Planning

Future Debt Solution - Purchase and development of Debt Management System

DEPARTMENT FOR WORK & PENSIONS

This public procurement record has 4 releases in its history.

PlanningUpdate

03 Jun 2025 at 11:12

UK1 - Pipeline Notice
PlanningUpdate

03 Jun 2025 at 11:05

UK1 - Pipeline Notice
PlanningUpdate

02 Jun 2025 at 12:13

UK1 - Pipeline Notice
Planning

21 May 2025 at 13:47

UK1 - Pipeline Notice
Summary of the contracting process

The Department for Work & Pensions (DWP), a central government authority in the United Kingdom, is planning the procurement of a new debt management system titled "Future Debt Solution - Purchase and Development of Debt Management System." This initiative is categorised under "Other community, social, and personal services" and encompasses the integration of a SaaS platform to enhance debt recovery operations. The procurement process is in the planning stage, with an open procurement method anticipated. The contract is projected to commence on 29th April 2026 and could last up to 10 years, inclusive of possible extensions, with a projected value between £20 million and £40 million. The project aims to establish a flexible, scalable, and UK-hosted solution to meet DWP’s functional and non-functional requirements, ensuring a user-friendly and innovative framework. The future notice for this procurement is expected to be released by 14th August 2025.

This tender presents significant opportunities for businesses specialising in software as a service (SaaS) solutions, particularly those capable of delivering comprehensive debt management systems. Companies with proficiencies in design, configuration, data migration, and system maintenance are well-suited to compete for this project. SMEs and VCSEs are noted as suitable contenders, suggesting an inclusive bidding process aimed at fostering diverse participation. Successful bidders will have the chance not only to contribute to a high-profile government project but also to secure substantial long-term business growth through engagement with a major public sector client.

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Notice Information

Notice Title

Future Debt Solution - Purchase and development of Debt Management System

Notice Description

Purchase and Development Debt Management System to meet DWP requirements using a current off the shelf platform to manage the recovery of debt and other monies owed to the Government. The work will include the Design, Configuration, Testing, support to Migration from the existing platform and Post Go Live Support. The Scope of the Service is to include: SaaS Debt management solution to meet DWP functional and non-functional requirements -User friendly modern debt collection and management capabilities -Flexible and business user configurable -Hosted in the UK with 99.9% Availability -Scalable to meet projected growth in accounts and users -Innovative future roadmap Implementation of a SaaS debt management solution -Design and configuration -Integration to DWP architecture -Migration of data from current solution -Testing and assurance -Training and knowledge transfer -Supplier project management BAU support for a SaaS debt management solution -Service desk -System maintenance -Performance monitoring -Change management support The value range of the procurement is estimated to be between PS20m and PS40m excluding VAT Maximum Contract Term of 10 Years including any optional extensions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051b28
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029463-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£40,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
14 Aug 2025Expired
Award Date
Not specified
Contract Period
28 Apr 2026 - 28 Apr 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK & PENSIONS
Contact Name
Not specified
Contact Email
cdp-i.systemsanddata@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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