NECS523 NEAS Third-Party 111 Online and Primary Care Speak To Services CP

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04efb0-2026-05-26T15:39:09+01:00",
    "date": "2026-05-26T15:39:09+01:00",
    "ocid": "ocds-h6vhtk-04efb0",
    "initiationType": "tender",
    "tender": {
        "id": "NECS523",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "NECS523 NEAS Third-Party 111 Online and Primary Care Speak To Services CP",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85000000",
            "description": "Health and social work services"
        },
        "mainProcurementCategory": "services",
        "description": "This is an INTENTION TO AWARD Notice following The Health Care Services (Provider Selection Regime) Regulations 2023 - Competitive Process. North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of The North East Ambulance Service NHS Foundation Trust (the Relevant Authority) who have undertaken a competition process to provide a Framework for Third-Party 111 Online and Primary Care Speak To (PCST) Services. Contract Start Date: 01 October 2025 Contract End Date: 30 September 2029 The contract term is for an initial period of 2 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance.",
        "value": {
            "amount": 1,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "This is an INTENTION TO AWARD Notice following The Health Care Services (Provider Selection Regime) Regulations 2023 - Competitive Process. This is an intention to award notice to advise that the relevant authority intends to award a contract under a competitive process under the Health Care Services (Provider Selection Regime) regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) and/ or Public Contracts Regulations 2015 do not apply to this award. North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of The North East Ambulance Service NHS Foundation Trust (the Relevant Authority) who have undertaken a competition process to provide a Framework for Third-Party 111 Online and Primary Care Speak To (PCST) Services. Contract Start Date: 01 October 2025 Contract End Date: 30 September 2029 The contract term is for an initial period of 2 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance. 111 Online Services (North East Wide) This is a new service. Additional information: The Relevant Authority assessed the five key criteria against the service requirements and determined the relative importance of each, as outlined above and detailed within the provider response documentation. The contract award criteria are specified in the provider response documents.",
                "status": "cancelled",
                "title": "111 Online Services (North East Wide)",
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Key Criteria 1: Quality and Innovation",
                            "type": "quality",
                            "description": "35"
                        },
                        {
                            "name": "Key Criteria 2: Integration, Collaboration and Service Sustainability",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "Key Criteria 3: Improving Access, Reducing Health Inequalities and Facilitating Choice",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Key Criteria 4: Social Value",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Key Criteria 5: Value (Price)",
                            "type": "cost",
                            "description": "30"
                        }
                    ]
                }
            },
            {
                "id": "2",
                "title": "Primary Care Speak To Dispositions (Northumberland, North Tyneside and Newcastle)",
                "description": "This is an INTENTION TO AWARD Notice following The Health Care Services (Provider Selection Regime) Regulations 2023 - Competitive Process. This is an intention to award notice to advise that the relevant authority intends to award a contract under a competitive process under the Health Care Services (Provider Selection Regime) regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) and/ or Public Contracts Regulations 2015 do not apply to this award. North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of The North East Ambulance Service NHS Foundation Trust (the Relevant Authority) who have undertaken a competition process to provide a Framework for Third-Party 111 Online and Primary Care Speak To (PCST) Services. Contract Start Date: 01 October 2025 Contract End Date: 30 September 2029 The contract term is for an initial period of 2 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance. Primary Care Speak To Dispositions (Northumberland, North Tyneside and Newcastle) This is a new service. Additional information: The Relevant Authority assessed the five key criteria against the service requirements and determined the relative importance of each, as outlined above and detailed within the provider response documentation. The contract award criteria are specified in the provider response documents.",
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Key Criteria 1: Quality and Innovation",
                            "type": "quality",
                            "description": "35"
                        },
                        {
                            "name": "Key Criteria 2: Integration, Collaboration and Service Sustainability",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "Key Criteria 3: Improving Access, Reducing Health Inequalities and Facilitating Choice",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Key Criteria 4: Social Value",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Key Criteria 5: Value (Price)",
                            "type": "cost",
                            "description": "30"
                        }
                    ]
                }
            },
            {
                "id": "3",
                "title": "Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington)",
                "description": "This is an INTENTION TO AWARD Notice following The Health Care Services (Provider Selection Regime) Regulations 2023 - Competitive Process. This is an intention to award notice to advise that the relevant authority intends to award a contract under a competitive process under the Health Care Services (Provider Selection Regime) regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) and/ or Public Contracts Regulations 2015 do not apply to this award. North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of The North East Ambulance Service NHS Foundation Trust (the Relevant Authority) who have undertaken a competition process to provide a Framework for Third-Party 111 Online and Primary Care Speak To (PCST) Services. Contract Start Date: 01 October 2025 Contract End Date: 30 September 2029 The contract term is for an initial period of 2 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance. Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington) This is a new service. Additional information: The Relevant Authority assessed the five key criteria against the service requirements and determined the relative importance of each, as outlined above and detailed within the provider response documentation. The contract award criteria are specified in the provider response documents.",
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Key Criteria 1: Quality and Innovation",
                            "type": "quality",
                            "description": "35"
                        },
                        {
                            "name": "Key Criteria 2: Integration, Collaboration and Service Sustainability",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "Key Criteria 3: Improving Access, Reducing Health Inequalities and Facilitating Choice",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Key Criteria 4: Social Value",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Key Criteria 5: Value (Price)",
                            "type": "cost",
                            "description": "30"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKC"
                    }
                ],
                "relatedLot": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85000000",
                        "description": "Health and social work services"
                    }
                ]
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85000000",
                        "description": "Health and social work services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKC"
                    }
                ],
                "relatedLot": "2"
            },
            {
                "id": "3",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85000000",
                        "description": "Health and social work services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC"
                    },
                    {
                        "region": "UKC"
                    }
                ],
                "relatedLot": "3"
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-04-01T00:00:00+01:00"
        },
        "coveredBy": [
            "GPA"
        ],
        "amendments": [
            {
                "id": "2",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "date": "2025-05-26T12:00:00+01:00"
                        },
                        "newValue": {
                            "date": "2025-05-27T12:00:00+01:00"
                        },
                        "where": {
                            "section": "IV.2.2",
                            "label": "Time limit for receipt of tenders or requests to participate - to be amended to 27th May 2025 @ 12 noon."
