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High Intensity User Service

Central London Community Healthcare NHS Trust

This public procurement record has 2 releases in its history.

Award

04 Jul 2025 at 16:51

Award Notice
Tender

21 Feb 2025 at 09:06

Tender Notice
Summary of the contracting process

The procurement process initiated by the Central London Community Healthcare NHS Trust, titled "High Intensity User Service," has reached the award stage, with the contract awarded to The British Red Cross as of 2nd July 2025. This effort targets the hospital support services industry, focusing on providing a social-led support service for high-intensity users in North West London. The open procurement procedure was employed, with the contract valued at £965,062.34. The process initially began with a tender period concluding in March 2025 and was aimed at addressing the high intensity use of unscheduled care services.

This tender offers significant opportunities for organisations, particularly those experienced in delivering non-clinical, social-centered support services. Businesses specialising in social welfare, healthcare consultancy, or those already engaged in local community services would find this an advantageous prospect. It presents a chance for growth by partnering with regional authorities to innovate on existing service provisions within a major urban area like North West London. With the need to identify and meet underlying social requirements, enterprises capable of holistic service delivery could successfully compete in such tenders.

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Notice Information

Notice Title

High Intensity User Service

Notice Description

The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of <br/>patients who frequently present to A&E and/or are re-admitted into hospital within a short period of <br/>time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to <br/>support an identified cohort of these patients in North West London. The aim is to understand and <br/>address the causes of their high intensity use of unscheduled care services and/or their repeated <br/>need for hospitalisation, and in turn release capacity to those who need it the most

Lot Information

Lot 1

The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of
patients who frequently present to A&E and/or are re-admitted into hospital within a short period of
time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to
support an identified cohort of these patients in North West London. The aim is to understand and
address the causes of their high intensity use of unscheduled care services and/or their repeated
need for hospitalisation, and in turn release capacity to those who need it the most

Options: 2 x 1 year extension periods

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04e5d3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037571-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85112000 - Hospital support services

Notice Value(s)

Tender Value
£975,000 £500K-£1M
Lots Value
£975,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£965,062 £500K-£1M

Notice Dates

Publication Date
4 Jul 20251 years ago
Submission Deadline
24 Mar 2025Expired
Future Notice Date
Not specified
Award Date
2 Jul 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Central London Community Healthcare NHS Trust
Additional Buyers

Central and North West London NHS Foundation Trust

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 5JD
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI3 Inner London - West
Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

The British Red Cross

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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