Experts by Experience

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        "description": "The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services and publish what we find. Where we find poor care, we will use our powers to take action. CQC has a legal duty under the Health and Social Care Act to involve people in the way it works. The Health and Social Care Act 2008, specifies that CQC can 'arrange for any of its functions to be exercised by, or with the assistance of, service users and carers'. The Experts by Experience contracts are key mechanisms used by CQC to achieve this. Lot 1 CQC Experts by Experience Services: this lot is for support to regulatory activity conducted by subject matter experts with lived experience of specific healthcare or social care needs. Lot 2 CQC Public Engagement Network: this lot is for developing and maintaining and expanding the public engagement network and organising related events.",
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                "title": "CQC Experts by Experience Services",
                "description": "The provision of trained members of the public, known as Experts by Experience (ExEs), to support our assessments of regulated health and care services and our understanding of the quality of care across regulated services in England. The CQC Experts by Experience Services support the delivery of a programme of work referred to as the CQC Experts by Experience (ExE) programme. The ExE programme is founded on the fundamental principle of helping people who use services to make their voices, views and experiences heard. The programme delivers evidence and insight to CQC through regulatory and engagement activities. Experts by Experience have current or recent (within the past 8 years, or within 4 years for maternity services) lived experience of using, or being a family carer for someone who uses, the services we regulate. Experts by Experience help us gather the evidence that we use to make judgements about the quality of care. People often find it easier to speak to someone who has a similar lived experience to themselves. Experts by Experience gather evidence by having meaningful conversations with people using services, as well as friends and families. They will also make and record other observations while taking part in our assessments of services. Experts by Experience Services also support other CQC activities such as policy and guidance development, co design and co production and consultations. The Contractor will need to provide Experts by Experience support in three key areas: - inspection - support to site visits and telephone calls, - monitor and insight - support gathering local and national information from the public. This will include special reviews and investigations as well as work raising public awareness of CQC, - co-production - support to policy and guidance development and delivery of CQC staff training.",
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