Notice Information
Notice Title
Provision of Contact Centre Services to the Legal Aid Agency
Notice Description
The Legal Aid Agency ("LAA") is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
Planning Information
Market Engagement to be held on 15/04/2026 and will be open only for suppliers on Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) only.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0524f0
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028308-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79100000 - Legal services
79342300 - Customer services
79512000 - Call centre
Notice Value(s)
- Tender Value
- £24,400,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Mar 20264 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Jul 20263 months to go
- Award Date
- Not specified
- Contract Period
- 1 Nov 2027 - 31 Oct 2030 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LEGAL AID AGENCY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 9AJ
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/028308-2026
27th March 2026 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/025912-2026
20th March 2026 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/025857-2026
20th March 2026 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/072180-2025
7th November 2025 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/065579-2025
15th October 2025 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/065301-2025
14th October 2025 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/035306-2025
26th June 2025 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/035148-2025
25th June 2025 - Pipeline notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/027085-2025
23rd May 2025 - Pipeline notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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