Tender

Back Office Application Support and Modernisation

POST OFFICE

This public procurement record has 1 release in its history.

Tender

31 Jan 2025 at 16:43

Summary of the contracting process

The Post Office is currently in the tender stage for procuring new suppliers to provide application management, hosting, and support for their back-office applications and services. The tender, titled "Back Office Application Support and Modernisation," targets the IT services industry with a classification (CPV) code of 72000000 and is located in the UK. Interested suppliers must submit their responses by 31st March 2025. The Post Office will issue different service aspects in lots, including finance applications support, databases and database applications support, customer service management support, robotic process automation support, and infrastructure and hosting. Contracts for successful suppliers will commence on 1st August 2025 and will initially run until 31st July 2030, with an option for extension up to three additional years.

This tender represents a significant opportunity for businesses in the IT services sector, particularly those capable of managing and modernising back-office applications and infrastructure. Companies that specialise in finance applications, databases, customer service management, robotic process automation, and infrastructure hosting are particularly well-suited to compete. The Post Office’s restricted procedure allows selective procurement, ensuring that only the top five candidates with the highest scores based on the selection questionnaire will progress. This process provides a competitive edge to businesses with robust technical and economic capabilities, facilitating substantial business growth through long-term partnerships with a prominent UK organisation.

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Notice Title

Back Office Application Support and Modernisation

Notice Description

Post Office are looking to procure new suppliers to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Lot Information

Finance applications support

Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Databases and database applications support

Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Customer Service Management support

Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Robotic Process Automation support

Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Infrastructure and Hosting

Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Renewal: Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04dac8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003369-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jan 20251 years ago
Submission Deadline
31 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2025 - 31 Jul 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
POST OFFICE
Contact Name
Not specified
Contact Email
procurement@postoffice.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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