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City of London Street Outreach & Support Services

The Mayor and Commonalty and Citizens of the City of London

This public procurement record has 4 releases in its history.

TenderCancellation

02 Oct 2026 at 14:05

UK12 - Procurement Termination Notice
Tender

15 Jun 2026 at 11:14

UK4 - Tender Notice
Planning

06 May 2026 at 11:31

UK3 - Planned Procurement Notice
Planning

04 Jul 2025 at 15:11

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The City of London Corporation sought one provider for a combined street homelessness outreach and support service in the Square Mile. The core service brings together street outreach to identify and support rough sleepers, peripatetic support for clients placed in temporary accommodation, and long-term casework for people with entrenched homelessness or complex, multiple needs. The service is designed to adapt to changing demand and could include additional interventions such as severe-weather support, health improvement, enhanced day services, reconnection support, prevention, and responses to rough-sleeping hotspots. The work is health and social care support. The buyer is The Mayor and Commonalty and Citizens of the City of London. The service is for the City of London.

The buyer invited offers through an open procedure. The enquiry deadline was 17 July 2026 at 12:00 noon, and the submission deadline was 24 July 2026 at 12:00 noon. The intended core contract period ran from 1 March 2027 to 28 February 2030, with an option to extend for up to two years. The estimated core value was £5 million excluding VAT (£6 million including VAT) for the maximum term; optional services could be commissioned for up to a further £3.3 million over five years. Bids were assessed on technical quality (55%), responsible procurement (15%) and commercial price (30%). The procurement was discontinued on 2 October 2026, before an award, following a significant change in government policy and funding that meant the service model and requirements needed review and redesign.

The requirement suited providers able to deliver integrated rough-sleeping services through a single organisation, combining street outreach, support in temporary accommodation and sustained casework for people with complex needs. The service called for flexibility to respond to changing local demand, new funding and evolving practice, with the capacity to add targeted services or pilot initiatives when commissioned. Relevant capabilities could include severe-weather response, support for women and people with complex immigration issues, health interventions, homelessness prevention, reconnection work and enhanced day services. The buyer also sought insight into sector innovation and national best practice. Small and medium-sized businesses and voluntary, community and social enterprises were identified as suitable suppliers. The process was discontinued before award, so this procurement did not proceed to contract award.

How relevant is this notice?

Notice Information

Notice Title

City of London Street Outreach & Support Services

Notice Description

Background The City of London Corporation has historically contracted a Street Outreach service to identify and support rough sleepers within the Square Mile. This provision has been complemented by two additional rough sleeper support services working with clients temporarily accommodated as a route from the streets and those clients with a long-term history of street homelessness and more complex needs. Since 2018, the Central Government has made specific funding available to address street homelessness across the United Kingdom and the current Outreach Service, alongside the related services, has benefited from the addition of these resources to boost its reach and effectiveness. Current Position The Corporation has co-designed a new multi-functional Street Homelessness Outreach & Support Service, taking on board the learning from previous initiatives and challenges alongside input from people with lived experience of street homelessness and service access; that will comprise three of the currently separately contracted services under one contract with a single provider. This service will meet the potential challenges of the next five years with flexibility, agility and the ability to take on new initiatives over its lifespan. This is reflected in the potential value and scope of the tender. This modular approach will also allow the Corporation to react to changing needs, demand and priorities over the lifetime of the contract Flexible Service The contract will be based on a primary service, consisting of Street Outreach, Peripatetic Support for clients placed in temporary accommodation settings and Long Term Casework for individuals with more entrenched or complex and multiple needs. The contract will also outline a number of potential additions to the service over the lifetime of the contract, enabling the service to react to change on a local, sub-regional or national level. Optional extras may include, but are not limited to: Specific premises from which to provide the service Weather / Seasonal-related responses, such as providing enhanced support during cold or hot weather, in addition to the normal service function during severe weather Providing support to specific demographics of clients, such as those identifying as women and those with complex immigration issues Health improvement interventions Providing a bespoke response to the emergence or existence of "hot spots" or rough sleeping encampments in the City of London Providing an enhanced day service for street homeless individuals Responding to potential legislative changes or strategic developments nationally in reducing rough sleeping Providing an enhanced reconnection service Research and investigation into wider national initiatives and market best practice Specific Pilot projects to aid learning and development of practice Prevention initiatives, especially those targeted at preventing a return to the streets Each optional or potential service addition will be subject to a series of activation triggers, including the availability of funding, ensuring the Corporation is able to react quickly to potential future funding opportunities; using the learning from the 5 years since the Covid Pandemic, where funding opportunities have arisen for specific interventions. The flexibility built into this procurement is made transparent and explicit within the tender documentation. This tendering exercise is being undertaken using the electronic tendering system 'City of London Corporation Sourcing & Contracts Portal' (https://cityoflondon.ukp.app.jaggaer.com/). Suppliers will need to register an interest in the system in order to participate, and registration is free. The estimated contract value given at sections 31 and 32 is for the full duration of the contract, including the maximum possible extensions. The estimated annual contract value is therefore PS1,000,000)

Lot Information

Lot 1

Options: The City of London Corporation is seeking to commission a service capable of adapting to emerging funding opportunities, as well as changes in demand and best practice, to ensure it remains responsive to need and able to develop and pilot new initiatives over the life of the contract. To support this approach, the opportunity will comprise a set of core services anticipated to be required throughout the contract period, alongside optional service elements that may be introduced and funded in response to identified opportunities and needs. This structure is intended to enable flexibility and responsiveness to evolving circumstances. The value of the core contract is up to PS1 million per annum, over a maximum term of five years (up to PS5 million in total). In addition, optional elements may be commissioned up to a total value of PS3.3 million over the same five-year period.

Renewal: 2 years optional

Planning Information

Preliminary Market Engagement (PME) The City is undertaking Preliminary Market Engagement in accordance with the provisions of Section 16 to Part 3 [Award of Public Contracts and Procedures] of the Procurement Act 2023 prior to the issuing of the Tender Notice. PME in this case is where the City, at an early stage in the development of its proposals, but prior to formulating any formal procurement opportunity, seeks input from the market as to what might be the most attractive way of packaging and scoping a future procurement opportunity. This exercise will provide an opportunity for the City to obtain insight into sector innovations and how participants might approach the delivery of the service in question. To this end, we would ask providers that do not deliver in London to consider responding to this exercise, as we are seeking to incorporate national best practice and innovation into this service. It also gives a useful early insight into the likely level of interest in a proposed project from that market. Participants must also note that a response to this notice does not guarantee an invitation to participate in this or any future procurement that the City may conduct, nor that the City will procure any such supplies and services or accept any proposals offered. Any Procurement of supplies and services by the City will be carried out strictly in accordance with the Procurement Act (PA23). The City has developed a questionnaire (attached at the end of this document) which could be found on the tender portal https://cityoflondon.ukp.app.jaggaer.com/, that they would like interested parties to complete. As stated above, the outcome of the PME exercise will inform an options appraisal with recommendations. please complete the questionnaire attached to the link below and return. https://cityoflondon.ukp.app.jaggaer.com/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055953
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093385-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
£5,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20263 weeks ago
Submission Deadline
24 Jul 2026Expired
Future Notice Date
15 Jun 2026Expired
Award Date
Not specified
Contract Period
1 Mar 2027 - 28 Feb 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Mayor and Commonalty and Citizens of the City of London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CITY OF LONDON
Postcode
EC2P 2EJ
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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