Notice Information
Notice Title
Records Information Management, Digital Solutions and Associated Services 2
Notice Description
This framework is for the provision of records information management, and digital solutions, covering a wide range of services, including: * storage * scanning (on demand and bulk) * shredding, destruction and disposal * digital workflow solutions * hybrid mail, inbound and outbound mail and data entry services * cloud based hosting (SaaS)solution * 3rd party interim technical resources * specialist records management services supporting Public Records Act (cataloging, listing, appraisal and selection, sensitivity review and record preparation services) * NHS Preparation of Patient Record Preparation services Bidders are required to sign Attachment 8 Non Disclosure Agreement before being able to view the full suite of ITT documents.
Lot Information
Records Information Management Services
Records Information Management Services 1. Off Site RIM Services 2. Off Site Inactive Records 3. On/Off Site Secure Shredding, Destruction & Disposal 4. On/Off/Combination RIM Services 5. On/Off Site Scanning Services A framework contract will be awarded to a maximum of 6 bidders for Lot 1.
Combined Digital Workflow, Cloud Based Hosting and Records Information Management ServicesCombined Digital Workflow, Cloud Based Hosting and Records Information Management Services 1. Digital Workflow 2. Cloud Based Hosting 3. Scanning 4. Interim Technical Resources 5. Off Site RIM Services 6. Off Site Storage of Inactive Records 7. Secure Shredding, Destruction & Disposal 8. Off/On Site Combined RIM Services A framework contract will be awarded to a maximum of 6 bidders for Lot 2.
Full Management of National Health Service (NHS) Patient Records (Off Site)Full Management of National Health Service (NHS) Patient Records (Off Site) 1. Clinic Prep & Mgmt of NHS Patient Records 2. Digitisation of Patient records 3. Off Site Storage 4. 3rd Party Interim Resources Scanning Services 5. On Site managed Service 6. Shredding, Destruction & Disposal (On/Off Site) A framework contract will be awarded to a maximum of 6 bidders for Lot 3
Specialist Records Management ServicesSpecialist Records Management Services 1. Listing 2. Cataloguing 3. Appraisal & Selection 4. Sensitivity Review 5. Records Preparation A framework contract will be awarded to a maximum of 4 bidders for Lot 4.
Planning Information
Customer and Supplier Engagement sessions were held on 11-12 February 2025 to further develop and finalise the lot structure and requirements for the new agreement. The slides presented at these sessions are available at: https://www.crowncommercial.gov.uk/agreements/RM6346 Additional future engagement may be scheduled. Details of any such opportunities will be shared at: https://www.crowncommercial.gov.uk/agreements/RM6380
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0503c8
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/050772-2025
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- UK4 - Tender Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
63 - Supporting and auxiliary transport services; travel agencies services
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
92 - Recreational, cultural and sporting services
-
- CPV Codes
48000000 - Software package and information systems
48311100 - Document management system
48613000 - Electronic data management (EDM)
48800000 - Information systems and servers
63120000 - Storage and warehousing services
63121000 - Storage and retrieval services
63121100 - Storage services
64216200 - Electronic information services
72212780 - System, storage and content management software development services
72220000 - Systems and technical consultancy services
72222100 - Information systems or technology strategic review services
72222200 - Information systems or technology planning services
72222300 - Information technology services
72223000 - Information technology requirements review services
72312000 - Data entry services
72312100 - Data preparation services
72312200 - Optical character recognition services
72313000 - Data capture services
72512000 - Document management services
79131000 - Documentation services
79212000 - Auditing services
79212200 - Internal audit services
79311000 - Survey services
79311200 - Survey conduction services
79410000 - Business and management consultancy services
79995100 - Archiving services
79995200 - Cataloguing services
79996100 - Records management
79999100 - Scanning services
92512000 - Archive services
92512100 - Archive destruction services
Notice Value(s)
- Tender Value
- £500,000,000 £100M-£1B
