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Universal Information, Advice & Guidance Service

Warrington Borough Council

This public procurement record has 3 releases in its history.

Award

18 Sep 2025 at 14:20

UK6 - Contract Award Notice
Tender

15 May 2025 at 15:31

UK4 - Tender Notice
Planning

09 May 2025 at 15:11

UK3 - Planned Procurement Notice
Summary of the contracting process

Warrington Borough Council has concluded the procurement process for the "Universal Information, Advice & Guidance Service," which falls under the services industry category. The procurement was conducted using an open procedure method, reflecting its commitment to transparency and competition. The awarded contract encompasses the delivery of community advice services, including legal, debt, and housing advice as well as outreach services, within Warrington. This substantial contract, valued at £3.8 million, was awarded to the Warrington District Citizens Advice Bureau, with the contract's service period commencing on 1 December 2025 and concluding on 30 November 2030, with potential extensions up to 2035. An important milestone marked by the future contract signature is scheduled for 17 October 2025.

This tender opens significant opportunities for businesses in the guidance and counselling services sector, particularly those capable of delivering comprehensive community support services. Companies with expertise in legal, debt management, and outreach services, and those oriented towards creating accessible service points, stand to gain notable advantages. Small and medium enterprises (SMEs) were involved in the bidding process, highlighting the procurement's suitability for businesses aiming for expansion in regional civic and social services. As the contract also includes services such as domestic abuse and welfare advice, organisations with experience in these areas may find alignment with this contract's objectives, fostering growth and offering community impact.

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Notice Information

Notice Title

Universal Information, Advice & Guidance Service

Notice Description

Warrington Borough Council is commissioning community advice services for the supply of: * Legal, Debt and Housing Advice Services (core service) * Outreach Service (eg. GP surgeries, Children's Centres, Community settings). The Service has a physical presence in Warrington to deliver the face to face work as detailed in the service specification. The service is to be provided in a manner that enables access, especially to those groups who do not traditionally access town centre based provisions. The service will be delivered from relevant and accessible venues. The council are working with a single provider who can deliver all aspects of the above contract. The service will: * provide a single point of access for information advice and guidance services. * reduce direct costs, whilst maintaining quality. * modernise the approach of delivering information advice and guidance services in Warrington. * promote the provision of self-help and online information, advice and guidance. Aside from the core contract there are additional elements to deliver the following separate services: * Domestic Abuse Worker * Macmillan Benefits Advice and Welfare Service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-050fe9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/057735-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

85312310 - Guidance services

85312400 - Welfare services not delivered through residential institutions

Notice Value(s)

Tender Value
£3,800,000 £1M-£10M
Lots Value
£3,800,000 £1M-£10M
Awards Value
£3,800,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Sep 202511 months ago
Submission Deadline
23 Jun 2025Expired
Future Notice Date
12 May 2025Expired
Award Date
18 Sep 202511 months ago
Contract Period
1 Dec 2025 - 30 Nov 2030 Over 5 years
Recurrence
2030-05-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Warrington Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA1 1UH
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLD61 Warrington
Local Authority
Warrington
Electoral Ward
Bewsey and Whitecross
Westminster Constituency
Warrington South

Supplier Information

Number of Suppliers
1
Supplier Name

WARRINGTON DISTRICT CITIZENS ADVICE BUREAU

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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