Notice Information
Notice Title
SAP Vendor Premium Engagement with SLA for Service and Support
Notice Description
Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule. Currently WWU has SAP Product Support for Large Enterprises (PSLE). WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.
Lot Information
Lot 1
SLA uplift for 2 years including: * An SLA integrated into the existing WWU PSLE Support leveraging SAP's proprietary tools and internal processes. * SLA uplift services directly tailored to WWU system-specific needs. * A single point of ownership for performance-related commitments. * Technical experience: SAP intimate understanding of the technology involved and the world wide exposure and knowledge base available will provide a unique capability to provide resolutions to issue encountered elsewhere across the global user base. * An independent perspective from the main system integrator for investigating practices and following up on resolution delivery
Options: SAP offer additional annual SLA services.
Procurement Information
WWU believe the services can only be supplied only by SAP (UK) Ltd. Hence WWU is relying on The Utilities Contracts Regulations 2016, Regulation 50 (1)(c)(ii). WWU believes that no service exists that can meet the following requirements: * Vendor-Exclusive Integration: SLA uplift services are directly integrated into SAP's PSLE framework, leveraging SAP's proprietary tools and internal processes.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04def9
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/005048-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Feb 20251 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 12 Feb 20251 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WALES AND WEST UTILITIES
- Contact Name
- Wayne Phillips
- Contact Email
- wayne.phillips@wwutilities.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NEWPORT
- Postcode
- NP10 8FZ
- Post Town
- Newport
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL54 Monmouthshire and Newport
- Delivery Location
- TLK South West (England), TLL Wales
-
- Local Authority
- Newport
- Electoral Ward
- Tredegar Park and Marshfield
- Westminster Constituency
- Newport West and Islwyn
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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