                        }
                    }
                ],
                "description": "Time limit for receipt of tenders or requests to participate - to be amended to 27th May 2025 @ 12 noon."
            },
            {
                "id": "3",
                "unstructuredChanges": [
                    {
                        "newValue": {
                            "text": "This is a Provider Selection Regime (PSR) confirmation of contract award notice. The contracts for: Lot 1 - 111 Online Services (North East Wide) Lot 2 - Primary Care Speak To Dispositions (Northumberland, North Tyneside and Newcastle) have been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) do not apply to this award. The contracts for Lots 1 and 2 have now been formally awarded using the Competitive Process. The contract periods for Lots 1 and 2 are for 2 years, with effect from 01 October 2025, with the option to extend for a further 2 years, subject to satisfactory financial and contractual performance and at the discretion of the Relevant Authorities. The contract values are: Lot 1 - 111 Online Services (North East Wide) PS3,128,000 Lot 2 - Primary Care Speak To Dispositions (Northumberland, North Tyneside and Newcastle) PS2,560,000 During the standstill period, a representation was received which was reviewed by an Internal Review Panel at The North East Ambulance Service NHS Foundation Trust (the Relevant Authority). The individuals involved in the internal review were: Deborah O'Brien - Assistant Director of Strategy, Planning & Transformation Mark Speer - Interim Deputy Director of Finance All involved in the review completed a conflict of interest declaration and no conflicts were identified. For avoidance of doubt, Lot 3 was not awarded and remains in standstill period."
                        },
                        "where": {
                            "section": "VI.3",
                            "label": "Additional Information"
                        }
                    }
                ]
            },
            {
                "id": "4",
                "description": "Please note, a contract has NOT been awarded via the procedure detailed within this notice for both: Lot 3 - Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington) Lot 3 was the subject of a review a representation and was Investigated by the North East Ambulance Service NHS Foundation Trust Independent Panel, who recommended the procurement be abandoned. The Relevant Authority has now made the decision that the current procurement for Lot 3 will be abandoned."
