Tender

Crisis Text Service

BIRMINGHAM & SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST

This public procurement record has 2 releases in its history.

TenderUpdate

23 Jun 2025 at 14:45

Tender Notice
Planning

03 Apr 2025 at 14:49

Planning Notice
Summary of the contracting process

The procurement process for the "Crisis Text Service" has reached the award stage, with Birmingham & Solihull Mental Health NHS Foundation Trust as the buying organisation. This contract falls under the "services" procurement category, specifically targeting miscellaneous health services. The location for service delivery is Birmingham and Solihull, United Kingdom, and it is regulated by the Health Care Services (Provider Selection Regime) Regulations 2023. The contract was awarded to Mental Health Innovations, expected to start on 1st June 2025 and conclude on 31st May 2027, with an annual contract value of £162,000, totalling £324,000 over two years.

This tender provides substantial opportunities for businesses specialising in healthcare services, particularly those focusing on mental health support. Organisations experienced in providing accessible and inclusive services, particularly for diverse demographics, including disabled, neurodivergent people, and non-native speakers, would be well-suited for this contract. The competitive nature of this tender, through its emphasis on the Provider Selection Regime, suggests that businesses with strong competence in delivering clinically led, timely and effective crisis intervention services aligned with local needs can leverage this opportunity for growth and innovation.

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Notice Information

Notice Title

Crisis Text Service

Notice Description

Provision of a crisis text service to support everyone in mental health crisis, irrespective of their background and demographics. The clinically led service aims to provide timely, accessible, and effective support including a range of interventions tailored to meet the diverse needs of service users in Birmingham and Solihull

Lot Information

Lot 1

The crisis text service must ensure accessibility and inclusivity ensuring that individuals from all backgrounds and demographics can readily access timely crisis support. This encompasses disabled and neurodivergent people, non-speakers, and those with other language barriers, as well as careful considerations for older people and children and young people.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fce8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/034471-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85140000 - Miscellaneous health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
8 May 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM & SOLIHULL MENTAL HEALTH NHS FOUNDATION TRUST
Contact Name
Gail Bloxham
Contact Email
gail.bloxham@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
N/A
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLG West Midlands (England)
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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