YORKSHIRE WATER SERVICES LIMITED",
                "id": "03778498",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "Western House,Western Way, Buttershaw",
                "locality": "BRADFORD",
                "region": "UKE41",
                "postalCode": "BD62SZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Pedro Martins",
                "telephone": "+44 1234",
                "email": "martinsp@yw.co.uk",
                "url": "https://www.yorkshirewater.com/"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.yorkshirewater.com/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "WATER",
                        "description": "Water"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-7257",
            "name": "Yorkshire Water",
            "identifier": {
                "legalName": "Yorkshire Water"
            },
            "address": {
                "locality": "Bradford",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-03778498",
        "name": "YORKSHIRE WATER SERVICES LIMITED"
    },
    "language": "en"
}