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Friends for Families

Wiltshire Council

This public procurement record has 4 releases in its history.

Award

28 Sep 2026 at 13:54

UK7 - Contract Details Notice
TenderUpdate

18 Jun 2025 at 09:59

UK4 - Tender Notice
Tender

14 Jun 2025 at 11:48

UK4 - Tender Notice
Planning

24 Mar 2025 at 12:39

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Wiltshire Council commissioned Friends for Families, a face-to-face and remote family support service for primary-school-age children with special educational needs and disabilities (SEND). It is aimed at children at risk of, or already experiencing, suspension, whose challenging behaviour at home affects their access to education. The service offers early help through local volunteers, including visits and activities with the child, with telephone and video support also available. Families are identified by schools, assessed by the Early Help Hub and referred to the provider. Eligible families do not already have a Wiltshire Council keyworker, social worker, SEND worker or Family Hub Practitioner. Support is delivered outside school hours at a time convenient to the family, in Wiltshire. The work falls within social work and related services.

The procurement is complete and the contract has been awarded to Safe Families. Wiltshire Council used an open procedure, with quality as the sole award criterion, weighted at 100%. The contract was signed on 1 October 2025, with an initial term running from 1 October 2025 to 30 September 2028 and an optional two-year extension, potentially taking it to 30 September 2030. The contract value is £352,000 excluding VAT (£440,000 including VAT). The tender submission deadline was 16 July 2025, and the award period ended on 6 September 2025. The requirement was procured as a single lot, marked suitable for SMEs and voluntary, community and social enterprises.

For suppliers considering similar family-support work for Wiltshire Council, this award shows demand for early intervention delivered by local volunteers to families of primary-school-age children with SEND and suspension risks. A credible provider would need to recruit and support a local volunteer network, deliver safe and effective face-to-face visits and activities outside school hours, and offer telephone or video contact where appropriate. The model also depends on working with schools and the Early Help Hub so referrals reach families who meet the eligibility criteria, while coordinating with existing council support services. Suppliers should be able to demonstrate service quality across the full delivery model, since quality accounted for the entire evaluation. The award to an SME indicates that a smaller provider can deliver this requirement, subject to the necessary local reach and capacity.

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Notice Information

Notice Title

Friends for Families

Notice Description

Volunteer support for families with children with SNED needs

Planning Information

Provision of Volunteer Support Programme for Families with Children with SEND Need in Wiltshire Wiltshire Council has a priority to ensure that families living in Wiltshire get the best start in life, this will be managed by offering early support services. Wiltshire Council are seeking a Supplier who will offer early volunteer support to families. The Friends for Families service will support children of primary school age who have identified SEND are at risk of suspension or who have been suspended. The child may have behaviours that challenge in the home setting which impact upon their ability to access education. Families identified will be those without an existing Wiltshire Council keyworker, social worker, SEND worker or Family Hub Practitioner. Access to the service will be agreed through the identification of need by schools. Identified children, who meet the criteria will be triaged by the Early Help Hub and forwarded to the supplier. Children, young people and parents/carers will then access the service directly outside of school hours at a convenient time for the families from a volunteer local to the area. This support will take the form of visits and activities with the child. The Supplier will need to provide the service face to face with young people, where possible, but also use other methods of contact and support – e.g. telephone, video calling

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04f7df
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091454-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£352,000 £100K-£500K
Lots Value
£352,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£352,000 £100K-£500K

Notice Dates

Publication Date
28 Sep 20262 weeks ago
Submission Deadline
16 Jul 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2025 - 30 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wiltshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TROWBRIDGE
Postcode
BA14 8JN
Postcode Area
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLK15 Wiltshire
Local Authority
Wiltshire
Electoral Ward
Trowbridge Central
Westminster Constituency
South West Wiltshire

Supplier Information

Number of Suppliers
1
Supplier Name

Safe Families

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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