Out of Hours Call Handling Service

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            "id": "GB-MPR-10237R",
            "name": "The Swaythling Housing Society Ltd (Trading as Abri)",
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                "country": "GB",
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                "region": "UKJ35"
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            "id": "2023/54",
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        "title": "Out of Hours Call Handling Service",
        "description": "Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.",
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                "description": "A correction needed to be made on submission return date for this PME due to system error . The updated deadline is now 12:00 NN on 20 June 2025."
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