Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Establishment and Management of Water Industry Consumer Panels in England and Wales

Consumer Council for Water

This public procurement record has 7 releases in its history.

Award

07 Nov 2025 at 15:52

UK7 - Contract Details Notice
Award

18 Sep 2025 at 15:27

UK6 - Contract Award Notice
Tender

04 Jun 2025 at 14:46

UK4 - Tender Notice
PlanningUpdate

24 Apr 2025 at 14:52

UK3 - Planned Procurement Notice
PlanningUpdate

24 Apr 2025 at 12:35

UK3 - Planned Procurement Notice
PlanningUpdate

24 Apr 2025 at 12:31

UK3 - Planned Procurement Notice
Planning

24 Apr 2025 at 12:25

UK3 - Planned Procurement Notice
Summary of the contracting process

The Consumer Council for Water has concluded a procurement process titled "Establishment and Management of Water Industry Consumer Panels in England and Wales". This contract involves setting up 16 independent consumer panels across England and Wales, which will comprise domestic water and wastewater consumers aimed at providing feedback on various concerns. The contract was awarded on 7 November 2025 to Taylor McKenzie Research & Marketing Ltd., indicating the completion of the procurement phase. The procurement method used was an open, competitive flexible procedure, and the total contract value stands at £998,956. These panels will operate until 30 September 2029, across various regions in the United Kingdom including regions like Yorkshire and The Humber, West Midlands, and the East of England.

This tender offers robust growth opportunities for businesses focused on research and consumer feedback services, particularly those capable of managing consumer panels and conducting comprehensive surveys. Companies like SMEs specialising in market research and consumer engagement would find this procurement particularly beneficial, as the process demands the operation of consumer feedback panels across multiple geographical areas with a focus on diverse demographics. The initiative requires a combination of research proficiency, effective communication skills, and an understanding of the water services sector, thus providing a platform for businesses to expand their expertise and instil improvements in public service delivery.

How relevant is this notice?

Notice Information

Notice Title

Establishment and Management of Water Industry Consumer Panels in England and Wales

Notice Description

CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water companies.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0506ed
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072154-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£7,903,000 £1M-£10M
Lots Value
£7,903,000 £1M-£10M
Awards Value
£799,132 £500K-£1M
Contracts Value
£799,132 £500K-£1M

Notice Dates

Publication Date
7 Nov 20259 months ago
Submission Deadline
16 Jun 2025Expired
Future Notice Date
5 Jun 2025Expired
Award Date
1 Sep 202512 months ago
Contract Period
1 Oct 2025 - 30 Sep 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Consumer Council for Water
Additional Buyers

CCW

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4BH
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

TAYLOR MCKENZIE RESEARCH & MARKETING LTD.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...