- Lots Value
- £500,000,000 £100M-£1B
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Aug 20256 months ago
- Submission Deadline
- 29 Sep 2025Expired
- Future Notice Date
- 20 Aug 2025Expired
- Award Date
- Not specified
- Contract Period
- 23 Mar 2026 - 22 Mar 2030 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CROWN COMMERCIAL SERVICE
- Contact Name
- Not specified
- Contact Email
- supplier@crowncommercial.gov.uk
- Contact Phone
- +44 3454102222
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L3 9PP
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- City Centre North
- Westminster Constituency
- Liverpool Riverside
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/050772-2025
22nd August 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/047141-2025
8th August 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/038099-2025
8th July 2025 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/036003-2025
30th June 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/015464-2025
16th April 2025 - Pipeline notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"id": "79999100",
"description": "Scanning services"
},
{
"scheme": "CPV",
"id": "92512000",
"description": "Archive services"
},
{
"scheme": "CPV",
"id": "92512100",
"description": "Archive destruction services"
}
],
"deliveryAddresses": [
{
"region": "UK",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "GG",
"country": "GG",
"countryName": "Guernsey"
},
{
"region": "IM",
"country": "IM",
"countryName": "Isle of Man"
},
{
"region": "JE",
"country": "JE",
"countryName": "Jersey"
}
],
"relatedLot": "4"
}
],
"value": {
"amountGross": 600000000,
"amount": 500000000,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"techniques": {
"hasFrameworkAgreement": true,
"frameworkAgreement": {
"maximumParticipants": 22,
"method": "withAndWithoutReopeningCompetition",
"type": "open",
"buyerCategories": "Refer to RM6346 Records Information Management, Digital Solutions and Associated Services - Customer List for details of contracting authorities that may use the framework.",
"description": "Refer to Framework Schedule 7 - Call-Off Award Procedure for details of the competitive selection processes for the award of contracts under this framework. In the event that there is a challenge to the Competition and such a challenge is confined to any one particular Lot, the Authority reserves the right to the extent that it is lawful to do so, to conclude a Framework Contract with the successful Suppliers in respect of the Lot(s) that has (have) not been so challenged.\" and this should go in the lot descriptions the rest is covered in the ITT The Authority also reserves the right to extend Lots by varying durations."
},
"hasElectronicAuction": true
},
"lots": [
{
"id": "1",
"contractPeriod": {
"startDate": "2026-03-23T00:00:00+00:00",
"endDate": "2030-03-22T23:59:59+00:00"
},
"status": "active",
"title": "Records Information Management Services",
"description": "Records Information Management Services 1. Off Site RIM Services 2. Off Site Inactive Records 3. On/Off Site Secure Shredding, Destruction & Disposal 4. On/Off/Combination RIM Services 5. On/Off Site Scanning Services A framework contract will be awarded to a maximum of 6 bidders for Lot 1.",
"value": {
"amountGross": 120000000,
"amount": 100000000,
"currency": "GBP"
},
"awardCriteria": {
"criteria": [
{
"type": "quality",
"name": "Social Value Delivery",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Contract Management",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Supporting Buyers entering and exiting Call-Off Contracts",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 25,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Price",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
}
]
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
},
{
"type": "technical",
"description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
}
]
},
"suitability": {
"sme": true,
"vcse": true
}
},
{
"id": "2",
"title": "Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services",
"description": "Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services 1. Digital Workflow 2. Cloud Based Hosting 3. Scanning 4. Interim Technical Resources 5. Off Site RIM Services 6. Off Site Storage of Inactive Records 7. Secure Shredding, Destruction & Disposal 8. Off/On Site Combined RIM Services A framework contract will be awarded to a maximum of 6 bidders for Lot 2.",
"status": "active",
"value": {
"amountGross": 300000000,
"amount": 250000000,
"currency": "GBP"
},
"awardCriteria": {
"criteria": [
{
"type": "quality",
