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Provision of Extra Care Services within London Borough Waltham Forest

London Borough of Waltham Forest

This public procurement record has 4 releases in its history.

Implementation

30 Sep 2026 at 14:49

UK9 - Contract Performance Notice
Award

10 Sep 2026 at 12:13

UK7 - Contract Details Notice
Award

17 Jul 2025 at 12:20

UK6 - Contract Award Notice
Tender

01 Apr 2025 at 19:30

UK4 - Tender Notice
Summary of the contracting process

The London Borough of Waltham Forest commissioned regulated extra-care personal care and support for adults with assessed eligible social-care needs, delivered across Verdon Roe Court, Windmill Court, Dames House and Baytree House in the borough. The service combines a 24/7 core service with flexible, individually commissioned support based on each person’s care and support plan. It is intended to help residents live independently in their own homes, respond to changing needs, safeguard people at risk and support choice, resilience and positive care outcomes. The work is social care and related services (CPV 85300000), with an appliance-based approach to supporting vulnerable people. The council also sought to improve care experiences and value for money through a client-focused service working with its partners.

The contract has been awarded to Chosen Care Group Limited, and was signed on 1 October 2025. The award was made on 17 July 2025 following an open procedure. The single lot covers all four extra-care locations. Its awarded value is £12.5 million excluding VAT (£15 million including VAT). The contract runs from 1 October 2025 to 30 September 2030, including the two optional 12-month extensions; the original term was three years. The tender deadline was 2 May 2025, and the award decision period ended on 17 June 2025. Evaluation weighted quality at 60%, price at 30% and social value at 10%. There were 35 bids, with one reaching the final stage; that final-stage bid was from an SME.

For suppliers considering comparable future work for Waltham Forest, this award shows demand for a provider able to deliver regulated personal care across several extra-care housing schemes, combining continuous core cover with flexible, person-specific support. A credible competitor would need operational capacity to staff a 24/7 service and adapt delivery to individual care plans and changing needs, while maintaining safeguarding and regulatory compliance. The selected provider is an SME, and the final evaluation placed most weight on quality, with social value also carrying a distinct share alongside price. Contract performance measures set expectations for safeguarding and CQC compliance, outcome-focused care planning and resident satisfaction, including maintaining a Good CQC rating. Strong evidence of safe, responsive care, measurable outcomes and engagement with residents and carers would therefore be relevant to competing for this buyer’s requirement.

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Notice Information

Notice Title

Provision of Extra Care Services within London Borough Waltham Forest

Notice Description

The Council of the London Borough of Waltham Forest ("the Authority") sought Tenders from suitably experienced and qualified organisations for the Contract for the Provision of Extra Care Services within the borough. The contract shall commence on 1st October 2025 and shall continue up to and including 30th September 2028 with the option to extend for two x twelve month periods up to 30th September 2030 ("the Contract Period"). The Authority is committed to providing a high quality and responsive service for individuals of all ages in the borough with support needs, in accordance with the statutory obligations within the Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (the 2014 Regulations). The Extra Care Service will be responsible for delivering regulated personal care support and other interventions that support for individuals with eligible social care needs in the following provisions: Verdon Roe Court - 45 units Windmill Court - 44 units Dames House - 25 units Baytree House - 34 units This service will play an important role in maximising the independence of adults with assessed eligible support needs and aiming to meet unmet needs and to anticipate client's changing needs in order to help people live independently in their own home, using an appliance-based approach in working with vulnerable people. Alongside meeting the eligible needs of those receiving Extra Care the London Borough of Waltham Forest also intends that this contract will contribute to the following goals; * Safeguard those individuals who need the most support/ who are most at risk; * Support individuals to live their life as they wish it to be, as independently as possible * Promote self-reliance and personal responsibility; * Build resilience and competence for individuals, families and carers; * Enable better care experiences and outcomes; * Adopt a client focused approach ot the work * Strike a balance between empowerment and safeguarding; * Strengthen relationships with the Council's partners, to deliver improved outcomes and to deliver greater productivity and; * Secure value for money while maintaining a high-quality Service. The Service is comprised of two elements, a 24/7 Core Service and a Flex Service commissioned for each individual to meet their unique Care and Support needs as detailed in their Care and Support plan.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fbac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092446-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK9 - Contract Performance Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£15,000,000 £10M-£100M
Lots Value
£15,000,000 £10M-£100M
Awards Value
£12,500,000 £10M-£100M
Contracts Value
£12,500,000 £10M-£100M

Notice Dates

Publication Date
30 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jul 20251 years ago
Contract Period
1 Oct 2025 - 30 Sep 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Waltham Forest
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALTHAMSTOW
Postcode
E17 4JF
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI53 Redbridge and Waltham Forest
Delivery Location
Not specified
Local Authority
Waltham Forest
Electoral Ward
Chapel End
Westminster Constituency
Walthamstow

Supplier Information

Number of Suppliers
1
Supplier Name

Chosen Care Group Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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