Framework Agreement for Live-in Care (All-Ages), Complex Care (All-Ages) and Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) for NHS Devon Integrated Care Board

NHS DEVON INTEGRATED CARE BOARD

This public procurement record has 3 releases in its history.

TenderUpdate

09 Jan 2026 at 11:16

Award

24 Dec 2025 at 11:43

Tender

03 Jun 2025 at 19:51

Summary of the contracting process

The NHS Devon Integrated Care Board is establishing a Framework Agreement for Live-in Care, Complex Care, and Trusted Assessors for Spot Therapy and Clinical Psychology Provision, set to commence on 12th January 2026. The framework covers the UK region of Devon and spans four years, with a maximum value set at £61,297,064. The procurement pertains to health services, divided into three Lots across varying care needs. The competitive process was conducted under the Health Care Services (Provider Selection Regime) Regulations 2023, without the application of the Public Contracts Regulations 2015. Various suppliers across the UK have been awarded the contract, with the agreements signed as of December 2025.

This tender presents substantial business growth opportunities for providers specialising in health and social care services, offering a platform for SMEs to expand their clientele and reinforce their market presence within the Devon locality. Specifically, businesses with expertise in complex and tailored care solutions for both adult and paediatric sectors stand to benefit. The open procedure allows a wide range of suppliers to participate, fostering competitive and high-quality service delivery in line with personalised care plans. With the emphasis on high-quality, personalised care, suppliers capable of offering innovative and flexible service models will be highly competitive in this framework agreement.

How relevant is this notice?

Notice Title

Framework Agreement for Live-in Care (All-Ages), Complex Care (All-Ages) and Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) for NHS Devon Integrated Care Board

Notice Description

NHS Devon Integrated Care Board (the Commissioner) are establishing a Framework Agreement and appoint suitable providers who have the capability and capacity to deliver the following services: LOT 1 - Live-in Care at Home for All-Ages LOT 2 - Complex Care for All-Ages LOT 3 - Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) The geography covered is that of NHS Devon ICB. 4) The duration of the framework agreement is for a period of 4 years commencing on 12th January 2026. 5) The combined maximum value of the Framework Agreement is PS61,297,064 for the 4-year period LOT 1 - Live-in Care at Home for All-Ages - PS2,757,224 LOT 2 - Complex Care for All-Ages - PS56,091,840 LOT 3 - Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) - PS2,448,000 This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.

Lot Information

LOT 1 - Live-in Care at Home for All-Ages

NHS Devon (the Commissioner) is responsible for the direct contracting of support for those Individuals eligible for health funding to support an assessed health and social care need. This includes support for those Individuals who are in receipt of Continuing Healthcare funding, s.117 aftercare arrangements and a range of other local funding streams to support rehabilitation, specialist support and interventions, intermediate care, step down services and discharge to assess provision. Commissioners offer of a range of service delivery models to enable Individuals to remain supported, living within their own homes. Therefore, Commissioners needed to contract with Provider to deliver high quality personal care for Individuals receiving Health funding. The Commissioners wanted to secure personalised, high-quality care and support, delivered when and where the Individual needs it and in a way that works for them. Their Care Plan should be designed with them and be outcome-focused, should enhance what they can do for themselves and should foster independence. The Commissioners recognise the challenges associated with supplying services to people with varying levels of complexity and intensity of care needs and in a large geographic county that includes hard to reach parts of Devon. We wanted to work with Providers who understand those challenges and are focused on ensuring that future service arrangements address this issue. Moreover, Quality Assurance must underpin all service provision. The value for Lot 1 - Live-in Care at Home for All-Ages is PS2,757,224 for the 4-year period.

