PRO004931-Services-Contract-Contact Centre Resources

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            "contactPoint": {
                "email": "JoelW@WeLoveToKnow.com"
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                "region": "UKM76"
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            "contactPoint": {
                "email": "simon.coulbeck@concentrix.com"
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        "title": "PRO004931-Services-Contract-Contact Centre Resources",
        "description": "The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with increased capacity during peak billing periods. The objective is to appoint a specialist vendor capable of delivering high-quality, scalable, billing-related customer services across voice and, potentially, digital channels. The agreement includes a comprehensive service proposal, covering: * Staffing and training model * Technology stack (IT and telephony setup) * Governance and reporting structure * Quality assurance approach * Supplier readiness for mobilisation ahead of January billing peak",
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                        "description": "Telephone-answering services"
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                        "countryName": "United Kingdom"
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                    "id": "GB-COH-SC146564",
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