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Provision of a Fitness to Practise Emotional Support Line

Social Work England

This public procurement record has 3 releases in its history.

TenderCancellation

15 Jan 2026 at 10:23

UK12 - Procurement Termination Notice
Tender

29 Aug 2025 at 12:30

UK4 - Tender Notice
Planning

06 Aug 2025 at 15:29

UK3 - Planned Procurement Notice
Summary of the contracting process

Social Work England, a central government public authority located in Sheffield, is the buying organisation responsible for the procurement process concerning the provision of a "Fitness to Practise Emotional Support Line". The procurement falls under the services industry category, specifically guidance and counselling services. Originally planned to proceed through a selective, competitive flexible procedure, this tender aimed to offer emotional support to those involved in Fitness to Practise proceedings via a telephone line accessible 24/7 throughout the year. Notably, the procurement process experienced a cancellation as of 15 January 2026 due to insufficient suitable tenders received. Prior to its cancellation, the expression of interest deadline was set for 15 October 2025, with a planned contract period from 13 April 2026 to 12 April 2029.

This specific tender provided a promising avenue for companies specialising in telecommunications services, mental health support, or counselling services, eager to expand their operations within the public sector. Given the contract's requirements, businesses with robust customer service capabilities and experience in delivering continuous support lines would find this opportunity well-suited to their expertise. Furthermore, the extended contract term, with potential renewals, suggests favourable conditions for sustainable business growth. The competitive flexible procedure, involving a multi-stage evaluation based on quality and price, ensured that only highly qualified and competitive bidders would succeed, granting them substantial business engagement in the public sector. Although recently cancelled, similar future tenders could present incoming opportunities for businesses in this domain.

How relevant is this notice?

Notice Information

Notice Title

Provision of a Fitness to Practise Emotional Support Line

Notice Description

Social Work England is looking to Contract with an external Service Bidder who can support us to deliver against our objectives and achieve our ambitions by delivering an emotional support telephone line to those affected by Fitness to Practise proceedings. We require an emotional support telephone line for social workers, witnesses and complainants (those that raise Fitness to Practise concerns) and those affected by the Fitness to Practise process, that they can access by phone, and other methods, such as email or live chat/web chat 24 hours a day, 365 days a year. While the service will be open to all involved in Fitness to Practise and their family members, and some may need to use the service once or regularly, the provider will ensure that usage is appropriate and managed in a way that ensures callers don't develop a dependency upon the service and contact ends at an appropriate stage (for example 3 months after the Fitness to Practise matter has concluded).

Lot Information

Lot 1

Renewal: This contract allows for two extensions of one year each. This contract is considered a 3+1+1 contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0582ad
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003367-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

85312310 - Guidance services

Notice Value(s)

Tender Value
£333,333 £100K-£500K
Lots Value
£333,333 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jan 20267 months ago
Submission Deadline
3 Oct 2025Expired
Future Notice Date
1 Oct 2025Expired
Award Date
Not specified
Contract Period
13 Apr 2026 - 12 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Social Work England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S3 8JY
Postcode Area
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE3 South Yorkshire
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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