Award

Care Navigator Services (BHR)

NHS NORTH EAST LONDON INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Award

31 Jul 2025 at 15:53

UK6 - Contract Award Notice
Summary of the contracting process

The NHS North East London Integrated Care Board, located in London, has completed the procurement process for a contract titled "Care Navigator Services (BHR)" in the healthcare services industry. This contract specifically addresses outpatient care services and is situated within the regions of Barking & Dagenham, Havering, or Redbridge. The procurement method was limited in nature, focusing on sub-central government public authorities under a special light touch regime. The contract, valued at £202,500, was awarded to Age UK Redbridge, Barking, and Havering Ltd, with services planned to commence from 1st September 2025 until 31st March 2028, with potential extensions outlined until 2030.

This tender offers significant opportunities for businesses specialising in healthcare services, particularly those experienced in managing and supporting frail adults with multiple long-term conditions. The tender presents a growth avenue for organisations capable of integrating services across health, social care, and voluntary sectors. Companies like Age UK, which have established strong relationships with emergency departments and are adept at coordinating community-based health support, are exceptionally well-positioned to compete in such procurements, especially within the geographical location indicated.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Care Navigator Services (BHR)

Notice Description

The service aims to: * Support adult patients with frailty and multiple long-term conditions to self-manage, ensuring they have maximum support at home, enabling choices and access to services in the community to achieve the best possible quality of life and independence * Have strong links with Emergency Departments, frailty units and frailty SDECs across Queen's Hospital, King George Hospital and Whipps Cross Hospital sites to support safe and effective discharge particularly for *pathway 0 patients * Utilising services across health, social care and voluntary sectors to self-manage * Support patients who are registered with a GP practice in Barking & Dagenham, Havering or Redbridge

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056a9e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044926-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85112200 - Outpatient care services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£202,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Jul 20256 months ago
Contract Period
31 Aug 2025 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS NORTH EAST LONDON INTEGRATED CARE BOARD
Additional Buyers

NHS LONDON COMMERCIAL HUB

Contact Name
Not specified
Contact Email
hub.queries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E15 1DA
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

AGE UK REDBRIDGE, BARKING AND HAVERING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-056a9e-2025-07-31T16:53:38+01:00",
    "date": "2025-07-31T16:53:38+01:00",
    "ocid": "ocds-h6vhtk-056a9e",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-NHS-QMF",
            "name": "NHS North East London Integrated Care Board",
            "identifier": {
                "scheme": "GB-NHS",
                "id": "QMF"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PMLZ-8385-VMTM"
                }
            ],
            "address": {
                "streetAddress": "4th Floor - Unex Tower, 5 Station Street",
                "locality": "London",
                "postalCode": "E15 1DA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI41"
            },
            "contactPoint": {
                "email": "hub.queries@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PBWD-3998-QHRQ",
            "name": "NHS LONDON COMMERCIAL HUB",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PBWD-3998-QHRQ"
            },
            "address": {
                "streetAddress": "4th Floor - Unex Tower, 5 Station Street",
                "locality": "London",
                "postalCode": "E15 1DA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI41"
            },
            "contactPoint": {
                "email": "hub.queries@nhs.net"
            },
            "roles": [
                "procuringEntity",
                "processContactPoint"
            ],
            "roleDetails": "Procurement Services"
        },
        {
            "id": "GB-COH-04246504",
            "name": "AGE UK REDBRIDGE, BARKING AND HAVERING LTD",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04246504"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PXWZ-3138-PMWP"
                }
            ],
            "address": {
                "streetAddress": "4th Floor, 103 Cranbrook Road",
                "locality": "Ilford",
                "postalCode": "IG1 4PU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI53"
            },
            "contactPoint": {
                "email": "admin@ageukrbh.org.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.ageuk.org.uk/redbridgebarkinghavering/",
                "scale": "large",
                "vcse": true
            }
        }
    ],
    "buyer": {
        "id": "GB-NHS-QMF",
        "name": "NHS North East London Integrated Care Board"
    },
    "tender": {
        "id": "PRJ4006",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Care Navigator Services (BHR)",
        "description": "The service aims to: * Support adult patients with frailty and multiple long-term conditions to self-manage, ensuring they have maximum support at home, enabling choices and access to services in the community to achieve the best possible quality of life and independence * Have strong links with Emergency Departments, frailty units and frailty SDECs across Queen's Hospital, King George Hospital and Whipps Cross Hospital sites to support safe and effective discharge particularly for *pathway 0 patients * Utilising services across health, social care and voluntary sectors to self-manage * Support patients who are registered with a GP practice in Barking & Dagenham, Havering or Redbridge",
        "status": "complete",
        "procurementMethod": "limited",
        "procurementMethodDetails": "Below threshold - limited competition",
        "specialRegime": [
            "lightTouch"
        ],
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 1,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "date": "2025-07-30T00:00:00+01:00",
            "value": {
                "amountGross": 202500,
                "amount": 202500,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-COH-04246504",
                    "name": "AGE UK REDBRIDGE, BARKING AND HAVERING LTD"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85112200",
                            "description": "Outpatient care services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKI",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-09-01T00:00:00+01:00",
                "endDate": "2028-03-31T23:59:59+01:00",
                "maxExtentDate": "2030-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Extension issued as per contract"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "044926-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/044926-2025",
                    "datePublished": "2025-07-31T16:53:38+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-08-13T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "language": "en"
}