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Universal Information, Advice & Guidance Service

Warrington Borough Council

This public procurement record has 4 releases in its history.

Award

18 Sep 2026 at 11:57

UK7 - Contract Details Notice
Award

18 Sep 2025 at 14:20

UK6 - Contract Award Notice
Tender

15 May 2025 at 15:31

UK4 - Tender Notice
Planning

09 May 2025 at 15:11

UK3 - Planned Procurement Notice
Summary of the contracting process

Warrington Borough Council procured a community information, advice and guidance service for Warrington. The service covers legal, debt and housing advice as its core provision, alongside outreach through GP surgeries, children’s centres and other community settings. It requires a physical presence and face-to-face delivery from relevant, accessible venues, helping people who do not routinely use town-centre services. The wider scope includes a domestic abuse worker service and Macmillan benefits advice and welfare support. The intended model provides a single access point, promotes self-help and online information, and improves access to welfare, debt, housing and related support. This is a public service contract for guidance, counselling and welfare services, including welfare services outside residential institutions.

The procurement is complete and the contract was awarded to Warrington District Citizens Advice Bureau, an SME. It used an above-threshold open procedure under the light-touch regime, with quality as the sole evaluation criterion. There was one final-stage bid. The award date was 18 September 2025 and the standstill period ended on 29 September 2025. The award value is £3.8 million excluding VAT (£4.56 million including VAT). The contract was signed on 28 August 2026 and runs from 1 September 2026 to 30 November 2030, with up to five optional 12-month extensions, allowing a maximum end date of 30 November 2035. The procurement comprised one lot and is identified as recurrent, with a subsequent procurement process anticipated from May 2030.

This requirement indicates demand for an integrated advice provider able to combine specialist legal, debt and housing expertise with accessible community outreach. Credible competitors would need to support face-to-face delivery across Warrington while also providing online information, self-help resources and a single point of access. Relevant capability includes domestic abuse support, benefits and welfare advice, and the ability to reach people who are less likely to use town-centre services. The buyer’s expected outcomes favour organisations that can improve users’ independence and wellbeing, support self-directed decisions, coordinate effectively with local services, respond to legislative and demographic change, and demonstrate inclusive, responsive provision. Experience of reducing health and economic inequalities and monitoring service-user satisfaction would strengthen a future proposition.

How relevant is this notice?

Notice Information

Notice Title

Universal Information, Advice & Guidance Service

Notice Description

A community advice services for the supply of: * Legal, Debt and Housing Advice Services (core service) * Outreach Service (eg. GP surgeries, Children's Centres, Community settings). The Service is has a physical presence in Warrington to deliver the face to face work as detailed in the service specification. The service is to be provided in a manner that enables access, especially to those groups who do not traditionally access town centre based provisions. The service will be delivered from relevant and accessible venues. The service aims to: * provide a single point of access for information advice and guidance services. * reduce direct costs, whilst maintaining quality. * modernise the approach of delivering information advice and guidance services in Warrington. * promote the provision of self-help and online information, advice and guidance. Aside from the core contract there are additional elements to deliver the following separate services: * Domestic Abuse Worker * Macmillan Benefits Advice and Welfare Service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050fe9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088619-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

85312310 - Guidance services

85312400 - Welfare services not delivered through residential institutions

Notice Value(s)

Tender Value
£3,800,000 £1M-£10M
Lots Value
£3,800,000 £1M-£10M
Awards Value
£3,800,000 £1M-£10M
Contracts Value
£3,800,000 £1M-£10M

Notice Dates

Publication Date
18 Sep 20261 months ago
Submission Deadline
23 Jun 2025Expired
Future Notice Date
12 May 2025Expired
Award Date
18 Sep 20251 years ago
Contract Period
1 Sep 2026 - 30 Nov 2030 4-5 years
Recurrence
2030-05-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Warrington Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA1 1UH
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLD61 Warrington
Local Authority
Warrington
Electoral Ward
Bewsey and Whitecross
Westminster Constituency
Warrington South

Supplier Information

Number of Suppliers
1
Supplier Name

WARRINGTON DISTRICT CITIZENS ADVICE BUREAU

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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