Award

ADU25144 Community Equipment Service

TORBAY COUNCIL

This public procurement record has 1 release in its history.

Award

29 Jul 2025 at 13:41

UK5 - Transparency Notice
Summary of the contracting process

Torbay Council has initiated a direct award procurement process titled "ADU25144 Community Equipment Service," aimed at maintaining essential services for adults and children within the Torbay Council boundary. The contract is based on the legal framework set out in the Procurement Act 2023. This urgent procurement decision arises due to the termination of the existing contract with the prior supplier. Millbrook Healthcare Ltd has been selected as the new supplier, with the contract award pending final signature by 7 August 2025. The service will commence on 8 August 2025 and run until 31 July 2028. Located in Torquay, Torbay Council operates as a sub-central public authority. The direct award method was chosen to ensure service continuity in the health and social work services industry category within the UKK42 region.

This tender represents an opportunity for businesses in the healthcare sector, particularly those able to deliver large-scale community equipment services. Companies with existing operations in the South West of England or experience in rapid contract mobilisation would be best positioned to compete successfully in future tenders of this nature. The award of this contract, valued at £5.7 million, signifies substantial business growth potential for Millbrook Healthcare Ltd, indicating the local council's reliance on swift and efficient service provision. As existing market dynamics show limited competition, there is a strategic opportunity for other businesses to prepare for possible future opportunities as the council plans for a subsequent competitive re-procurement process.

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Notice Information

Notice Title

ADU25144 Community Equipment Service

Notice Description

Provision of a Community Equipment Service (CES) for adults and children within the Torbay Council boundary or those on the outskirts if registered with a Torbay GP.

Procurement Information

Due to the current contract being terminated as a result of the incumbent supplier notifying us and 40 other local authorities on 23/06/2025 that unless we collectively made a substantial financial contribution they would be unable to continue to provide the service. The request made by the incumbent supplier would have been deemed a significant modification and therefore not permitted under PCR 2015, therefore we gave 3 months notice of termination and have been subsequently advised by the incumbent that they will cease delivering on 31/07/2025 two months before the end date in the notice of termination. The service needs to be maintained to support timely discharge from hospital and end of life care for individuals within their own homes. To ensure continuity of service, we entered into discussions with prospective alternative providers of which there are two main organisation in the market currently delivering these services on a large scale. Millbrook already has a base within Devon that delivers Community Equipment Services. Due to the short notice provided by the incumbent it is impossible to tender the contract within the timescales and ensure continuity of service. Therefore the Council has made the decision to direct award under Section 41 and Sections 13 and 14 of Schedule 5 of the Procurement Act 2023 to Millbrook. The new contract will be for a period of 3 years which the remaining term on the original contract and will allow the new provider to mobilise and embed the contract as they are taking on significant financial and resource risk due to the uncertainties around the incumbent providers financial position. This timeframe also allows the Council and Millbrook to focus on effective mobilisation of the contract during the first 12 months and to then give sufficient time for a re-procurement to be undertaken.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056833
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/043917-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£5,700,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Jul 20256 months ago
Contract Period
7 Aug 2025 - 31 Jul 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TORBAY COUNCIL
Contact Name
Mrs Chanelle Busby
Contact Email
chanelle.busby@torbay.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Post Town
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
Not specified
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
1
Supplier Name

MILLBROOK HEALTHCARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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