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Out of Hours Noise and Nuisance Response Service

London Borough of Bromley

This public procurement record has 3 releases in its history.

Award

13 Aug 2026 at 11:37

UK7 - Contract Details Notice
Award

22 Oct 2025 at 15:16

UK6 - Contract Award Notice
Tender

04 Jun 2025 at 12:10

UK4 - Tender Notice
Summary of the contracting process

The London Borough of Bromley procured an out-of-hours noise and nuisance response service for the borough. The service is public-facing and operates weekly from 19:00 to 02:00 on Fridays, Saturdays, Sundays and bank holidays. It covers noise control and nuisance-response work, including attending calls and handling complaints. The requirement is categorised as noise control services (CPV 90742100). Delivery is in Bromley, within London. The council is the buyer and sought a provider accredited through the Community Safety Accreditation Scheme (CSAS). The service supports the council’s community safety and nuisance-management responsibilities outside standard daytime hours.

This completed procurement used a single lot and an open procedure. The tender submission deadline was 30 June 2025 at 12:00, with the award decision due by 14 July 2025. Two bids reached the final stage, both from SMEs. TMS PROTECTION LTD was awarded the contract on 15 October 2025 for £216,887.80 excluding VAT (£260,265.36 including VAT). The contract was signed on 22 January 2026 and runs from 22 January 2026 to 2 November 2027. It includes one possible two-year extension, subject to annual reviews and MOPAC funding, with a maximum end date of 2 November 2029. Evaluation was based on price weighted 60% and quality 40%. The lot was suitable for SMEs and VCSEs.

This award demonstrates demand from Bromley for a specialist, public-facing noise and nuisance response service delivered during evenings, weekends and bank holidays. A credible future competitor would need CSAS accreditation, trained staff able to undertake community-facing response work, and the operational capacity to provide reliable coverage across recurring out-of-hours shifts. Experience in noise control, nuisance investigation, call handling and attending incidents would be directly relevant. Suppliers should also be able to monitor service performance, including complaints received, calls attended and calls not attended, because these are agreed monthly measures. The procurement attracted two final-stage SME bids, indicating that the requirement can be delivered by a smaller specialist provider with suitable staffing, procedures and local service capability.

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Notice Information

Notice Title

Out of Hours Noise and Nuisance Response Service

Notice Description

The Council is seeking the services of a suitable provider accredited through the Community safety Accreditation Scheme (CSAC) to deliver a public-facing service for the Out of Hours Noise and Nuisance response on a weekly basis between 19.00 and 02.00 Friday, Saturday and Sunday and Bank Holidays

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052c4a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077159-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

90742100 - Noise control services

Notice Value(s)

Tender Value
£362,000 £100K-£500K
Lots Value
£362,000 £100K-£500K
Awards Value
£216,887 £100K-£500K
Contracts Value
£216,887 £100K-£500K

Notice Dates

Publication Date
13 Aug 20262 weeks ago
Submission Deadline
30 Jun 2025Expired
Future Notice Date
Not specified
Award Date
15 Oct 202510 months ago
Contract Period
22 Jan 2026 - 2 Nov 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Bromley
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BROMLEY
Postcode
BR1 1AD
Postcode Area
Bromley
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI61 Bromley
Delivery Location
TLI61 Bromley
Local Authority
Bromley
Electoral Ward
Bromley Town
Westminster Constituency
Bromley and Biggin Hill

Supplier Information

Number of Suppliers
1
Supplier Name

TMS PROTECTION LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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