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Contract for the Provision of Care and Support for Extra Care Services (Angel and Callendar Court)

GATESHEAD COUNCIL

This public procurement record has 7 releases in its history.

Award

08 Oct 2026 at 17:02

UK7 - Contract Details Notice
Award

28 Apr 2026 at 16:23

UK6 - Contract Award Notice
Tender

27 Jan 2026 at 09:33

UK4 - Tender Notice
PlanningUpdate

04 Aug 2025 at 09:20

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

04 Aug 2025 at 09:13

UK2 - Preliminary Market Engagement Notice
Planning

01 Aug 2025 at 13:54

UK2 - Preliminary Market Engagement Notice
Planning

10 Apr 2025 at 17:03

UK1 - Pipeline Notice
Summary of the contracting process

Gateshead Borough Council has commissioned care and support services for residents in the Angel Court and Callendar Court extra-care housing schemes. Angel Court is a 45-apartment, two-bedroom scheme in Harlow Green; Callendar Court has 40 one- and two-bedroom apartments on Beacon Lough Estate. The service is intended to help older residents, including people living with dementia, remain independent in their own homes and reduce reliance on residential care. The work is health and social care, delivered in Gateshead. The Council is the registered housing provider at Angel Court. This is a borough-level care service focused on residents in these two extra-care settings, rather than general residential care provision.

The procurement is complete and the contract has been awarded to Hales Group Limited. The award was made on 28 April 2026 for £8,339,935. The signed contract runs from 24 August 2026 to 24 August 2030, with an option to extend by up to 36 months, to a maximum date of 21 August 2033. The competition used an open procedure. There was one lot, assessed on quality (70%), price (20%) and social value (10%). Economic and technical selection criteria applied, with detail set out in the tender documents. Twelve bids were recorded, with nine at the final stage. The contract value is lower than the lot’s estimated value of £8,750,163; the awarded figure is the contract amount.

For care providers considering comparable work for Gateshead Council, this award shows demand for specialist support delivered within extra-care housing, serving older people and residents with dementia while promoting independence at home. Credible suppliers need to deliver care and support across schemes of different sizes and apartment types, and to meet the needs of residents without defaulting to residential care. The evaluation placed the greatest weight on service quality, with price and social value also contributing, so providers would need a strong, demonstrable approach to care delivery and meaningful social value alongside competitive costs. Economic and technical capability formed part of supplier selection. The competition attracted 12 bids, including nine at final stage, showing a competitive field with both small and larger providers represented.

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Notice Information

Notice Title

Contract for the Provision of Care and Support for Extra Care Services (Angel and Callendar Court)

Notice Description

Gateshead Council has reviewed and recommissioned the care and support contract for Angel and Callendar Court Extra Care settings. Angel Court is a 45 two bed scheme located in Harlow Green with the registered housing provider being the Council. Callendar Court is a 40 one bed and two bed scheme located in Beacon Lough Estate. As a borough, Gateshead have an increasing ageing population. In addition, the number of people living with dementia is also increasing. There is a need to ensure the new care and support contract is able to support this increasing need, with the ethos of supporting residents to remain independent, remain in their own home and reduce the reliance on residential care.

Lot Information

Lot 1

Renewal: Initial contract term 48 months with the option to extend up to 36 months

Planning Information

Gateshead Council are holding an online Market Engagement Event on team's which will take place on Monday 18th August 10:30 to 11:30am for the provision of care and support for extra care services. Please search open reference OPEN20251389 on the OPEN Platform for access to the market engagement event documents. Gateshead Council (the Council) is in the process of renewing its Contract for the Provision of care and support for Angel and Callendar Court Extra Care services. As part of this process the Council is conducting an early Market Engagement Exercise to establish the level of interest in this opportunity, to gather information and improve our understanding of the market. Suppliers are invited to consider the inquiries detailed within this Market Engagement Questionnaire and complete the questionnaire in Section Two. Suppliers are also invited to attend an early Market Engagement Event on Monday 18th August 2025 where we will discuss the current feedback we are receiving around Extra Care and potential model options. This will be an opportunity for the market to provide feedback and help develop the future model. Please note: this is a feedback and model development session. It will not give an overview of how the proposed Contract will operate and what interested Providers will need to do to participate in the procurement process. This will be discussed at a later Market Engagement event. There will also be the opportunity for Providers to book onto individual sessions with the Council to provide any further feedback or questions not already discussed in the session. The Council is looking to review and re-commission the care and support contract for Angel and Callendar Court Extra Care settings. Angel Court is a 45 two bed scheme located in Harlow Green with the registered housing provider being the Council. Callendar Court is a 40 one bed and two bed scheme located in Beacon Lough Estate. As a borough, Gateshead have an increasing ageing population. In addition, the number of people living with dementia is also increasing. There is a need to ensure the new care and support contract is able to support this increasing need, with the ethos of supporting residents to remain independent, remain in their own home and reduce the reliance on residential care.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0500db
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/095415-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£8,750,163 £1M-£10M
Lots Value
£8,750,163 £1M-£10M
Awards Value
£8,339,935 £1M-£10M
Contracts Value
£8,339,935 £1M-£10M

Notice Dates

Publication Date
8 Oct 20262 weeks ago
Submission Deadline
27 Feb 2026Expired
Future Notice Date
27 Jun 2025Expired
Award Date
28 Apr 20265 months ago
Contract Period
24 Aug 2026 - 24 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GATESHEAD COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GATESHEAD
Postcode
NE8 1HH
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC2 Northumberland, and Tyne and Wear
Local Authority
Gateshead
Electoral Ward
Bridges
Westminster Constituency
Gateshead Central and Whickham

Supplier Information

Number of Suppliers
1
Supplier Name

Hales Group Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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