Award

Warm Home Networks

NORTHERN GAS NETWORKS LIMITED

This public procurement record has 2 releases in its history.

Award

07 Jul 2025 at 11:57

UK6 - Contract Award Notice
Award

10 Apr 2025 at 10:04

UK5 - Transparency Notice
Summary of the contracting process

The "Warm Home Networks" procurement process, overseen by Northern Gas Networks Limited, is a critical project aimed at providing support to vulnerable customers across the UK, specifically within the regions of North East England, including Yorkshire and the Humber. The procurement process was conducted via a direct award towards Citizens Advice Manchester, under the status "complete", and falls under the industry category of "services" with a focus on research and development and related consultancy services. The key dates relevant to the process include the contract start on 7th July 2025 and its anticipated conclusion on 31st March 2026. This initiative is framed within the legal context of UKPGA 2023/54 and geared towards fulfilling utilities requirements.

This tender represents a significant growth opportunity for businesses specialising in social welfare, financial advisement, and energy consultancy services. Companies capable of offering marketing strategies, customer service, and public health knowledge are particularly well-suited to engage in similar projects. Additionally, the focus on regulated debt advice, welfare benefits navigation, and housing support underlines the necessity for firms with expertise in financial and legal advisement. This procurement highlights the sustained demand for service providers who are adept at creating partnership networks to achieve shared community objectives. Businesses that can offer innovative solutions to enhance customer engagement and effectively address high-priority community issues stand to benefit significantly from such procurement opportunities.

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Notice Information

Notice Title

Warm Home Networks

Notice Description

Warm Homes Network: "A community of partners with aligned objectives that leverage each other's capabilities to achieve a set of mutually beneficial outcomes" The Supplier will recruit customers directly through their own marketing activities. * The Service will deliver across and against 6 key interventions to support customers in vulnerable situations: * Income maximization and welfare benefit advice to provide access to financial assistance including in /out of work benefits. * Advice and practical help to navigate the welfare benefit system including specialist level advice and casework to challenge decisions when and where appropriate. * Debt advice and management through providing regulated debt advice including access to debt solutions. * Money management through budgeting advice to increase resilience and providing information on digital tools which can increase financial capability. * Housing advice to help people remain in their homes through challenging landlord decisions and disrepair issues such as control of mould and damp and to reduce household energy consumption where possible * An increased customer ability to maintain health and well-being through raising awareness of Priority Service Register; the signs/ dangers of carbon monoxide and of what to do if clients suspect carbon monoxide; mobility, home safety and security. Customers referred into the programme will be passed to the Supplier by the needs assessment co-delivery partners, and reporting on progress and outcomes will be shared by the Supplier at an agreed frequency.

Procurement Information

This service and delivery areas has been identified that only this provider can deliver these specific services. As well this project is already live with other GDN's. They had a pilot project live wand NGN have decided to make this a larger scale project and be included on these services. Citizens Advice Manchester will provide initial support and advice to 8,200 customers per annum. * 25 Front Line Worker Energy sessions per year - reaching a minimum of 250 front line workers and establishing referral pathways into the service. * 25 Carbon Monoxide awareness raising publicity events to help protect vulnerable clients from the dangers of carbon monoxide. These will focus on making sure clients know the signs and symptoms of carbon monoxide poisoning and what to do if they suspect carbon monoxide. * Leading on local comms and marketing campaigns to include delivery of 40 pop-up sessions per year and reach 30-100 people per session ( a minimum of 1,200 - 4,000 consumers per year) to drive referrals into the service * 800 PSR referrals * 1,000 CO awareness surveys .

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050068
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037739-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£553,856 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Apr 20251 years ago
Contract Period
6 Jul 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN GAS NETWORKS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COLTON LEEDS
Postcode
LS15 8TU
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Garforth & Swillington
Westminster Constituency
Leeds East

Supplier Information

Number of Suppliers
1
Supplier Name

CITIZENS ADVICE MANCHESTER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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