Tender

CRM System (FCR)

MISSING

This public procurement record has 1 release in its history.

TenderCancellation

04 Feb 2026 at 08:04

UK12 - Procurement Termination Notice
Summary of the contracting process

The Police and Crime Commissioners for Bedfordshire, Hertfordshire, Cambridgeshire, Norfolk, Suffolk, Essex, and Kent have been involved in a procurement process for a CRM System (FCR) under the industry category of information technology, located in the United Kingdom. The procurement process, set in motion as a tender, was initially aimed at improving the Forces' operational efficiency. However, the process reached a tender cancellation stage due to significant budget reductions across the involved Forces, leading to a reassessment of existing funded programmes. This development was formalised on 4th February 2026, following the initial decision taken on 2nd February 2026 to terminate the current procurement activity. All involved lots were subsequently marked as complete, though the procurement activity itself has been halted.

This tender initially promised a substantial opportunity for businesses involved in information technology solutions, particularly those specialising in customer relationship management systems. Firms capable of delivering robust, scalable CRM solutions tailored for public authorities stood to benefit from participating in this procurement process. Despite the cancellation, there remains a potential opportunity for businesses in the future should budgetary conditions and procurement priorities allow for a revival or new iteration of the project. Organisations well-versed in navigating public sector procurement and flexible in adjusting to scope changes are well-suited for such engagements. This situation illustrates the dynamic nature of public sector projects, reinforcing the importance of adaptability and readiness among businesses engaged in these markets.

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Notice Information

Notice Title

CRM System (FCR)

Notice Description

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04eaf0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009725-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions
CPV Codes

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Feb 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MISSING
Additional Buyers

THE POLICE AND CRIME COMMISSIONER FOR BEDFORDSHIRE

THE POLICE AND CRIME COMMISSIONER FOR CAMBRIDGESHIRE

THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE

THE POLICE AND CRIME COMMISSIONER FOR KENT

THE POLICE AND CRIME COMMISSIONER FOR NORFOLK

THE POLICE AND CRIME COMMISSIONER FOR SUFFOLK

THE POLICE, FIRE AND CRIME COMMISSIONER FOR ESSEX

Contact Name
Esther Beaumont
Contact Email
esther.beaumont@essex.police.uk
Contact Phone
Not specified

Buyer Location

Locality
KEMPSTON
Postcode
N/A
Post Town
Milton Keynes
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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