"name": "Social Value Delivery",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Contract Management",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Supporting Buyers entering and exiting Call-Off Contracts",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 25,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Price",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
}
]
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
},
{
"type": "technical",
"description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
}
]
},
"suitability": {
"sme": true,
"vcse": true
},
"contractPeriod": {
"startDate": "2026-03-23T00:00:00+00:00",
"endDate": "2030-03-22T23:59:59+00:00"
}
},
{
"id": "3",
"title": "Full Management of National Health Service (NHS) Patient Records (Off Site)",
"description": "Full Management of National Health Service (NHS) Patient Records (Off Site) 1. Clinic Prep & Mgmt of NHS Patient Records 2. Digitisation of Patient records 3. Off Site Storage 4. 3rd Party Interim Resources Scanning Services 5. On Site managed Service 6. Shredding, Destruction & Disposal (On/Off Site) A framework contract will be awarded to a maximum of 6 bidders for Lot 3",
"status": "active",
"value": {
"amountGross": 120000000,
"amount": 100000000,
"currency": "GBP"
},
"awardCriteria": {
"criteria": [
{
"type": "quality",
"name": "Social Value Delivery",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Contract Management",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Supporting Buyers entering and exiting Call-Off Contracts",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 25,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Price",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
}
]
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
},
{
"type": "technical",
"description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
}
]
},
"suitability": {
"sme": true,
"vcse": true
},
"contractPeriod": {
"startDate": "2026-03-23T00:00:00+00:00",
"endDate": "2030-03-22T23:59:59+00:00"
}
},
{
"id": "4",
"title": "Specialist Records Management Services",
"description": "Specialist Records Management Services 1. Listing 2. Cataloguing 3. Appraisal & Selection 4. Sensitivity Review 5. Records Preparation A framework contract will be awarded to a maximum of 4 bidders for Lot 4.",
"status": "active",
"value": {
"amountGross": 60000000,
"amount": 50000000,
"currency": "GBP"
},
"awardCriteria": {
"criteria": [
{
"type": "quality",
"name": "Social Value Delivery",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Contract Management",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 15,
"weight": "percentageExact"
}
]
},
{
"type": "quality",
"name": "Specialist Records Management Services",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 25,
"weight": "percentageExact"
}
]
},
{
"type": "price",
"name": "Price",
"description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
}
]
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
},
{
"type": "technical",
"description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
}
]
},
"suitability": {
"sme": true,
"vcse": true
},
"contractPeriod": {
"startDate": "2026-03-23T00:00:00+00:00",
"endDate": "2030-03-22T23:59:59+00:00"
}
}
],
"communication": {
"futureNoticeDate": "2025-08-20T23:59:59+01:00"
},
"status": "active",
"aboveThreshold": true,
"amendments": [
{
"id": "038099-2025",
"description": "The following changes have been made: - Description - Estimated Value"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA",
"CPTPP"
],
"participationFees": [
{
"id": "ocds-h6vhtk-0503c8",
"type": [
"win"
],
"relativeValue": {
"proportion": 0.005,
"monetaryValue": "award"
},
"description": "The Supplier will pay, excluding VAT, 0.5% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts."
}
],
"submissionMethodDetails": "https://crowncommercialservice.bravosolution.co.uk",
"submissionTerms": {
"electronicSubmissionPolicy": "allowed",
"languages": [
"en"
]
},
"tenderPeriod": {
"endDate": "2025-09-29T15:00:00+01:00"
},
"enquiryPeriod": {
"endDate": "2025-09-05T17:00:00+01:00"
},
"awardPeriod": {
"endDate": "2026-02-23T23:59:59+00:00"
},
"documents": [
{
"id": "conflictOfInterest",
"documentType": "conflictOfInterest",
"description": "Not published"
},
{
"id": "A-4519",
"documentType": "biddingDocuments",
"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-4519",
"format": "application/octet-stream"
},
{
"id": "050772-2025",
"documentType": "tenderNotice",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/050772-2025",
"datePublished": "2025-08-22T10:43:55+01:00",
"format": "text/html"
}
]
},
"language": "en"
}