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V&A - Soft FM

Victoria and Albert Museum

This public procurement record has 5 releases in its history.

Award

01 Jul 2026 at 15:01

UK7 - Contract Details Notice
Award

20 Mar 2026 at 14:49

UK6 - Contract Award Notice
TenderUpdate

26 Aug 2025 at 12:49

UK4 - Tender Notice
Tender

26 Aug 2025 at 11:21

UK4 - Tender Notice
Planning

07 Apr 2025 at 19:05

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Victoria and Albert Museum, a prominent public authority in the United Kingdom, recently completed a contracting process to award a Soft Facilities Management (Soft FM) contract. This selective procurement utilised a competitive flexible procedure, encompassing services such as cleaning, waste management, and pest control, across its London and South East estate. The contract, identified as VA/CON/F25/02, was awarded on 1st July 2026 to TOTAL SUPPORT SERVICES LIMITED, with the contract period extending until 30th June 2031, and options for renewal. The procurement phase progressed through planned, tender, tender update, and award stages, coordinated in part by Mortice Consulting Limited.

This Soft FM contract presents significant avenues for business growth, particularly benefiting large enterprises specialising in comprehensive facilities management services. The procurement's scale and wide-ranging service requirements would best suit companies capable of delivering diverse logistical and support services efficiently. SMEs are encouraged to consider future procurements of this nature, as the existing lot division facilitates participation by splitting the requirements into smaller, more accessible segments in conjunction with its Hard FM counterpart. Thus, firms with a robust portfolio in janitorial, logistics, and environmental services would find the tender an appealing proposition for expanding their service offerings within the public sector.

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Notice Information

Notice Title

V&A - Soft FM

Notice Description

This contract details notice is not a call for competition. We are required by law to publish this notice to provide details of a contract that we have already awarded. The V&A has entered into a contract for Soft FM (Facilities Management) services which includes, but is not limited to, the below services across the V&A estate in London and the South East: * General Services * Cleaning & Housekeeping * Waste Management * Portering Services * Support Services for Events * Pest Control * Logistics * Window Cleaning * Washroom Hygiene * Grounds Maintenance The following organisation has carried out part of the procurement on our behalf: Mortice Consulting Limited, company number 10639824, whose registered address is 26-28 Molesey Road, Hersham, Walton On Thames, Surrey, United Kingdom, KT12 4RQ. Their role in this procurement was assisting us with drafting procurement documentation and evaluating submissions from suppliers.

Lot Information

Lot VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively

Options: Option to include additional ad hoc requirements for portering, sanitary products and kitchen items. Option to vary the scope of services to meet the buildings' operational needs. Option to include additional ad hoc requests for deep cleans, hawking, and large event support Known Risks (under Procurement Act, Schedule 8, Sections 5-7) are not included in the contract value estimation. Known Risks will include changes outside of ours and the supplier's control such as to living wage, inflation, and statutory changes that affect the sums paid.

Planning Information

Please use the below link to respond to the survey: https://forms.office.com/Pages/ResponsePage.aspx?id=pqhybT5ixEK4FwRbTfKt1Jd9thg03hpDsfzqaT5n1MpUOUNZTjNKUDQyODExTEZZREU0WVRYUUs3MSQlQCN0PWcu

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04fe69
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/061841-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

90 - Sewage, refuse, cleaning and environmental services

98 - Other community, social and personal services

CPV Codes

79952000 - Event services

90513000 - Non-hazardous refuse and waste treatment and disposal services

90911200 - Building-cleaning services

90911300 - Window-cleaning services

90919200 - Office cleaning services

90922000 - Pest-control services

98341110 - Housekeeping services

98341120 - Portering services

98341130 - Janitorial services

Notice Value(s)

Tender Value
£27,358,000 £10M-£100M
Lots Value
£27,358,000 £10M-£100M
Awards Value
£25,314,658 £10M-£100M
Contracts Value
£25,314,658 £10M-£100M

Notice Dates

Publication Date
1 Jul 20261 months ago
Submission Deadline
16 Sep 2025Expired
Future Notice Date
25 Apr 2025Expired
Award Date
20 Mar 20265 months ago
Contract Period
1 Jul 2026 - 30 Jun 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Victoria and Albert Museum
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW7 2RL
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

TOTAL SUPPORT SERVICES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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