Complex Care for All-Ages

1. Adults NHS Devon ICB commissioning team are responsible for the direct contracting of support for those Individuals eligible for health funding to support an assessed health and social care need. This includes support for those Individuals who are in receipt of Continuing Healthcare funding, S17 MHA leave funding, S117 MHA, aftercare funding, Transition funding and a range of other local funding streams to support rehabilitation, specialist support and interventions, intermediate care, step down services and discharge to assess provision. As part of the Commissioned Care offer of a range of service delivery models to enable Individuals to remain supported living within their own homes the Commissioner needed to commission Providers to deliver high quality personal care to Individuals with complex health care needs. These Individuals require a registered nurse to undertake a clinical lead role and provide clinical oversight and management of the package of support. This may include the direct provision of registered nursing staff to deliver care, or care delivered by highly competent non-registered health care staff. The most important consideration for people and carers is to have a core care team or an Individual Personal Assistant who is respectful, kind, honest and treats the person with dignity and respect. The Personal Assistant or core care team work with the person and their families (as appropriate) to enable their choices and maximise their independence as far as able. They also contribute to the person-centred Care Plan to ensure the care plan meets need. It is key that commissioned care is personalised, high quality care and support, delivered when and where the person needs it and in a way that works for them. Their Care Plan should be designed with the person in mind and be outcome focused. It should enhance what the Individual can do for themselves and should foster independence. It is recognised that commissioned care has challenges associated with supplying services to people with varying levels of complexity and intensity of care needs, both in a complex health context and in a large geographic county, that includes hard to reach parts of Devon. NHS Devon ICB want to work with providers who understand these challenges and are focused on ensuring that future service arrangements futureproof these ongoing issues. Moreover, quality assurance must underpin all service provision. 2. Children and Young People The Commissioner is responsible for the direct contracting of support for children and young people (0-18-year-old) eligible for health funding to support assessed health and eligible social care need. This includes support for those individuals who are in receipt of Children's Continuing care funding, s.117 aftercare arrangements, rapid response to EoL care, and a range of other local funding streams to support rehabilitation, specialist support and interventions, intermediate care, and step-down services as well as on an exceptional basis (e.g., recommendations from an NHS health professional where needs cannot be met by universally commissioned service) and are considered on an individual basis. To enable children and young people to receive person centred care whilst living at home the Commissioner has a need to commission Providers to deliver high quality personal care to support the child, family, and carers. These children and young people with complex health care needs require a paediatric nurse, or registered nurse with relevant up to date paediatric experience to undertake a clinical lead role and provide clinical oversight and management of the package of support, with the care delivered by highly competent non-registered health care staff but may require the direct provision of registered nursing staff to deliver care. Caring for children with complex needs in a community setting is an area of specialised work focused on the services and professionals that offer nursing / care support and interventions to children who have very different physiological and psychological needs to adults. Commissioners recognise that community children's services are fundamental to improving urgent care, through minimising unplanned hospital admissions and reducing the number of days that children and young people spend in hospital. It's important to Children, Young People and Parents/Carers to have consistent care team, who treat them with kindness, dignity, and respect, and who arrive when expected; that they are involved in deciding the nature of their Provider Care Plan, that they know who to talk to if something is going wrong and that any concerns are quickly addressed. The Commissioners want to secure personalised, high-quality care and support, delivered when and where the child or young person needs it and in a way that works for them. Their Care Plan should be designed with them and be outcome-focused, enhancing what they can do for themselves and should foster independence wherever possible. The value for Lot 2 - Complex Care for All-Ages is PS56,091,840 for the 4-year period.

Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND)

NHS Devon Integrated Care Board (ICB) has a statutory duty to commission Speech and Language Therapy (SaLT), Occupational Therapy (OT), Physiotherapy (PT) and Clinical Psychology for Children and Young People (CYP) who are eligible, for whom they are responsible. A "spot purchase" may need to be arranged to ensure statutory assessment and provision is provided to CYP from Devon, Plymouth and Torbay, for whom Devon ICB is the responsible commissioner when attending education settings both in and outside of the county (this may include home visits for those who are home educated). The aim of the Service is to establish and meet the therapy need(s) and psychological needs of eligible children and young people by delivering timely evidenced-based, needs-led assessment and health interventions. The objectives of the service are to: Provide clinical assessment of children and young people's therapy needs and clinical psychology needs to inform the Education, Health & Care Needs Assessment (EHCNA), this may require a review of a previous assessment, and recommendations completed. It is anticipated that any recommendations forming part of an assessment show an appreciation of, and alignment with, local systems and interventions, noting that any intervention separate to assessment, which falls outside of the Devon system's graduated response will need to be separately considered and additionally commissioned. Information gathered and reported needs to be in a format that can transfer and input to the SEND / Education Health and Care Plan (EHCP) process and required documentation. Deliver timely therapy provision as detailed within children and young people's EHCPs, Contribute to the EHCP Annual Review process by providing timely clinical advice and feedback on outcomes from interventions. Demonstrate progress and outcomes of therapeutic/ psychology interventions which are goal based and time limited. Support appropriate discharge from provision in line with children and young people's health needs. This might include end of intervention programme or transfer of care to an NHS commissioned provider. The value for Lot 3 - Trusted Assessors for Spot Therapy and Clinical Psychology Provision (SEND) is PS2,448,000 for the 4-year period

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052bec
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/001752-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

85323000 - Community health services

Notice Value(s)

Tender Value
£61,297,064 £10M-£100M
Lots Value
£61,297,064 £10M-£100M
Awards Value
Not specified
Contracts Value
£61,297,064 £10M-£100M

Notice Dates

Publication Date
9 Jan 20268 months ago
Submission Deadline
1 Jul 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS DEVON INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX2 5AZ
Postcode Area
Exeter
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK4 Devon

