Planning

Emergency Hotels Services

WESTMINSTER CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

07 Feb 2025 at 16:30

Planning Notice
Summary of the contracting process

Westminster City Council is currently in the planning stage for a tender titled "Emergency Hotels Services," under the industry category of Hotel accommodation services (CPV 55110000). This procurement process aims to recommission services to support rough sleepers within the Westminster area, with an indicative budget of £6.5 million over five years. The current contracts expire on 31st March 2025, with possible extensions to 30th June 2025, and a proposed new contract commencement date of 1st July 2025. Interested parties must submit a market sounding questionnaire by 26th February 2025, with the final day for clarification questions on 18th February 2025.

The tender presents significant business growth opportunities for hotel service providers with experience in accommodating street homeless individuals. Ideal businesses should demonstrate capability in maintaining high-quality standards, complying with confidentiality and quality assurance requirements, and managing risks and behaviours associated with the service user group. Additionally, providers will need to collaborate closely with a security service on a separate contract. This tender is suitable for companies knowledgeable in customer service, hotel management, and community health services, particularly those experienced in working with clients experiencing severe disadvantages and trauma.

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Notice Information

Notice Title

Emergency Hotels Services

Notice Description

The purpose of the market sounding questionnaire is to gain insight into the market for Emergency Hotel Accommodation services to understand the level of interest and capacity of the market in relation to this future opportunity. This Market Sounding Questionnaire is not a call for tenders or a pre-qualification exercise. This questionnaire will not form part of the formal procurement process. All responses are to be submitted via Jaggaer (online procurement portal ref: PQQ: SQ_30067 - Emergency Hotels Services (RFI)) no later than Wednesday 26th February 2025. Last day for submitting clarification questions will be the 18th February 2025.

Lot Information

Lot 1

WCC have existing contracts in place for Emergency Hotel and Security Services. These contracts will expire on the 31st of March 2025 but will likely extend to the 30th June 2025 to allow for the completion of the tender process. The Authority is looking to recommission this service to continue fulfilling requirements to deliver provision for rough sleepers within the borough, whilst deriving value for money and maintaining current high-quality standards. An indicative value of the services, for emergency Hotels is approximately PS6.5M over a 5-year period. Please note this in an "up to" indicative figure, not a guaranteed level of spend, and may be subject to change. It is likely the contract will be for a duration of at 3 years with possible extensions for a further 2 years (subject to internal approval) with a proposed contract commencement date of 1st July 2025. Please note that the start date may change, as may the proposed term. Interested hotel providers and their staff should have an awareness and experience of the proposed clientele group that will be utilising these hotel bed space. The hotel service will need to work closely with the Security provider to provide the best outcomes for the client group being accommodated. The client group includes street homeless people that require a short-term safe space and period of stabilisation prior to or alongside moving on to greater independence. This can often include clients experiencing Severe and Multiple Disadvantages with a history of trauma who require a psychologically informed environment. The expected approach will need to manage risk and behaviour which will rely on critical leadership and excellent communication skills, with a skilled team knowledgeable in managing risk. The security element of these services, which will be managed under a separate contract, will vary considerably depending on the requirement for bed space. As such, Westminster cannot guarantee a minimum or maximum level of bed space required and on occasions there will be zero (0) beds required. It is critical that the accommodation service fully understands the these contractual requirements set out by Westminster City council. The full scope of the services required is included in the questionnaire, the high level requirements include but are not be limited to: - Maintenance of the hotel and hotel rooms - Customer Services - Reporting and Documentation - Collaboration and Communication - Equipment and Resources - Compliance and Quality Assurance - Confidentiality and Professionalism - Consistent Staffing - Fair Access, Inclusion and Diversity Please review the questionnaire for full details. Additional information: This PIN is our intention to commence market engagement with new and existing interested parties for the provision of the Emergency Hotel services. This is not a call for tenders or a pre-qualification exercise. The purpose of the market sounding questionnaire is to gain insight into the market for Emergency Hotel Accommodation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04dcfc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/004249-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

55 - Hotel, restaurant and retail trade services

85 - Health and social work services

CPV Codes

55110000 - Hotel accommodation services

85100000 - Health services

85323000 - Community health services

Notice Value(s)

Tender Value
£6,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Feb 20251 years ago
Submission Deadline
Not specified
Future Notice Date
10 Mar 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WESTMINSTER CITY COUNCIL
Contact Name
Hiran Karunaratna
Contact Email
hkarunaratna@westminster.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
WESTMINSTER
Postcode
SW1 6QP
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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