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Cleaning and Security Services Charter Walk Shopping Centre, Burnley

Burnley Borough Council

This public procurement record has 4 releases in its history.

Implementation

18 Aug 2026 at 11:23

Award Notice
Award

24 Jul 2026 at 10:21

UK7 - Contract Details Notice
Award

08 Jul 2025 at 14:58

UK6 - Contract Award Notice
Tender

10 Mar 2025 at 15:46

UK4 - Tender Notice
Summary of the contracting process

Burnley Borough Council procured combined cleaning and security services for Charter Walk Shopping Centre in Burnley. The requirement is to provide a safe, clean and welcoming environment for visitors and tenants. The scope covers both security services and cleaning services, including the operation of the joint service team. Delivery involves transferring two existing dual-service managers, ten security officers and nine cleaning operatives under TUPE arrangements. This is a public-sector services contract for a shopping-centre environment, requiring a supplier able to manage both service disciplines through one coordinated operation. The work is delivered at Charter Walk Shopping Centre, Burnley, within the borough council’s area. The opportunity is relevant to integrated facilities-management providers, specialist cleaning and security businesses working in partnership, and established operators with experience of occupied retail or public-facing premises.

The procurement is complete and the contract has been awarded to ADEPT CORPORATE SERVICES LIMITED. The award date was 8 July 2025 and the contract was signed on 3 February 2026. The contract value is £5,663,589 gross (£4,719,658 excluding VAT). The contract period runs from 3 February 2026 to 31 August 2030, with 1 + 1 year extensions available at the council’s discretion, to a maximum date of 31 August 2032. It used an above-threshold open procedure. The tender deadline was 15 April 2025 at 3pm, the enquiry period ended on 8 April 2025, and the award decision period ended on 2 May 2025. There was one lot, suitable for SMEs. Evaluation weighted quality at 75% and cost at 25%; 38 bids were received and one reached the final stage.

This award demonstrates sustained demand from Burnley Borough Council for a single supplier to coordinate cleaning and security in a busy shopping-centre setting. A credible future competitor would need the operational capacity to mobilise and manage two linked service disciplines, provide suitably trained cleaning and security staff, and handle the transfer and continuity of an established workforce under TUPE. Relevant experience in retail, town-centre, public-facing or similarly occupied premises would help demonstrate understanding of visitor safety, tenant needs and service continuity. The contract’s performance requirements point to the need for robust management controls, including daily audits, daily management checks and documented corrective action. Suppliers should also be able to provide annual ACT training refreshers for all team members and evidence reliable quality assurance, workforce supervision and integrated reporting. The requirement is explicitly suitable for SMEs, allowing capable smaller operators or structured partnerships to compete.

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Notice Information

Notice Title

Cleaning and Security Services Charter Walk Shopping Centre, Burnley

Notice Description

Tenders are invited from organisation that have the resources, ability and sufficient capacity to carry out the joint provision of cleaning and security services at Charter Walk Shopping Centre, Burnley. The successful bidder will be expected to deliver high-quality services that ensure a safe, clean, and welcoming environment for all visitors and tenants. The proposed Contract period is expected to commence in May 2025. The initial contract period will be for 5 years with the option for 1 + 1 year extensions (from 2030) at the Council's discretion. The contract will involve the TUPE transfer of the two existing dual service managers, ten security officers and nine cleaning operatives. The procurement documents are available at www.the-chest.org.uk ref DN766316. Tenders should be submitted via the Chest prior to the submission deadline. For transparency, the official start date was 01/09/25 and end date 31/08/30 +1+1 The contract was signed on 03/02/26

Lot Information

Lot 1

Renewal: The initial contract period will be for 5 years with the option for 1 + 1 year extensions (from 2030) at the Council's discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04eb23
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078452-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

79710000 - Security services

90910000 - Cleaning services

Notice Value(s)

Tender Value
£4,008,000 £1M-£10M
Lots Value
£4,008,000 £1M-£10M
Awards Value
£4,719,658 £1M-£10M
Contracts Value
£4,719,658 £1M-£10M

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
15 Apr 2025Expired
Future Notice Date
Not specified
Award Date
8 Jul 20251 years ago
Contract Period
3 Feb 2026 - 31 Aug 2030 4-5 years
Recurrence
2032-03-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Burnley Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURNLEY
Postcode
BB11 9SA
Postcode Area
Blackburn
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD46 East Lancashire
Delivery Location
TLD North West (England)
Local Authority
Burnley
Electoral Ward
Daneshouse with Stoneyholme
Westminster Constituency
Burnley

Supplier Information

Number of Suppliers
1
Supplier Name

ADEPT CORPORATE SERVICES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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