Notice Information
Notice Title
Community Based Alternative Crisis Support Service
Notice Description
Central North West London NHS Foundation Trust (CNWL) and West London NHS Trust (WLT) have completed a competitive process to identify an organisation who can co-produce six/eight community crisis alternative services, with our Experts by Experience (EBE) advisors, service users and carers, to be based in geographical locations across NW London boroughs. The service will be a non-clinical service which will offer an open access safe space and calm environment for people who are experiencing mental health distress, in crisis, or need mental health advice. Without requiring an appointment, the provision will offer drop-in support, a warm drink, a listening ear, practical assistance, and the ability to refer or direct individuals to additional services if needed. The services will provide immediate practical support to reduce mental health distress and guide those with complex or urgent needs to the appropriate urgent care services. They help individuals manage their distress, develop healthy coping strategies, and ultimately aim to instil hope, self-worth, and purpose. CNWL & WLT are committed to achieving the right balance of preventative community provision, access to home treatment in the community and inpatient care and the increase in the demand for inpatient beds means that a revised approach to the provision of services is required. Sufficient community and crisis care options are required to support patients in crisis and prevent reoccurrence, and this crisis provision is a key initiative to support this endeavour. A core outcome for North West London is 'to reduce A&E attendances' with particular attention to High Intensity Users. It is vitally important that this service meets the needs of patients that frequently attend emergency settings if their needs could be met in a nonmedical environment. The provider will be expected to work with Liaison psychiatry teams and SPA's to ensure access and outreach to particular service users is in place. The services will form part of the CNWL & WLT mental health pathway alongside statutory services to bolster mental health support to CNWL service users (16+) and WLT service users 18+. This service will be available to people from North West London and consideration needs to be given to maximising access through careful location of 6/8 sites, with respect to population hubs, transport networks and areas of high need and maximising access for the population of the 8 Boroughs: * Ealing * Hounslow * Hammersmith & Fulham * Brent, * Harrow, * Hillingdon * Kensington & Chelsea and Westminster This procurement was divided into lots. Lot 1 - Central & North West London Foundation Trust boroughs (Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster). Lot 2 - West London Trust boroughs (Ealing, Hammersmith & Fulham, Hounslow). The contract will be for 3 years with the option to extend for a further 2 x 1 years. The start date of the contract will be 01 April 2026.
Lot Information
Lot 2 - WLT
West London NHS Trust boroughs (Ealing, Hammersmith & Fulham, Hounslow)
Renewal: 2 x 1 year extensions
Lot 1 - CNWLCentral & North West London NHS Foundation Trust boroughs (Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster)
Renewal: 2 x 1 year extensions
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-055304
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/012663-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
-
- CPV Codes
85312300 - Guidance and counselling services
85312320 - Counselling services
Notice Value(s)
- Tender Value
- £8,800,000 £1M-£10M
- Lots Value
- £8,800,000 £1M-£10M
- Awards Value
- £8,800,000 £1M-£10M
- Contracts Value
- £8,725,633 £1M-£10M
Notice Dates
- Publication Date
- 12 Feb 20261 weeks ago
- Submission Deadline
- 11 Aug 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 3 Nov 20253 months ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST
- Additional Buyers
- Contact Name
- Not specified
- Contact Email
- emma.taylor199@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- WC1X 8AQ
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI73 Ealing
- Delivery Location
- Not specified
-
- Local Authority
- Ealing
- Electoral Ward
- Norwood Green
- Westminster Constituency
- Ealing Southall
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/012663-2026
12th February 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/070548-2025
3rd November 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/034913-2025
25th June 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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