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Community Based Alternative Crisis Support Service

Central and North West London NHS Foundation Trust

This public procurement record has 3 releases in its history.

Award

12 Feb 2026 at 08:39

UK7 - Contract Details Notice
Award

03 Nov 2025 at 15:42

UK6 - Contract Award Notice
Tender

25 Jun 2025 at 09:16

UK4 - Tender Notice
Summary of the contracting process

The contract for services titled "Community Based Alternative Crisis Support Service" has been awarded following an open competitive procedure. The procurement process involved Central and North West London NHS Foundation Trust and West London NHS Trust, seeking to establish non-clinical crisis support services across NW London boroughs. The awarded contract, valued at £10,470,760 gross and expected to begin on 1 April 2026, will be active for three years with an option for two one-year extensions. Locations covered include key NW London boroughs such as Ealing, Hounslow, Hammersmith & Fulham, Brent, Harrow, Hillingdon, Kensington & Chelsea, and Westminster. The procurement stage has reached completion, with key dates including the signing of the contract on 9 February 2026.

This tender presents significant opportunities for businesses specialising in mental health support and community services. Organisations that excel in providing guidance and counselling services, particularly those with experience working in collaboration with health trusts, will find this contract favourable. The initiative is ideal for suppliers interested in enhancing mental health support infrastructures and offering counselling services to diverse populations across multiple boroughs. The service’s focus on creating a non-medical environment for managing mental health distress can foster innovation and expansion opportunities for those with the capability to deliver comprehensive, accessible mental health interventions.

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Notice Information

Notice Title

Community Based Alternative Crisis Support Service

Notice Description

Central North West London NHS Foundation Trust (CNWL) and West London NHS Trust (WLT) have completed a competitive process to identify an organisation who can co-produce six/eight community crisis alternative services, with our Experts by Experience (EBE) advisors, service users and carers, to be based in geographical locations across NW London boroughs. The service will be a non-clinical service which will offer an open access safe space and calm environment for people who are experiencing mental health distress, in crisis, or need mental health advice. Without requiring an appointment, the provision will offer drop-in support, a warm drink, a listening ear, practical assistance, and the ability to refer or direct individuals to additional services if needed. The services will provide immediate practical support to reduce mental health distress and guide those with complex or urgent needs to the appropriate urgent care services. They help individuals manage their distress, develop healthy coping strategies, and ultimately aim to instil hope, self-worth, and purpose. CNWL & WLT are committed to achieving the right balance of preventative community provision, access to home treatment in the community and inpatient care and the increase in the demand for inpatient beds means that a revised approach to the provision of services is required. Sufficient community and crisis care options are required to support patients in crisis and prevent reoccurrence, and this crisis provision is a key initiative to support this endeavour. A core outcome for North West London is 'to reduce A&E attendances' with particular attention to High Intensity Users. It is vitally important that this service meets the needs of patients that frequently attend emergency settings if their needs could be met in a nonmedical environment. The provider will be expected to work with Liaison psychiatry teams and SPA's to ensure access and outreach to particular service users is in place. The services will form part of the CNWL & WLT mental health pathway alongside statutory services to bolster mental health support to CNWL service users (16+) and WLT service users 18+. This service will be available to people from North West London and consideration needs to be given to maximising access through careful location of 6/8 sites, with respect to population hubs, transport networks and areas of high need and maximising access for the population of the 8 Boroughs: * Ealing * Hounslow * Hammersmith & Fulham * Brent, * Harrow, * Hillingdon * Kensington & Chelsea and Westminster This procurement was divided into lots. Lot 1 - Central & North West London Foundation Trust boroughs (Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster). Lot 2 - West London Trust boroughs (Ealing, Hammersmith & Fulham, Hounslow). The contract will be for 3 years with the option to extend for a further 2 x 1 years. The start date of the contract will be 01 April 2026.

Lot Information

Lot 2 - WLT

West London NHS Trust boroughs (Ealing, Hammersmith & Fulham, Hounslow)

Renewal: 2 x 1 year extensions

Lot 1 - CNWL

Central & North West London NHS Foundation Trust boroughs (Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster)

Renewal: 2 x 1 year extensions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055304
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/012663-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

85312320 - Counselling services

Notice Value(s)

Tender Value
£8,800,000 £1M-£10M
Lots Value
£8,800,000 £1M-£10M
Awards Value
£8,800,000 £1M-£10M
Contracts Value
£8,725,633 £1M-£10M

Notice Dates

Publication Date
12 Feb 20266 months ago
Submission Deadline
11 Aug 2025Expired
Future Notice Date
Not specified
Award Date
3 Nov 20259 months ago
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Central and North West London NHS Foundation Trust
Additional Buyers

West London NHS Trust

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1X 8AQ
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Holborn & Covent Garden
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

Hestia Housing and Support

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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