Planning

Complex Emotional Needs Support Service

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)

This public procurement record has 1 release in its history.

Planning

19 May 2025 at 13:53

Summary of the contracting process

The NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, is initiating a procurement process for the "Complex Emotional Needs Support Service." This planned procurement is currently in the planning stage, with a future notice date set for 30th June 2025. The service focuses on providing support to individuals with severe psychological needs, integrating with existing NHS and social services. This procurement falls under the health services and social work categories and will be located in the United Kingdom. The procurement's project value is approximately £1,924,952, with the contract period starting on 1st October 2025 and ending on 2nd October 2028. The process will adhere to Welsh devolved regulations and involves a collaborative approach with partners like United Welsh Housing Association.

This tender presents substantial opportunities for businesses experienced in health services and social work, particularly those specialising in mental health support services. It is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). The project requires providers to work closely with the Hiraeth Team to deliver integrated support and clinical services, making it an ideal opportunity for organisations with expertise in psychological care and collaborative service delivery. Businesses that can offer innovative, scalable solutions for complex emotional needs and have the capacity to deliver 24/7 support for vulnerable individuals will find this opportunity particularly advantageous for growth and strategic engagement with the public health sector in Wales.

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Notice Title

Complex Emotional Needs Support Service

Notice Description

People with severe and complex psychological needs face many disadvantages - in the NHS and in wider society, including reduced life expectancy, inadequate access to treatment, barriers to employment, and stigma. This is particularly unjust when we know approaches that are effective in supporting people to live more fulfilling lives. Individuals presenting with emotional dysregulation and associated high levels of risk, can be placed outside ABUHB for intensive residential treatment (including low-secure placements) and can be challenging to repatriate or integrate into the community- often resulting in hospital admissions away from home for many years. Transition from Children's Mental Health Services to Adult Mental Health Services has continued to be a priority following the recent Welsh Government Guidance on the management, handover and accountability of healthcare services for young people. There is an expectation from the Welsh Government that public services will work in a more collaborative way, identifying and capitalising on opportunities to work together to improve services for the people of Wales. Welsh Government has recently reinforced the need for Transition between children's and adult services to be prioritised and to ensure that the child or young persons' transition is as well coordinated as possible and that service users have a say in the process. The Acorn Project is an innovative partnership project with United Welsh Housing Association, commissioned by Aneurin Bevan University Health Board (ABUHB). The project includes two properties - both of which contain five individual flats and communal spaces. Acer House is a new, purpose-built facility, which focuses on providing support to females. The service at Acer House has been developed to support the discharge of individuals in high-cost placements or blocked beds and/or to aid the transition between Child and Adolescent Mental Health Services (CAMHS) and Community Mental Health Teams (CMHTS)- through the provision of psychologically informed, relational support, within a 24/7 supported setting. The intended length of stay at Acer is 6 - 24 months in order that tenants are prepared and supported to gain full independent Living. The intended age range will 18-25, though engagement could begin with individuals from the age of 17 to prepare them for the next step in their pathway. In addition, if someone falls outside of the age range (25 +) and would benefit from staying here this would need to be agreed and discussed by the project group. The expectation would be that the commissioned provider works in close partnership with the Hiraeth Team. The Hiraeth Team would be responsible for identifying who might benefit from a placement at Acer House and will work collaboratively with the commissioned provider to develop an individualised repatriation/prevention plan, based on a clear, detailed psychological formulation of clinical need and risk (and how to manage this within minimal restriction). It is anticipated that the support team and the clinicians from the Hiraeth Team will work as part of an integrated support/clinical team, with clinicians attending weekly team meetings, and providing daily (within working hours) clinical input to the house. Very close working between the providers and the Hiraeth Team (based within Aneurin Bevan) is essential to ensure optimal outcomes for the patients and to support the sustainability and well-being of the staff group. Hiraeth clinicians will support with recruitment and provide training.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05172f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/022722-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£1,924,952 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 May 20259 months ago
Submission Deadline
Not specified
Future Notice Date
30 Jun 2025Expired
Award Date
Not specified
Contract Period
30 Sep 2025 - 2 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)
Contact Name
Lurdes Conceicao Moreira Magalhaes
Contact Email
lurdes.magalhaes@wales.nhs.uk
Contact Phone
+441495300868

Buyer Location

Locality
CARDIFF
Postcode
CF14 3UZ
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified

Local Authority
Cardiff
Electoral Ward
Gabalfa
Westminster Constituency
Cardiff North

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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