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "techniques": {
            "hasFrameworkAgreement": true
        },
        "tenderPeriod": {
            "endDate": "2025-05-26T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2025-05-26T13:00:00+01:00"
        },
        "bidOpening": {
            "date": "2025-05-26T13:00:00+01:00"
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-NHS-RX6",
            "name": "North East Ambulance Services NHS Foundation Trust",
            "identifier": {
                "legalName": "North East Ambulance Services NHS Foundation Trust",
                "id": "RX6",
                "scheme": "GB-NHS"
            },
            "address": {
                "streetAddress": "Bernicia House",
                "locality": "Newcastle upon Tyne",
                "region": "UKC",
                "postalCode": "NE15 8NY",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "necsu.psrprocurement@nhs.net",
                "url": "https://health-family.force.com/s/Welcome"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.neas.nhs.uk/",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-141273",
            "name": "North of England Commissioning Support",
            "identifier": {
                "legalName": "North of England Commissioning Support"
            },
            "address": {
                "locality": "Newcastle upon Tyne",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "necsu.psrprocurement@nhs.net"
            },
            "roles": [
                "processContactPoint"
            ],
            "details": {
                "url": "https://www.neas.nhs.uk/"
            }
        },
        {
            "id": "GB-FTS-144339",
            "name": "North East Ambulance Services NHS Foundation Trust",
            "identifier": {
                "legalName": "North East Ambulance Services NHS Foundation Trust"
            },
            "address": {
                "locality": "Newcastle upon Tyne",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-COH-05834163",
            "name": "DHU Healthcare",
            "identifier": {
                "legalName": "DHU Healthcare",
                "id": "05834163",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "No 2 Roundhouse Road",
                "locality": "Derby",
                "region": "UKC",
                "postalCode": "DE24 8JE",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-157432",
            "name": "North East Ambulance Services NHS Foundation Trust",
            "identifier": {
                "legalName": "North East Ambulance Services NHS Foundation Trust"
            },
            "address": {
                "streetAddress": "Bernicia House",
                "locality": "Newcastle upon Tyne",
                "postalCode": "NE15 8NY",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-NHS-RX6",
        "name": "North East Ambulance Services NHS Foundation Trust"
    },
    "language": "en",
    "description": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) and/ or Public Contracts Regulations 2015 do not apply to this award. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. A contract will not be awarded until after the 9th working day following standstill. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by midnight on 20 August 2025. Any representations should be sent via the Atamis messaging portal and/or via email to necsu.neprocurement@nhs.net The individual(s) making the award decision are: * North East Ambulance Service NHS Foundation Trust (NEAS) Performance and Finance Committee * Head of Planning and Performance * Assistant Director of Contracting and Performance * Deputy Director of Quality and Safety * Assistant Director of Quality and Safety * Deputy Director of Paramedicine * EOC Systems and Resilience Manager * IM&T Systems Manager * Head of Informatics * Head of 111 and IUC CAS * Clinical Service Manager - IUC CAS There were no declared of potential conflicts of interest of individuals making the award decision. Conflicts of interest were completed by all involved in the process and no potential conflicts were identified. The scoring criteria for the Basic Selection Criteria Questions were either evaluated as Pass/Fail or For Information. The Relevant Authority considered the five key criteria against the service requirements and determined the relative importance of each, as outlined below and detailed within in the provider response documentation. Quality and Innovation - 35% Value (price) - 30% Integration, Collaboration and Service Sustainability - 15% Improving Access, Reducing Health Inequalities and Facilitating Choice - 10% Social Value - 10% The successful provider (preferred lot supplier) for each lot was selected based on offering the most advantageous Provider response by scoring the highest combined score for quality (key criteria) and finance, evaluated against the published evaluation criteria as detailed within the provider response documentation. As a result, they are the recommended provider and have been awarded the contract, subject to final agreement. Accredited Framework suppliers not achieving 'preferred Lot supplier' status will not be issued with a sub-contract by the Trust, however they will be retained as 'accredited Framework suppliers' throughout the term and may be utilised by the Trust to provide a) contingency cover in the event of a failure of the 'preferred Lot supplier', b) short-term surge capacity during times of peak demand, and c) support for bespoke capacity initiatives and pilot projects if required from time to time. The following providers passed all elements of the tender technical response and financial model template and were awarded accredited framework supplier status: Lot 1 - Vocare Lot 2 - Practice Plus Group, Vocare Lot 3 - County Durham and Darlington NHS Foundation Trust, Practice Plus Group, Vocare",
    "awards": [
        {
            "id": "047295-2025-1",
            "relatedLots": [
                "1"
            ],
            "title": "111 Online Services (North East Wide)",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-05834163",
                    "name": "DHU Healthcare"
                }
            ]
        },
        {
            "id": "047295-2025-2",
            "relatedLots": [
                "2"
            ],
            "title": "Primary Care Speak To Dispositions (Northumberland, North Tyneside and Newcastle)",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-05834163",
                    "name": "DHU Healthcare"
                }
            ]
        },
        {
            "id": "047295-2025-3",
            "relatedLots": [
                "3"
            ],
            "title": "Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington)",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-05834163",
                    "name": "DHU Healthcare"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "047295-2025-1",
            "awardID": "047295-2025-1",
            "title": "111 Online Services (North East Wide)",
            "status": "active",
            "value": {
                "amount": 3128000,
                "currency": "GBP"
            },
            "dateSigned": "2025-08-07T00:00:00+01:00"
        },
        {
            "id": "047295-2025-2",
            "awardID": "047295-2025-2",
            "title": "Primary Care Speak To Dispositions (Northumberland, North Tyneside and Newcastle)",
            "status": "active",
            "value": {
                "amount": 2560000,
                "currency": "GBP"
            },
            "dateSigned": "2025-08-07T00:00:00+01:00"
        },
        {
            "id": "047295-2025-3",
            "awardID": "047295-2025-3",
            "title": "Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington)",
            "status": "active",
            "value": {
                "amount": 3180000,
                "currency": "GBP"
            },
            "dateSigned": "2025-08-07T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 4
            },
            {
                "id": "2",
                "measure": "bids",
                "relatedLot": "2",
                "value": 5
            },
            {
                "id": "3",
                "measure": "bids",
                "relatedLot": "3",
                "value": 6
            }
        ]
    }
}