Award

Dementia Support Service

OXFORDSHIRE COUNTY COUNCIL

This public procurement record has 4 releases in its history.

Award

24 Dec 2025 at 20:00

Tender

19 Sep 2025 at 16:16

Planning

18 Sep 2025 at 15:53

Planning

15 May 2025 at 10:51

Summary of the contracting process

The public procurement process for the "Dementia Support Service" was conducted by Oxfordshire County Council, focusing on supporting individuals with dementia and their carers. The procurement falls under the services industry category and is located in the UKJ14 region of the United Kingdom. The process utilised an open competitive flexible procedure and was in the awarding stage with the contract valued at approximately £9,126,230 over a five-year term, with a potential extension of an additional five years. Key dates include the award notice published on 24th December 2025, and the contract is set to commence on 9th January 2026, with an option for renewal until 31st December 2035. The project was awarded to Age UK Oxfordshire.

This tender presents significant opportunities for businesses specialising in dementia care services. Enterprises with experience and innovation in health and social care integration, especially those focusing on memory support and crisis management, will find the contract beneficial for expansion and service improvement. The contract encourages participation from small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs), offering them a substantial platform to showcase their capabilities in enhancing the quality of life for individuals with dementia and their caregivers. Businesses that can deliver diverse and adaptable dementia support services, while managing economic and financial sustainability, are well-positioned to thrive in this procurement context.

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Notice Title

Dementia Support Service

Notice Description

Dementia Support Service - Tenderers were invited to tender for the provision of the Services for a provision of Dementia Support Service for a term of 5 years with an option for the Council to extend for up to 5 years, anticipated to commence on 1st January 2026. The anticipated annual budget is PS913,623, with a total approximate contract value of PS9,126,230. The vision of the service is to support people with memory concerns or a diagnosis of dementia as well as their unpaid carers to improve their quality of life and where possible to live well with their condition. The aims are a specialist service which: * Keeps people with dementia living well at home. * Provides a memory support service, supporting and advising people with memory problems or MCI, including support for people waiting for their dementia clinic appointment/scan and/or outcome. * Increases support for people with dementia and their carers to reduce admissions to hospital and residential care. * Provides a proactive and responsive service to people in crisis and at risk of deterioration. * Creates a bridge between health and social care and community services to help people with dementia live well. * Proactively manages the challenge of increasing numbers of people living with dementia at a time of considerable pressures on public funds. * Prevents people living with dementia and their carers experiencing isolation and loneliness. * Increases the confidence of carers in their caring role and improves the carer-cared-for relationship, through education and information. * Reduces carer stress through tailored practical and emotional support. * Raises awareness about how best to support people living with dementia for professionals working with an ageing population. * Provides a flexible, local service which is adaptable to future changes including the development of neighbourhood models, new treatments and technology * Supports the transition into a residential care setting, ensuring the person living with dementia receives the care they need but also providing the home with sufficient information that allows them to settle.

Lot Information

Lot 1

Renewal: The contract can be extended for a period of 5 years

Planning Information

Oxfordshire County Council sought views from potential providers with specialist experience of providing dementia support services. They were asked to complete a questionnaire on how best to deliver dementia support services. There were questions on approximate costs, demonstrating a return on investment, continuous improvement and innovation. We received responses from six providers.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05142a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086193-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85321000 - Administrative social services

Notice Value(s)

Tender Value
£9,136,230 £1M-£10M
Lots Value
£9,136,230 £1M-£10M
Awards Value
£9,135,100 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Dec 20252 months ago
Submission Deadline
15 Oct 2025Expired
Future Notice Date
19 Sep 2025Expired
Award Date
24 Dec 20252 months ago
Contract Period
9 Jan 2026 - 31 Dec 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
OXFORDSHIRE COUNTY COUNCIL
Contact Name
Michael Glasspool
Contact Email
procurementandcontractmanagement.enquiries@oxfordshire.gov.uk
Contact Phone
+44 111

Buyer Location

Locality
OXFORD
Postcode
OX1 1ND
Post Town
Oxford
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ14 Oxfordshire CC

Local Authority
Oxford
Electoral Ward
Osney & St Thomas
Westminster Constituency
Oxford West and Abingdon

Supplier Information

Number of Suppliers
1
Supplier Name

AGE UK OXFORDSHIRE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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            "features": "The Council is inviting providers to tender for the Dementia Support Service requirements. Tenderers will be evaluated in 3 phases: Phase 1 - Mandatory Criteria Phase 2 - Tender Proposals (Section B and C) Tenderers who pass Phase 1 will progress to Phase 2, which evaluates against the Quality Criteria and Social Value. Phase 3 - Economic & Financial Standing The following weightings will be applied to the evaluation: Quality - 64% Price - 20% Social Value - 16% Tenderers are invited to submit their bids via the South East Business Portal. South East Business Portal (due-north.com) Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is 'DN779975'. The closing date for applications is 17:00 on 15th October 2025."
        },
        "submissionMethodDetails": "Tenderers are invited to submit their bids via the South East Business Portal. South East Business Portal (www.due-north.com) Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is 'DN779975'.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-10-15T17:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-10-08T17:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2025-11-25T23:59:59+00:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "058273-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/058273-2025",
                "datePublished": "2025-09-19T17:16:14+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "bids": {
        "details": [
            {
                "id": "1",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-04328143",
                        "name": "AGE UK OXFORDSHIRE"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "2",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-13930191",
                        "name": "BE CARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "3",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-11912965",
                        "name": "BE WELL CARE LTD"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "4",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-15315949",
                        "name": "BLISSCARE & NA, UK LTD"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "5",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-14859043",
                        "name": "CCGA GROUP LIMITED"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "6",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-14167336",
                        "name": "KKD HEALTHCARE AND RECRUITMENT LIMITED"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "7",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-15059273",
                        "name": "LAKEM CARE LTD"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "8",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-13715787",
                        "name": "LOVAGE HOME CARE LTD"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "9",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-09041566",
                        "name": "NADIAMED LIMITED"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "10",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-10278464",
                        "name": "OIZA HEALTHCARE LIMITED"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "11",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-13944675",
                        "name": "PAT&FLO LIMITED"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "12",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-14266094",
                        "name": "RHESUS CARE LTD"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "13",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-11713964",
                        "name": "VOW CARE SERVICES LIMITED"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            },
            {
                "id": "14",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-CHC-1171720",
                        "name": "Younger People With Dementia CIO"
                    }
                ],
                "relatedLots": [
                    "1"
                ]
            }
        ],
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 14,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 14,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 11,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 2,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Dementia Support Service",
            "status": "pending",
            "date": "2025-12-24T00:00:00Z",
            "value": {
                "amountGross": 10962120,
                "amount": 9135100,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-04328143",
                    "name": "AGE UK OXFORDSHIRE"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85321000",
                            "description": "Administrative social services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKJ14",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-01-08T23:59:59Z"
            },
            "contractPeriod": {
                "startDate": "2026-01-09T00:00:00Z",
                "endDate": "2030-12-31T23:59:59Z",
                "maxExtentDate": "2035-12-31T23:59:59Z"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The Council has the unilateral option to extend the contract period by up to 5 years in aggregate."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "086193-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/086193-2025",
                    "datePublished": "2025-12-24T20:00:21Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2025-12-24T00:00:00Z",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-01-09T23:59:59Z",
                    "status": "scheduled"
                }
            ]
        }
    ]
}