Award

Common CAD System

YORKSHIRE AMBULANCE SERVICE NHS TRUST

This public procurement record has 5 releases in its history.

Award

10 Feb 2026 at 13:43

Award

28 Jan 2026 at 14:44

AwardUpdate

17 Nov 2025 at 17:16

Award

17 Nov 2025 at 16:54

PlanningUpdate

10 Jul 2025 at 11:22

Summary of the contracting process

The Yorkshire Ambulance Service NHS Trust has awarded a contract to MIS Emergency Systems to develop a Common Computer Aided Dispatch (CAD) System. This system will integrate existing 999 and 111 CAD systems into a new, unified platform, with the potential future inclusion of the Patient Transport Services (PTS). This procurement falls within the 'services' category and is located in Yorkshire, United Kingdom. The procurement followed a direct award methodology to ensure continuity and mitigate risks associated with changing suppliers. The awarded contract is valued at approximately £4.25 million, with a contract period from 1 April 2026 to 31 March 2031, and includes options for renewal and expansion to include PTS services.

This contract presents significant opportunities for IT service providers, especially those involved in software development, systems integration, and technical support. Businesses experienced in providing interoperable solutions in emergency services sector, particularly those capable of ensuring high system reliability, data integrity, and service continuity, are well-suited to compete. The tender process highlighted the need for a company capable of extending existing platforms, thereby offering cost efficiencies and enhanced service delivery, making it ideal for providers with established expertise in the niche CAD market and understanding of NHS operational frameworks.

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Notice Title

Common CAD System

Notice Description

This contract will unify YAS's existing 999 and 111 CAD systems into a single interoperable platform, with the option to include Patient Transport Services (PTS) at a later stage. The CAD system is critical to the safe, efficient, and legally compliant operation of emergency (999), urgent (111), and non-emergency (PTS) ambulance services. At present, these service lines operate on three different CAD platforms, and to deliver on key operational, clinical, and digital transformation priorities, YAS is moving to a Common CAD strategy that enables full interoperability across its service lines. After comprehensive internal governance reviews, strategic planning sessions, and market assessments, it has been determined that MIS Emergency Systems is the only viable supplier capable of delivering this requirement within acceptable timeframes, risk thresholds, and financial parameters.

Planning Information

Market engagement relevant to this procurement commenced during the NAA Common CAD project, with an industry day held in 2021 including presentations from suppliers with the potential to deliver a single solution across the three service lines and suppliers with a specialist solution for 111 or PTS. In preparation for a YAS common CAD, invitation was sent to previously identified suppliers from the NAA CAD Project, with the potential to deliver a single solution across all service lines, to provide demos of their system in 2023. Additionally, YAS engaged contracting authorities within the UK Ambulance sector to get a better understanding of the current market conditions.

Procurement Information

Procurement Justification Continuity and Risk Mitigation Changing the supplier of both the 999 and 111 systems simultaneously would introduce unacceptable levels of risk to mission-critical services. The 999 system is already supplied and maintained by MIS, and its stability is foundational to emergency service delivery. By extending the existing MIS platform to support 111, the Trust ensures service continuity, avoids disruption, and minimises clinical, operational, and regulatory risk. System Interoperability and Technical Fit The integration of 111 onto the existing MIS 999 CAD platform creates a shared infrastructure that enables real-time data exchange, improved visibility of ambulance capacity, and streamlined deployment of surge resources. MIS's familiarity with YAS's operational environment further reduces complexity and enhances resilience. This is essential to delivering the goals of YAS for a unified CAD environment. Market Conditions and Supplier Capability The UK ambulance CAD market is highly specialised and limited to a small number of credible providers with a product for all three service lines. MIS already supports the Trust's 999 system and is better positioned to deliver interoperability across service lines without introducing additional suppliers or integration burdens. Cost of Change and Value for Money Switching to a new supplier for both 999 and 111 services would require extensive transition work, staff retraining, data migration, and revalidation of system security--all of which would result in significant cost and resource impact. By extending MIS's existing platform, YAS benefits from economies of scale, consolidated support models, and reduced technical and operational overhead. Preliminary commercial discussions with MIS confirm that pricing is competitive and consistent with other NHS ambulance CAD contracts (e.g., NIAS and Welsh Ambulance Service). Conclusion YAS's decision to directly award this contract to MIS Emergency Systems is grounded in strong operational, financial, and strategic rationale. It ensures the delivery of a resilient, unified CAD platform that supports patient care, workforce efficiency, and digital innovation while minimising risk and maintaining service continuity.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055bd3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/011903-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

48321100 - Computer-aided design (CAD) system

48517000 - IT software package

72000000 - IT services: consulting, software development, Internet and support

72260000 - Software-related services

Notice Value(s)

Tender Value
£7,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£3,539,665 £1M-£10M
Contracts Value
£3,539,665 £1M-£10M

Notice Dates

Publication Date
10 Feb 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
30 Sep 2025Expired
Award Date
14 Nov 20253 months ago
Contract Period
31 Mar 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
YORKSHIRE AMBULANCE SERVICE NHS TRUST
Contact Name
Lateef Owolabi
Contact Email
lateef.owolabi@nhs.net
Contact Phone
07484939407

Buyer Location

Locality
WAKEFIELD
Postcode
WF2 8EE
Post Town
Wakefield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
Not specified

Local Authority
Wakefield
Electoral Ward
Wakefield West
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

MIS EMERGENCY SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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