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Domestic Abuse Services

North Tyneside Borough Council

This public procurement record has 4 releases in its history.

Award

29 Jul 2026 at 11:58

UK7 - Contract Details Notice
Award

08 Oct 2025 at 19:28

UK6 - Contract Award Notice
Tender

13 Aug 2025 at 16:52

UK4 - Tender Notice
Planning

28 May 2025 at 12:02

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

North Tyneside Borough Council commissioned domestic abuse services in North Tyneside, classified as social work and related services (CPV 85300000). The requirement covers a fully integrated, trauma-informed service for adults and children affected by domestic abuse, regardless of gender, protected characteristics or risk level. The wider model combines therapeutic and practical support to improve safety, recovery, empowerment and long-term resilience. Lot 1, the Domestic Abuse Support Service, covers community-based and accommodation-based support for adults, including refuge and dispersed accommodation, independent domestic violence adviser support, outreach, behaviour-change programmes and adult counselling. The procurement also included counselling, therapeutic support for children and young people, and youth outreach under a separate lot.

The procurement used the Procurement Act 2023 open procedure. The tender closed on 11 September 2025 at 12:00, with award decisions due by 27 September 2025. Lot 1 was awarded to The Cyrenians Ltd on 8 October 2025, following evaluation based entirely on quality. The award and signed contract are valued at £3,450,000 net (£4,140,000 gross). The contract was signed on 23 January 2026 and runs from 23 January 2026 to 31 December 2028, with two possible 12-month extensions to 31 December 2030. The contract includes measures covering referrals received, responses within two working days, and assessments of eligibility for support. The lots were suitable for SMEs and voluntary, community and social enterprises.

This procurement demonstrates sustained demand from North Tyneside Council for integrated domestic abuse support delivered across community and accommodation settings. A credible future provider would need to combine refuge and dispersed accommodation with outreach, independent domestic violence adviser provision, adult counselling and behaviour-change work. Delivery requires trauma-informed practice, practical and therapeutic interventions, and the ability to support adults and children with differing needs, risks and protected characteristics. Providers should be able to demonstrate safeguarding, referral handling, timely responses and consistent eligibility assessment, since these are explicit performance measures. Experience coordinating services across a borough, supporting recovery and resilience, and working with victims and survivors in a person-centred way would be relevant. The opportunity was presented as suitable for SMEs and VCSE organisations.

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Notice Information

Notice Title

Domestic Abuse Services

Notice Description

North Tyneside Council is commissioned a fully integrated Domestic Abuse Service (IDAS) for an initial term of three years, with the option to extend for up to two further years under Procurement Act 2023 - Open Procedure. This service is to deliver holistic, trauma-informed support for victims and survivors of domestic abuse - including both adults and children - regardless of protected characteristics, gender, or level of risk. The model will combine therapeutic and practical interventions that promote recovery, safety, empowerment, and long-term resilience. As part of our ongoing commitment to delivering high-quality, trauma-informed support to those affected by domestic abuse, North Tyneside Council is commissioning two separate contracts: Lot 1 - Domestic Abuse Support Service, Value PS630,000 per annum: This contract will deliver an integrated model of community-based and accommodation-based support for adult victims and survivors of domestic abuse, including refuge and dispersed accommodation, IDVA support, outreach, behaviour change programmes, and adult counselling.

Lot Information

Domestic Abuse Support Service

Renewal: Initial Contract is for 3 years with the possible extension of 2 x 12 month periods

Counselling, Therapeutic Support (4-18 years) and Outreach for Children and Young People (11-18 years)

This service will provide trauma-informed, age-appropriate, and accessible support for young people affected by domestic abuse across North Tyneside. It will form a core component of the borough's wider coordinated response to domestic abuse and will contribute to the prevention of intergenerational cycles of abuse and harm. Value PS190,000 per annum

Renewal: Initial Contract is for 3 years with the possible extension of 2 x 12 month periods

Planning Information

We are seeking to engage with providers ahead of formal procurement to share early plans, gather feedback, and ensure that the service model reflects the needs of victims/survivors, families, and our wider community. We will be hosting two sessions to enable flexible participation: Session 1 - Online (Microsoft Teams) Monday 2nd June 2025 9:30am - 10:30am Session 2 - In Person Thursday 5th June 2025 1:00pm - 2:00pm The Quadrant, Cobalt Business Park, North Tyneside. NE27 0BY Both sessions will cover the same content and include: * Overview of the proposed service model * Commissioning priorities and outcomes * Timescales for the procurement process * Q&A and feedback session To register: email - Behnam.Khazaeli@northtynesoide.gov.uk or Helen.Maxwell@northtyneside.gov.uk by Friday 30th May 2025 specifying: * Which session you will attend (online or in-person) * Names and roles of attendees

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0527c4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071635-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£4,400,000 £1M-£10M
Lots Value
£4,400,000 £1M-£10M
Awards Value
£3,450,000 £1M-£10M
Contracts Value
£3,450,000 £1M-£10M

Notice Dates

Publication Date
29 Jul 20264 weeks ago
Submission Deadline
11 Sep 2025Expired
Future Notice Date
1 Jul 2025Expired
Award Date
8 Oct 202510 months ago
Contract Period
23 Jan 2026 - 31 Dec 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Tyneside Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTH TYNESIDE
Postcode
NE27 0BY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC22 Tyneside
Local Authority
North Tyneside
Electoral Ward
Shiremoor
Westminster Constituency
Cramlington and Killingworth

Supplier Information

Number of Suppliers
1
Supplier Name

THE CYRENIANS LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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