Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Homecare Services Framework

North Tyneside Council

This public procurement record has 4 releases in its history.

Award

30 Sep 2026 at 23:22

UK6 - Contract Award Notice
Tender

15 Jun 2026 at 15:26

UK4 - Tender Notice
Planning

30 Jan 2026 at 09:50

UK2 - Preliminary Market Engagement Notice
Planning

22 May 2025 at 12:32

UK1 - Pipeline Notice
Summary of the contracting process

North Tyneside Borough Council has commissioned a homecare services framework to help people live independently in their own homes and remain engaged with their communities. The services comprise care and support provided when required, delivered in residents’ homes across North Tyneside. The framework is divided into five geographical zones for named providers, plus a borough-wide secondary-provider lot. Named providers share care packages on an alternating basis, subject to capacity and ability to meet requirements; if neither can take a package, it is offered to the secondary-provider pool in ranked order. The North East and North Cumbria Integrated Care Board is also identified as a participating buyer. This is a health and social care service requirement (CPV 85000000).

The procurement has been awarded through an open procedure under the Procurement Act 2023. Awards are pending contract signature, with the award date recorded as 30 September 2026 and signature scheduled for 30 October 2026. The framework term runs from 1 November 2026 to 30 September 2030 for Zone 1, and to 30 October 2030 for the other lots. Each lot is valued at £39 million excluding VAT (£46.8 million including VAT); the overall estimated procurement value is £234 million excluding VAT (£280.8 million including VAT). Zone 1 was awarded to Everyday Care & Support Ltd and The Care and Support Group Ltd; Zone 2 to The Care and Support Group Ltd and Comfort Call Ltd; Zones 3 and 4 to Dale Care Ltd and Hales Group Ltd; Zone 5 to Everyday Care & Support Ltd and Life and Care Solutions Ltd. The borough-wide secondary-provider lot has 27 appointed suppliers. Quality evaluation covered mobilisation, capacity, management, care effectiveness and approach, responsiveness, day-to-day management, care and support, and social value. The framework permits competition to be reopened for call-offs, or allocation without reopening it.

This award demonstrates substantial, zoned demand for homecare across North Tyneside, with a primary pool of named providers and a larger ranked secondary pool to absorb packages when named providers lack capacity or cannot meet requirements. Suppliers competing for a comparable future framework would need to show they can mobilise services locally, maintain sufficient workforce and package capacity, and deliver dependable person-centred care that enables independent living and community participation. Strong day-to-day management, responsiveness, effective care and a credible approach to social value were central to the assessment; social value carried particular weight. Providers also need to demonstrate the operational flexibility to accept packages as they arise and to work with hourly-rate pricing. The competition attracted 45 bids for each of the five zone lots and 42 for the secondary-provider lot, indicating a crowded field that included both smaller and larger care organisations.

How relevant is this notice?

Notice Information

Notice Title

Homecare Services Framework

Notice Description

North Tyneside Council are seeking to procure a new framework arrangement to support people to live independently in their own home. The service will provide care and support services when required to enable a person to live an independent life, remain in their own home and fully engage in their community. Value PS234,000,000.00 procured via Procurement Act 2023 via Open procedure

Lot Information

Lot 1 - Named Provider in Zone 1

Renewal: 2-year Framework Contract with the option to extend for a further 2 years. Extensions will be based on a 1 yr plus 1 yr extension, total contract period if both extensions taken - 4 years.

Lot 2 - Named Provider in Zone 2

Renewal: 2-year Framework Contract with the option to extend for a further 2 years. Extensions will be based on a 1 yr plus 1 yr extension, total contract period if both extensions taken - 4 years.

Lot 3 - Named provider in Zone 3

Renewal: 2-year Framework Contract with the option to extend for a further 2 years. Extensions will be based on a 1 yr plus 1 yr extension, total contract period if both extensions taken - 4 years.

Lot 4 - Named provider in Zone 4

Renewal: 2-year Framework Contract with the option to extend for a further 2 years. Extensions will be based on a 1 yr plus 1 yr extension, total contract period if both extensions taken - 4 years.

Lot 5 - Named provider in Zone 5

Renewal: 2-year Framework Contract with the option to extend for a further 2 years. Extensions will be based on a 1 yr plus 1 yr extension, total contract period if both extensions taken - 4 years.

Lot 6 - Secondary provider for the borough

Renewal: 2-year Framework Contract with the option to extend for a further 2 years. Extensions will be based on a 1 yr plus 1 yr extension, total contract period if both extensions taken - 4 years.

Planning Information

North Tyneside will be holding 2 (possibly 3) engagement events. The events will cover an overview on the contract, timeline of the procurement, social value requirements and portal information. The 2 events will be held via teams on the following dates: 12th March 2026 - 10:00am 17th March 2026 - 10:00am (Note:) If there is a requirement the Authority will arrange a further face to face event - date and time to be confirmed. Suppliers wishing to attend can do so by completing the expression of interest questionnaire via the Open Portal at: https://www.open-uk.org/ Project reference number is OPEN2026176

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-051d65
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092611-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85100000 - Health services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£234,000,000 £100M-£1B
Lots Value
£234,000,000 £100M-£1B
Awards Value
£39,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Sep 20266 days ago
Submission Deadline
13 Jul 2026Expired
Future Notice Date
30 Jun 2025Expired
Award Date
30 Sep 20261 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Tyneside Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTH TYNESIDE
Postcode
NE27 0BY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC22 Tyneside
Local Authority
North Tyneside
Electoral Ward
Shiremoor
Westminster Constituency
Cramlington and Killingworth

Supplier Information

Number of Suppliers
28
Supplier Names

Life Choices Plus Limited

My Homecare Assistance Ltd

Comfort Call Limited

Dale Care Limited

Hales Group Ltd

LIFE AND CARE SOLUTIONS LIMITED

Axis Care Group Ltd

Be Caring Ltd

BRIGHTER STAYS CARE LIMITED

Calderdale Home Care Limited

CARE LINE HOMECARE LIMITED

Allied Health-Services Limited

CARINGSMART LTD

CEL Homecare Limited

CHERUBIM HEALTHCARE LTD

CSG HEALTHCARE UK LTD

Florebright Care Ltd

Help @ Home Care Limited

JOHNJASPER ASSOCIATES LTD

KD CARE SERVICES LTD

Kelly Park Limited

KEYSPRING CARE LTD

KML KARE LIMITED

Per Ardua

Routes Healthcare (North) Ltd

Surecare Newcastle

Valley Care Direct Limited

VANGUARDS HEALTHCARE LTD

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...