DHSC: National Breastfeeding Helpline

DEPARTMENT OF HEALTH & SOCIAL CARE

There is 1 contract in this contracting process.

Summary of the contracting process

The Department of Health and Social Care (DHSC), located at 39 Victoria Street, London, has completed a procurement process titled "DHSC: National Breastfeeding Helpline." This contract falls under the services category, specific to the call centre industry (CPV code 79512000). Notably, it involved a direct award without prior competition to the Breastfeeding Network for a 12-month period, ensuring continuity of the 24-hour National Breastfeeding Helpline across the UK. The procurement process used a limited procurement method due to the absence of competition for technical reasons, and the contract was formally signed on 28 March 2025, with a total value of £786,363.

This tender provides a significant opportunity for businesses specialising in call centre operations and support services to engage with public procurement in the health sector. While the direct award in this instance did not involve open competition, it highlights the demand for expertise in managing helpline services on a national scale, offering potential future opportunities for businesses capable of expanding capacity and delivering specialised counselling services. Companies with a focus on continuity and scalability in helpline operations might find forthcoming tenders valuable, as DHSC plans market engagement activities to explore longer-term solutions in late Q2 or early Q3 of 2025/26, opening avenues for more varied participants in future procurement cycles.

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DHSC: National Breastfeeding Helpline

DEPARTMENT OF HEALTH & SOCIAL CARE

Contract Timeline

Publication Date

26th April 2025 17:08:40 PM
Contract Summary

The Department of Health and Social Care is seeking a provider to deliver the National Breastfeeding Helpline, providing breastfeeding information and support via a 24 hour helpline for families across the UK.
Contract Details

Open Contracting ID

ocds-h6vhtk-0507fc

Publication Source

Find a Tender Service

Procurement Stage

Award, Contract

Procurement Method

Limited

Procurement Method Details

Award Procedure Without Prior Publication Of A Call For Competition

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

79512000

CPV Division(s)

79 - Business services: law, marketing, consulting, recruitment, printing and security
Awarding Authority

DEPARTMENT OF HEALTH & SOCIAL CARE

Buyer Name

Matt Land

Buyer Email

ccsinbox@dhsc.gov.uk

Buyer Phone

Buyer Address

39 Victoria Street

London

SW1H 0EU

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

THE BREASTFEEDING NETWORK

View contract on Find a Tender Service

DHSC: National Breastfeeding Helpline

DEPARTMENT OF HEALTH & SOCIAL CARE

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)