Contract Timeline

Publication Date

4th June 2025 13:46:10 PM

Tender Deadline

16th June 2025 16:00:00 PM   Expired

Contract Summary

CCW intends to appoint a Supplier to establish, manage and operate 16 independent water company consumer panels across England and Wales. These panels will consist of household water/wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as local issues, value for money, customer service and billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer’s views on issues of concern to household water consumers and identify service improvements consumers want from water companies.

Contract Details

Open Contracting ID

ocds-h6vhtk-0506ed

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Competitive Flexible Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

CCW

Buyer Name

Chris Tate

Buyer Email

Procurement@ccwater.org.uk

Buyer Phone

Buyer Address

23 Stephenson Street

Birmingham

B2 4BH

United Kingdom

Contract Timeline

Publication Date

24th April 2025 13:52:36 PM

Contract Summary

CCW intends to appoint one or more suppliers to establish and manage 16 independent water consumer panels across England and Wales in accordance with the Water (Special Measures) Act 2025. These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to domestic water industry consumers such as value for money, billing, environmental concerns and support for vulnerable domestic consumers. This procurement will establish a reliable and flexible mechanism for capturing lived customer experience in conformity with CCW's statutory obligations under the Water Industry Act 1991 as amended by the Water Act 2003. The successful supplier will be required to: Recruit and manage panel members from diverse demographic and geographical backgrounds Design and facilitate customer engagement activities which will primarily be through surveys but may evolve to focus groups, interviews, workshops and surveys Run accountability sessions (and the necessary briefing for consumers ahead of these sessions) Analyse and report findings in a format that drives the necessary changes that water companies need to implement leading to better outcomes for water consumers Work collaboratively with CCW to ensure high-quality, independent and ethical engagement practices are followed Deliver outputs on a specified regular basis in accordance with a defined program of engagement throughout the term of the contract.

Contract Details

Open Contracting ID

ocds-h6vhtk-0506ed

Publication Source

Find a Tender Service

Procurement Stage

PlanningUpdate

Procurement Method

Open

Procurement Method Details

Competitive Flexible Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

CONSUMER COUNCIL FOR WATER

Buyer Name

Buyer Email

procurement@ccwater.org.uk

Buyer Phone

Buyer Address

23 Stephenson Street

Birmingham

B2 4BH

United Kingdom

Contract Timeline

Publication Date

24th April 2025 11:35:55 AM

Contract Summary

CCW intends to appoint one or more suppliers to establish and manage 16 independent water consumer panels across England and Wales in accordance with the Water (Special Measures) Act 2025. These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to domestic water industry consumers such as value for money, billing, environmental concerns and support for vulnerable domestic consumers. This procurement will establish a reliable and flexible mechanism for capturing lived customer experience in conformity with CCW's statutory obligations under the Water Industry Act 1991 as amended by the Water Act 2003. The successful supplier will be required to: Recruit and manage panel members from diverse demographic and geographical backgrounds Design and facilitate customer engagement activities which will primarily be through surveys but may evolve to focus groups, interviews, workshops and surveys Run accountability sessions (and the necessary briefing for consumers ahead of these sessions) Analyse and report findings in a format that drives the necessary changes that water companies need to implement leading to better outcomes for water consumers Work collaboratively with CCW to ensure high-quality, independent and ethical engagement practices are followed Deliver outputs on a specified regular basis in accordance with a defined program of engagement throughout the term of the contract.

Contract Details

Open Contracting ID

ocds-h6vhtk-0506ed

Publication Source

Find a Tender Service

Procurement Stage

PlanningUpdate

Procurement Method

Open

Procurement Method Details

Competitive Flexible Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

CONSUMER COUNCIL FOR WATER

Buyer Name

Buyer Email

procurement@ccwater.org.uk

Buyer Phone

Buyer Address

23 Stephenson Street

Birmingham

B2 4BH

United Kingdom

Contract Timeline

Publication Date

24th April 2025 11:31:38 AM

Contract Summary

CCW intends to appoint one or more suppliers to establish and manage 16 independent water consumer panels across England and Wales in accordance the Water (Special Measures) Act 2025. These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to domestic water industry consumers such as value for money, billing, environmental concerns and support for vulnerable domestic consumers. This procurement will establish a reliable and flexible mechanism for capturing lived customer experience in conformity with CCW's statutory obligations under the Water Industry Act 1991 as amended by the Water Act 2003. The successful supplier will be required to: Recruit and manage panel members from diverse demographic and geographical backgrounds Design and facilitate customer engagement activities which will primarily be through surveys but may evolve to focus groups, interviews, workshops and surveys Run accountability sessions (and the necessary briefing for consumers ahead of these sessions) Analyse and report findings in a format that drives the necessary changes that water companies need to implement leading to better outcomes for water consumers Work collaboratively with CCW to ensure high-quality, independent and ethical engagement practices are followed Deliver outputs on a specified regular basis in accordance with a defined program of engagement throughout the term of the contract.

Contract Details

Open Contracting ID

ocds-h6vhtk-0506ed

Publication Source

Find a Tender Service

Procurement Stage

PlanningUpdate

Procurement Method

Open

Procurement Method Details

Competitive Flexible Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

CONSUMER COUNCIL FOR WATER

Buyer Name

Buyer Email

procurement@ccwater.org.uk

Buyer Phone

Buyer Address

23 Stephenson Street

Birmingham

B2 4BH

United Kingdom

Contract Timeline

Publication Date

24th April 2025 11:25:33 AM

Planning Deadline

19th June 2025 22:59:59 PM   2 days remaining

Contract Summary

CCW intends to appoint one or more suppliers to establish and manage 16 independent water consumer panels across England and Wales in accordance the WSMA 2025. These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to domestic water industry consumers such as value for money, billing, environmental concerns and support for vulnerable domestic consumers. This procurement will establish a reliable and flexible mechanism for capturing lived customer experience in conformity with CCW's statutory obligations under the Water Industry Act 1991 as amended by the Water Act 2003. The successful supplier will be required to: Recruit and manage panel members from diverse demographic and geographical backgrounds Design and facilitate customer engagement activities which will primarily be through surveys but may evolve to focus groups, interviews, workshops and surveys Run accountability sessions (and the necessary briefing for consumers ahead of these sessions) Analyse and report findings in a format that drives the necessary changes that water companies need to implement leading to better outcomes for water consumers Work collaboratively with CCW to ensure high-quality, independent and ethical engagement practices are followed Deliver outputs on a specified regular basis in accordance with a defined program of engagement throughout the term of the contract.

Contract Details

Open Contracting ID

ocds-h6vhtk-0506ed

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

Open

Procurement Method Details

Competitive Flexible Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

CPV Division(s)

Awarding Authority

CONSUMER COUNCIL FOR WATER

Buyer Name

Buyer Email

procurement@ccwater.org.uk

Buyer Phone

Buyer Address

23 Stephenson Street

Birmingham

B2 4BH

United Kingdom