Award

Older People's Service Care and Support in PFI Care Homes Langley Oaks, Heavers Court and Addington Heights

LONDON BOROUGH OF CROYDON

This public procurement record has 5 releases in its history.

Award

05 Feb 2026 at 16:05

Tender

30 Sep 2025 at 15:26

PlanningUpdate

16 Jun 2025 at 09:10

Planning

16 Jun 2025 at 08:59

Planning

22 May 2025 at 11:32

Summary of the contracting process

The London Borough of Croydon has successfully awarded a contract for the provision of services for Older People's Care and Support in PFI Care Homes, specifically Langley Oaks, Heavers Court, and Addington Heights. The procurement was conducted using an open, competitive flexible procedure in alignment with the Procurement Act Regulations 2023. The contract, valued at approximately £79.76 million, will span from April 2026 to March 2036, with a potential extension for up to three additional years. The successful supplier, Eleanor Nursing and Social Care, has been appointed as the provider. The formal award is pending, with a standstill period ending on 17th February 2026.

This procurement presents substantial growth opportunities for businesses within the health and social work services category, particularly those specialising in elderly care. Large organisations that can offer comprehensive, high-quality elderly care services, including residential, dementia, and nursing care, are well-positioned to benefit from such contracts. The stability and long-term nature of the contract provide an excellent platform for businesses to expand their service offerings and expertise within public social care. The light-touch regime associated with this procurement allows for a degree of flexibility, encouraging innovation and bespoke service development tailored to the needs of the borough's elderly population.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Older People's Service Care and Support in PFI Care Homes Langley Oaks, Heavers Court and Addington Heights

Notice Description

London Borough of Croydon (the Council) wishes to award a contract for services for Older People's Service Care and Support in PFI Care Homes Langley Oaks, Heavers Court and Addington Heights. This procurement was carried out in line with the open procurement process detailed within the Procurement Act Regulations 2023 (PA23) The required services were procured via a competitive tendering process and will run electronically via the Croydon Tenders Portal.

Lot Information

Lot LOT-0001

Renewal: The initial term of this contract is 10 years, the Council has the option to extend the contract for up to 3 years after the initial 10 year period.

Planning Information

Prospective Bidders & Stakeholders Adult Care Home Transformation - Event Details Date: Wednesday 09 July 2025 Time: 14.00hrs - 16.00hrs Please register your interest to attend by Monday 30th June 2025 - To do this go to our procurement portal by clicking on this link: London Borough of Croydon E-Procurement Site - Home (in-tendhost.co.uk) To sign up for the event, please create an account on the portal (which is free and only takes a couple of minutes) and then you will be able to click the 'express your Interest' button. Please make sure you send us a message via the correspondence area and include the following information: Organisation name Name & job title and email addresses of delegates

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051d64
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/010654-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£85,500,000 £10M-£100M
Lots Value
£85,500,000 £10M-£100M
Awards Value
£79,764,875 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Feb 20262 weeks ago
Submission Deadline
30 Oct 2025Expired
Future Notice Date
9 Aug 2025Expired
Award Date
4 Feb 20262 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2036 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF CROYDON
Contact Name
Not specified
Contact Email
procurement@croydon.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CROYDON
Postcode
CR0 1EA
Post Town
Croydon
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI62 Croydon

Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

ELEANOR NURSING AND SOCIAL CARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-051d64-2026-02-05T16:05:53Z",
    "date": "2026-02-05T16:05:53Z",
    "ocid": "ocds-h6vhtk-051d64",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "024731-2025",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK1",
                "description": "Pipeline notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/024731-2025",
                "datePublished": "2025-05-22T12:32:16+01:00",
                "format": "text/html"
            },
            {
                "id": "032474-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/032474-2025",
                "datePublished": "2025-06-16T09:59:35+01:00",
                "format": "text/html"
            },
            {
                "id": "032480-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/032480-2025",
                "datePublished": "2025-06-16T10:10:03+01:00",
                "format": "text/html"
            }
        ],
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Prospective Bidders & Stakeholders Adult Care Home Transformation - Event Details Date: Wednesday 09 July 2025 Time: 14.00hrs - 16.00hrs Please register your interest to attend by Monday 30th June 2025 - To do this go to our procurement portal by clicking on this link: London Borough of Croydon E-Procurement Site - Home (in-tendhost.co.uk) To sign up for the event, please create an account on the portal (which is free and only takes a couple of minutes) and then you will be able to click the 'express your Interest' button. Please make sure you send us a message via the correspondence area and include the following information: Organisation name Name & job title and email addresses of delegates",
                "dueDate": "2025-06-30T23:59:59+01:00",
                "status": "scheduled"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-PPON-PJTH-3594-VXYL",
            "name": "London Borough of Croydon",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PJTH-3594-VXYL"
            },
            "address": {
                "streetAddress": "Bernard Wetherill House, Fell Road",
                "locality": "Croydon",
                "postalCode": "CR01EA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI62"
            },
            "contactPoint": {
                "email": "procurement@croydon.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-04393038",
            "name": "Eleanor Nursing and Social Care",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04393038"
            },
            "address": {
                "streetAddress": "1st Floor, Leegate House, Burnt Ash Road",
                "locality": "London",
                "postalCode": "SE12 8SS",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "email": "katie@eleanorcare.co.uk"
            },
            "roles": [
                "supplier",
                "tenderer"
            ],
            "details": {
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PJTH-3594-VXYL",
        "name": "London Borough of Croydon"
    },
    "tender": {
        "id": "LBC/TN/609",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Older People's Service Care and Support in PFI Care Homes Langley Oaks, Heavers Court and Addington Heights",
        "description": "London Borough of Croydon (the Council) wishes to award a contract for services for Older People's Service Care and Support in PFI Care Homes Langley Oaks, Heavers Court and Addington Heights. This procurement was carried out in line with the open procurement process detailed within the Procurement Act Regulations 2023 (PA23) The required services were procured via a competitive tendering process and will run electronically via the Croydon Tenders Portal.",
        "items": [
            {
                "id": "LOT-0001",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85000000",
                        "description": "Health and social work services"
                    }
                ],
                "relatedLot": "LOT-0001",
                "deliveryAddresses": [
                    {
                        "region": "UKI62",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI62",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI62",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amountGross": 102600000,
            "currency": "GBP",
            "amount": 85500000
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "lightTouch"
        ],
        "lots": [
            {
                "id": "LOT-0001",
                "contractPeriod": {
                    "startDate": "2026-04-01T00:00:00+01:00",
                    "endDate": "2036-03-31T23:59:59+01:00",
                    "maxExtentDate": "2039-03-31T23:59:59+01:00"
                },
                "status": "complete",
                "value": {
                    "amountGross": 102600000,
                    "amount": 85500000,
                    "currency": "AED"
                },
                "awardCriteria": {
                    "weightingDescription": "Quality - 60% Social Value - 10% Price - 30%",
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Simple description",
                            "description": "Quality - 60% Social Value - 10% Price - 30%"
                        }
                    ]
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial term of this contract is 10 years, the Council has the option to extend the contract for up to 3 years after the initial 10 year period."
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-08-09T23:59:59+01:00"
        },
        "status": "complete",
        "amendments": [
            {
                "id": "032480-2025",
                "description": "Change to date engagement period will end. Requests to participate in engagement will close on the 30th June 2025"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "Stage 1 - PSQ & Invitation to submit initial tenders Stage 2 - Dialogue and/or negotiation Stage 3 - Invitation to submit final tenders"
        },
        "aboveThreshold": true,
        "submissionMethodDetails": "https://in-tendhost.co.uk/croydontenders/aspx/Home",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-10-30T12:00:00+00:00"
        },
        "awardPeriod": {
            "endDate": "2026-01-31T23:59:59+00:00"
        },
        "documents": [
            {
                "id": "future",
                "documentType": "biddingDocuments",
                "accessDetails": "https://in-tendhost.co.uk/croydontenders/aspx/Home"
            },
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "061028-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/061028-2025",
                "datePublished": "2025-09-30T16:26:37+01:00",
                "format": "text/html"
            }
        ],
        "contractTerms": {
            "financialTerms": "30 days"
        }
    },
    "language": "en",
    "bids": {
        "details": [
            {
                "id": "2",
                "status": "valid",
                "tenderers": [
                    {
                        "id": "GB-COH-04393038",
                        "name": "Eleanor Nursing and Social Care"
                    }
                ],
                "relatedLots": [
                    "LOT-0001"
                ]
            }
        ],
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 8,
                "relatedLot": "LOT-0001"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 1,
                "relatedLot": "LOT-0001"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 0,
                "relatedLot": "LOT-0001"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "LOT-0001"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Older People's Service Care and Support in PFI Care Homes Langley Oaks, Heavers Court and Addington Heights",
            "status": "pending",
            "date": "2026-02-04T00:00:00+00:00",
            "value": {
                "amountGross": 95717851.01,
                "amount": 79764875.84,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-04393038",
                    "name": "Eleanor Nursing and Social Care"
                }
            ],
            "items": [
                {
                    "id": "LOT-0001",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85000000",
                            "description": "Health and social work services"
                        }
                    ],
                    "relatedLot": "LOT-0001"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-02-17T23:59:59+00:00"
            },
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2036-03-31T23:59:59+01:00",
                "maxExtentDate": "2039-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "10 years + 3 years"
            },
            "relatedLots": [
                "LOT-0001"
            ],
            "documents": [
                {
                    "id": "010654-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/010654-2026",
                    "datePublished": "2026-02-05T16:05:53Z",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2026-02-05T00:00:00+00:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-02-18T23:59:59+00:00",
                    "status": "scheduled"
                }
            ]
        }
    ]
}