Local Authority
Exeter
Electoral Ward
Priory
Westminster Constituency
Exeter

Supplier Information

Number of Suppliers
168
Supplier Names

PASSION TO CARE SERVICES LTD

3 Angels Complex Care Services Ltd

4ME&U LTD

4Q HEALTHCARE LTD

Adonai Care Services

Agincare Live-In Care (Central) Ltd

Airmid Staffing Limited

Allied Service Home Care

Altair Healthcare Limited

AMBAR CARE LTD

Amber Rose Healthcare Ltd

Angel Carers (UK) Ltd

Anglo Support and Housing

Arundale Care Ltd

ASHTON CARE LTD

AVON HEALTHCARE SOLUTIONS LTD

Axe Valley Home Care

Axis Care Group Ltd

Ayo Live In Care and Supported Living ltd

Barmat Healthcare Limited

Bay Care Domiciliary Care Ltd

BAYVIEW HEALTHCARE LTD

Benhall Care

Better Vision Care Ltd

Blessings Care ltd

Blossoms Trading Ltd

Bluezone Care Ltd

Brandon Trust

Brighter Homecare

Britannia Social Care Ltd

Browncross Healthcare Limited

CARDINAL CARE LTD

Care Bridge Specialists

Care Plas Services Ltd

Care4You Healthcare Service Ltd

Caritas Support

CENT58

Cherish Social Care

Choices Healthcare Ltd

ChrisLove Healthcare Services Ltd

Collens Healthcare Ltd

Courage Health Care (West Midlands) Limited

CRESTA HEALTHCARE LTD

CSM Care Services Ltd

Delight Essential Services UK Limited

Denbridge Care Limited

Deway Care Limited

Direct Link Care Limited

Divine Care and Support Services Ltd

DKM Healthcare

DOODLES STICK LIMITED

Ebenezer (Stone Of Help) Ltd

Eden Housing & Support Ltd

Executive Health Limited

Executive Healthcare Services Ltd

Extrahand Care Services

FCMS

Golden Support Limited

GP Homecare Ltd

Havencare Homes and Support Limited

Health and Social Care Services Limited

HG HEALTH LIMITED

Hillside Care Services

HOLISTIC RECRUITERS LIMITED

Hometouch Ltd

Honeycomb Care Ltd

Hope at Hand Limited

INDIANA HEALTH CARE SERVICES LIMITED

Indue Healthcare Limited

Infinity Health Group Ltd

Inspire Together Limited

Integrated Healthcare Professionals Ltd

Interpid Care & Support

JABACARE LIMITED

Jankan care

Jaysh Care Services Limited

Kashfam Limited

Kerensa Support Limited

Kind Tailored Care Ltd

Kinderways Ltd

Komplex Community limited

L.I.S.T Care Services Ltd

Lexis Care Ltd

Leya's Healthcare Services (PVT) Ltd

Longway Avenues (LA) Care LTD

Manilla Ventures Limited

mco healthcare

Mercie Grace Care

MJSS

Moorlander Assistance Ltd

More-Energy Care Services Ltd

Moreglo Care

Moriel Healthcare Ltd

MUSHAVI PRIVATE LIMITED

NETWORK HEALTHCARE PROFESSIONALS LIMITED

Newcross Healthcare Solutions Limited

Nice care Services Ltd

Nightingales Recruitment Care Agency Ltd

Nurse Plus & Carer Plus UK Ltd

NK Care Ltd

Ocean Healthcare

Onecall24 Healthcare Limited

OptimalCarePlus Limited

PE Global Care Connect

Phemacare

Phoenix Gold Home Care

PILEA HOMECARE LTD

Promoting Independent Care Ltd

Provider 24/7 Limited

Pulse Healthcare Ltd (Acacium Group)

QCM Healthcare Limited

Quality Plus Care Solutions Ltd

Quality Training Academy

Rainbow Medical Services Limited

Ram Personnel Healthcare

Raychantpat Company Limited

Revelations Health Ltd

Rota Staffing Limited

Safe Path Care

Scarlet Care Ltd

Seren Healthcare solutions Limited

Shalom Health Recruitment

Shalom Home Care Ltd

Sihara Care Ltd

Smart Home Visits Ltd

Smeaton Healthcare

Solid Healthcare Ltd

SOLID ROCK CARE LTD

Spri14

Springhill Care Limited

STELLAR HEALTHCARE SOLUTIONS LIMITED

SUGARMAN HEALTH AND WELLBEING LIMITED

Team Carita DCS Ltd

Tempnur Lts

TIME 4 U LTD

Trends Healthcare Ltd

2757224

Truth Recruitment Ltd

Uk Health care Agency Limited

Ultimate Complex Care Ltd

Unified Home Care Ltd

Verity Healthcare Limited

Wellbeing Care Solutions Ltd

Wellspring Everyday Support LTD

Westcountry Home Care Limited

Winserve Care Services Lts

Ark Nursing and Care Agency

Barclay Specialist Care Ltd

Bespoke Health and Social Care

Beyond Limits (Plymouth) Ltd

COYLE PERSONNEL LIMITED

DW Complex Care LTd

Garland Support

Leaf Complex Care

Nurseline Community Services

Pioneering Independence

Primrose Community Healthcare Limited

Seco Support Limited

Standby 24 Limited

Steps Ahead Care & Support Ltd

Support'ed Limited

Tavy care services limited

Thera Trust

Voyage Care

Wayforward Specialist Support Services Ltd

YORHEALTH LIMITED

Your Medical Services Limited

THMD Homes ltd

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