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HCC - 12/25 - Provision of County Wide Advocacy Service and One Stop Shops for Victims and Survivors of Violence against Women and Girls

Hertfordshire County Council

This public procurement record has 5 releases in its history.

Award

05 Aug 2026 at 17:02

UK7 - Contract Details Notice
Award

10 Mar 2026 at 13:51

UK6 - Contract Award Notice
Tender

11 Dec 2025 at 14:48

UK4 - Tender Notice
Planning

23 Jul 2025 at 17:05

UK2 - Preliminary Market Engagement Notice
Planning

02 Apr 2025 at 10:46

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Hertfordshire County Council procured a county-wide advocacy service and one-stop shops for victims and survivors of violence against women and girls. The service covers community provision, health and social work, guidance and counselling, and related support. It is delivered across Hertfordshire. The requirement is a public service focused on helping victims and survivors access advocacy, advice and coordinated support through a county-wide model. The one-stop shops form part of the same integrated service, alongside advocacy provision. This is a service opportunity for organisations delivering specialist violence-against-women-and-girls support, safeguarding, counselling, advocacy and referral services, with the operational capability to provide consistent provision across the county. The procurement was led by Hertfordshire County Council.

The procurement is complete and Refuge was awarded the single lot on 10 March 2026. The contract was signed on 1 July 2026 and is active. The awarded value is £13,322,839 excluding VAT and £15,987,406 including VAT. The initial contract period runs from 1 July 2026 to 30 June 2029, with an option to extend year by year for up to two further years, subject to funding. Hertfordshire County Council used an above-threshold open procedure. Two valid bids were received, including one from an SME. Evaluation comprised 20% price and 80% quality. Quality covered violence against women and girls, perpetrators, the delivery model, service delivery, multi-agency working, a one-front-door approach, children, mobilisation, one-stop shops, accessibility and inclusivity, and outcomes and monitoring.

This award shows demand for a substantial, county-wide specialist support service combining advocacy, one-stop-shop provision and coordinated work with partner agencies. A credible future competitor would need strong expertise in violence against women and girls, including understanding victims, survivors and perpetrators, and the ability to support children. It would also need a clear service model, reliable mobilisation planning, accessible and inclusive delivery, effective multi-agency working and a practical single-access route for people seeking help. Robust outcomes monitoring and reporting would be important, alongside the financial, technical and professional capacity to operate a large public service. Evidence of suitable insurance, data protection, safeguarding checks, DBS compliance, right-to-work controls, TUPE and pensions arrangements would also be relevant.

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Notice Information

Notice Title

HCC - 12/25 - Provision of County Wide Advocacy Service and One Stop Shops for Victims and Survivors of Violence against Women and Girls

Notice Description

Hertfordshire County Council went out to Procurement for the Provision of County Wide Advocacy Service and One Stop Shops for Victims and Survivors of Violence against Women and Girls. This is a UK7 Contract Details Notice and this opportunity has now closed.

Lot Information

Lot LOT-0001

Renewal: The Initial Contract Period is three (3) years with the option to extend for up to two (2) further years, year on year and subject to available funding

Planning Information

If you would like to attend, please email holly.burton@hertfordshire.gov.uk to receive an invite. You will then be sent the questions that will be discussed on the day, though these may be subject to change. These do not need to be answered prior to the PME but are being provided to allow preparation for the day's discussion. Participation in the PME will be at each organisation's own cost. No expense in responding to this PME will be reimbursed by the Council.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fbc7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074398-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

75200000 - Provision of services to the community

85000000 - Health and social work services

85312300 - Guidance and counselling services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£13,200,000 £10M-£100M
Lots Value
£13,200,000 £10M-£100M
Awards Value
£13,322,839 £10M-£100M
Contracts Value
£13,322,839 £10M-£100M

Notice Dates

Publication Date
5 Aug 20263 weeks ago
Submission Deadline
23 Jan 2026Expired
Future Notice Date
8 Aug 2025Expired
Award Date
10 Mar 20265 months ago
Contract Period
1 Jul 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hertfordshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STEVENAGE
Postcode
SG1 2FQ
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH23 Hertfordshire CC
Local Authority
Stevenage
Electoral Ward
Symonds Green
Westminster Constituency
Stevenage

Supplier Information

Number of Suppliers
1
Supplier Name

Refuge

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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