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Records Information Management, Digital Solutions and Associated Services 2

Crown Commercial Service

This public procurement record has 7 releases in its history.

Award

27 Mar 2026 at 10:01

UK7 - Contract Details Notice
Award

23 Feb 2026 at 13:06

UK6 - Contract Award Notice
Tender

22 Aug 2025 at 10:43

UK4 - Tender Notice
PlanningUpdate

08 Aug 2025 at 09:50

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

08 Jul 2025 at 10:00

UK1 - Pipeline Notice
Planning

30 Jun 2025 at 10:44

UK2 - Preliminary Market Engagement Notice
Planning

16 Apr 2025 at 11:07

UK1 - Pipeline Notice
Summary of the contracting process

The Crown Commercial Service, acting as the buyer, has awarded contracts under the framework "Records Information Management, Digital Solutions and Associated Services 2." This agreement, registered under the procurement method 'open procedure,' covers a broad spectrum of services within the digital solutions and records management sector. Contracts were signed on 5 March 2026, following the tender process resulting in multiple awards categorised into four lots. This framework agreement is set to last until 4 March 2030. The procurement relates to services across the United Kingdom, focusing on software packages, storage and warehousing services, and digital solutions, among others.

This procurement presents significant growth opportunities for businesses specialising in records management, digital solutions, and associated services. Suppliers such as STORETEC SERVICES LIMITED, Restore Plc, and other SMEs and large enterprises have been awarded sizeable contracts, indicating opportunities for collaboration between large corporations and smaller enterprises. Businesses with expertise in software development, cloud hosting, digital workflow solutions, and records management services are well-positioned to compete and benefit from participation in this framework, potentially gaining access to substantial contracts and expanding their market reach within the public sector.

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Notice Information

Notice Title

Records Information Management, Digital Solutions and Associated Services 2

Notice Description

This framework is for the provision of records information management, and digital solutions, covering a wide range of services, including: * storage * scanning (on demand and bulk) * shredding, destruction and disposal * digital workflow solutions * hybrid mail, inbound and outbound mail and data entry services * cloud based hosting (SaaS)solution * 3rd party interim technical resources * specialist records management services supporting Public Records Act (cataloging, listing, appraisal and selection, sensitivity review and record preparation services) * NHS Preparation of Patient Record Preparation services The original Procurement identifier (OCID) of ocds-h6vhtk-0503c8 was published within the UK4 Tender notice on 22 August 2025 and this was replaced on 8 October 2025 with the following Procurement identifier (OCID) ocds-h6vhtk-05aa81

Lot Information

Records Information Management Services

Records Information Management Services 1. Off Site RIM Services 2. Off Site Inactive Records 3. On/Off Site Secure Shredding, Destruction & Disposal 4. On/Off/Combination RIM Services 5. On/Off Site Scanning Services A framework contract will be awarded to a maximum of 6 bidders for Lot 1.

Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services

Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services 1. Digital Workflow 2. Cloud Based Hosting 3. Scanning 4. Interim Technical Resources 5. Off Site RIM Services 6. Off Site Storage of Inactive Records 7. Secure Shredding, Destruction & Disposal 8. Off/On Site Combined RIM Services A framework contract will be awarded to a maximum of 6 bidders for Lot 2.

Full Management of National Health Service (NHS) Patient Records (Off Site)

Full Management of National Health Service (NHS) Patient Records (Off Site) 1. Clinic Prep & Mgmt of NHS Patient Records 2. Digitisation of Patient records 3. Off Site Storage 4. 3rd Party Interim Resources Scanning Services 5. On Site managed Service 6. Shredding, Destruction & Disposal (On/Off Site) A framework contract will be awarded to a maximum of 6 bidders for Lot 3

Specialist Records Management Services

Specialist Records Management Services 1. Listing 2. Cataloguing 3. Appraisal & Selection 4. Sensitivity Review 5. Records Preparation A framework contract will be awarded to a maximum of 4 bidders for Lot 4.

Planning Information

Customer and Supplier Engagement sessions were held on 11-12 February 2025 to further develop and finalise the lot structure and requirements for the new agreement. The slides presented at these sessions are available at: https://www.crowncommercial.gov.uk/agreements/RM6346 Additional future engagement may be scheduled. Details of any such opportunities will be shared at: https://www.crowncommercial.gov.uk/agreements/RM6380

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0503c8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028319-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

63 - Supporting and auxiliary transport services; travel agencies services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

92 - Recreational, cultural and sporting services

CPV Codes

48000000 - Software package and information systems

48311000 - Document management software package

48311100 - Document management system

48613000 - Electronic data management (EDM)

48800000 - Information systems and servers

63120000 - Storage and warehousing services

63121000 - Storage and retrieval services

63121100 - Storage services

64216200 - Electronic information services

72212780 - System, storage and content management software development services

72220000 - Systems and technical consultancy services

72222100 - Information systems or technology strategic review services

72222200 - Information systems or technology planning services

72222300 - Information technology services

72223000 - Information technology requirements review services

72312000 - Data entry services

72312100 - Data preparation services

72312200 - Optical character recognition services

72313000 - Data capture services

72512000 - Document management services

79131000 - Documentation services

79212000 - Auditing services

79212200 - Internal audit services

79311000 - Survey services

79311200 - Survey conduction services

79410000 - Business and management consultancy services

79995100 - Archiving services

79995200 - Cataloguing services

79996100 - Records management

79999100 - Scanning services

92512000 - Archive services

92512100 - Archive destruction services

Notice Value(s)

Tender Value
£500,000,000 £100M-£1B
Lots Value
£500,000,000 £100M-£1B
Awards Value
£400,000,000 £100M-£1B
Contracts Value
£400,000,000 £100M-£1B

Notice Dates

Publication Date
27 Mar 20265 months ago
Submission Deadline
29 Sep 2025Expired
Future Notice Date
20 Aug 2025Expired
Award Date
13 Feb 20266 months ago
Contract Period
5 Mar 2026 - 4 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
11
Supplier Names

Compass Minerals Storage & Archives Limited, trading as DeepStore

Crown Records Management

Dajon Data Management Ltd

Harlow Printing Limited

Iron Mountain UK plc

Kelly's Storage Ltd

On-Site Scanning Ltd

Restore Plc

STORETEC SERVICES LIMITED

XBP Europe Limited

Xerox UK LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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