Planning

Contact System

THE OPEN UNIVERSITY

This public procurement record has 1 release in its history.

Planning

12 May 2025 at 15:23

UK1 - Pipeline Notice
Summary of the contracting process

The Open University, a sub-central government public authority located in Milton Keynes, United Kingdom, is currently in the planning stage of a tender process for a "Call Centre Contact System". Classified under the industry category of software packages and information systems, this procurement process involves goods with an anticipated contract period from January 2027 to January 2037. Being in the planning phase, a future notice is expected by the 1st of January 2026, in preparation for the procurement activities that will follow. The initiation type for this procurement is a tender, guided by the legal basis 2023/54 under UK legislation.

This tender opportunity presents significant potential for business growth specifically for companies specialising in software solutions and information systems. Businesses focused on developing comprehensive contact systems for call centres will find this opportunity well-suited to their expertise. Engaging in this procurement process can enhance business portfolios and provide a long-term contract with a reputable educational institution like The Open University. Companies with innovative technology offerings in customer engagement solutions stand a strong chance of successfully competing for this tender, giving them exposure and credibility in the public sector.

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Notice Information

Notice Title

Contact System

Notice Description

Call Centre Contact System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051150
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020611-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
1 Jan 2026Expired
Award Date
Not specified
Contract Period
30 Jan 2027 - 29 Jan 2037 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE OPEN UNIVERSITY
Contact Name
Not specified
Contact Email
finance-tenders@open.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
MILTON KEYNES
Postcode
MK7 6AA
Post Town
Milton Keynes
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ12 Milton Keynes
Delivery Location
Not specified
Local Authority
Milton Keynes
Electoral Ward
Monkston
Westminster Constituency
Milton Keynes Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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