Award

Children's Services Independent Complaint Investigations

BOURNEMOUTH, CHRISTCHURCH AND POOLE COUNCIL

This public procurement record has 1 release in its history.

Award

19 Aug 2025 at 13:50

Summary of the contracting process

The Bournemouth, Christchurch and Poole Council has completed a procurement process for "Children's Services Independent Complaint Investigations," classified under the health and social work services industry category. The procurement aimed at securing an array of service providers to handle a high volume of complaints investigations consistently, given the unpredictability of requests. The procurement, finalized by 19 August 2025, involved a direct procurement method operating below the competition threshold in a light-touch regime. The contract, valued at £90,000, covers services to be delivered within the UKK24 region from 1 April 2025 to 31 March 2026.

This contract provides growth opportunities, particularly for businesses in the health and social care sector. Companies possessing capabilities in providing investigatory services, whether large or small to medium-sized enterprises, would be well-suited to tender in such procurement processes. By partnering with public authorities like BCP Council, businesses can leverage their specialized skills to handle demand in essential service sectors and create broader socio-economic benefits. The procurement also suggests potential future invitations for similar tenders, given the dynamic nature of these service requirements.

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Notice Title

Children's Services Independent Complaint Investigations

Notice Description

BCP require several companies / individuals to do this work due to the volume of work and unpredictable nature of requests. BCP need to have a number of investigators available at any given time to cope with demand and statutory timescales for the work to be completed.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058aa0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/049874-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£90,000 Under £100K

Notice Dates

Publication Date
19 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
BOURNEMOUTH, CHRISTCHURCH AND POOLE COUNCIL
Contact Name
Not specified
Contact Email
procurement@bcpcouncil.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BOURNEMOUTH
Postcode
BH2 6DY
Post Town
Bournemouth
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK63 Bournemouth, Christchurch and Poole
Delivery Location
Not specified

Local Authority
Bournemouth, Christchurch and Poole
Electoral Ward
Bournemouth Central
Westminster Constituency
Bournemouth West

Supplier Information

Number of Suppliers
7
Supplier Names

ARTA GAP

AVOCET SERVICES

BLOOM SOCIAL CARE

MAKING EXPERIENCES COUNT

NKM REVIEWS

PERSONAL ASSISTANT

ROAD CASTLE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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