ICT Managed Services

{
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    "id": "ocds-h6vhtk-058c0c-2026-03-13T10:52:37Z",
    "date": "2026-03-13T10:52:37Z",
    "ocid": "ocds-h6vhtk-058c0c",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PXJX-9843-DLGM",
            "name": "Canterbury City Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PXJX-9843-DLGM"
            },
            "address": {
                "streetAddress": "14 Rose Lane",
                "locality": "Canterbury",
                "postalCode": "CT12UR",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ44"
            },
            "contactPoint": {
                "email": "procurement@canterbury.gov.uk"
            },
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            "details": {
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                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-03297540",
            "name": "AKITA SYSTEMS LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "03297540"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PDJP-9373-XGRM"
                }
            ],
            "address": {
                "streetAddress": "Unit 15 Nepicar Park",
                "locality": "Wrotham",
                "postalCode": "TN15 7AF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ46"
            },
            "contactPoint": {
                "email": "info@akita.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://www.akita.co.uk/",
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PXJX-9843-DLGM",
        "name": "Canterbury City Council"
    },
    "tender": {
        "id": "2025/S 000-072312",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "ICT Managed Services",
        "description": "Canterbury City Council on behalf of Canterbury Environment Company (\"CEC\") wishes to select and appoint a suitable supplier for the provision of ICT Managed Services.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKJ4",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 220200,
            "amount": 183500,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "submissionMethodDetails": "Full details and requirements are included within the Invitation to Tender Documentation. Important Notice: Suppliers should in the first instance register themselves on the Kent Business Portal by following registration instructions. After registering suppliers are asked to express their interest in this opportunity, after which suppliers will be able to access and download all the required documents attached to this notice. Please ensure you download all documents and complete according to instructions contained. Attachments: Instructions to Suppliers: Expressions of interest will only be accepted via the Kent Business Portal (www.kentbusinessportal.org.uk). Note that in order to successfully submit your interest you will first need to register for an account on the portal. After registration is complete and you've received your login details you should return to the advert for the opportunity and express your interest. You will then receive an email giving you a link to the documentation provided and be able to access the tender documents. The tender documents are required to be completed and submitted electronically via the Kent Business Portal by no later than 12:00 on 18 September 2025 Questions and Communication: Please direct all questions and communication through the Kent Business Portal via the message facility (once registered).",
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            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-09-18T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-09-10T23:59:59+01:00"
        },
        "awardPeriod": {
            "endDate": "2025-09-22T23:59:59+01:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "value": {
                    "amountGross": 220200,
                    "amount": 183500,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "weightingDescription": "CEC will award the Contract on the basis of the most advantageous tender (MAT). It will be seeking to ensure the best financial performance and value for money from the Services whilst, at the same time, improving or maintaining the standard of the Services. The overall assessment ratio is 60 % quality and 40% cost.",
                    "criteria": [
                        {
                            "type": "cost",
                            "name": "Cost",
                            "description": "Please see ITT Instruction document"
                        },
                        {
                            "type": "quality",
                            "name": "Quality",
                            "description": "Please see ITT Instruction document"
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "See ITT document"
                        },
                        {
                            "type": "technical",
                            "description": "See ITT document"
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2025-11-01T00:00:00Z",
                    "endDate": "2028-10-31T23:59:59Z",
                    "maxExtentDate": "2029-01-31T23:59:59Z"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The Contract is anticipated to early November 2025 and will continue for a period of 3 years, (unless terminated early in accordance with the terms and conditions of the Contract) and may be extended up to 31 January 2029, subject to the satisfactory performance of the Services and at CEC's entire discretion. Any such extension shall be on the same terms and conditions of this Contract and shall be subject to mutual agreement in writing."
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "050498-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
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                "datePublished": "2025-08-21T12:17:25+01:00",
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        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2028-09-01T23:59:59+01:00"
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    "language": "en",
    "bids": {
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                "id": "1",
                "measure": "bids",
                "value": 26,
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                "id": "2",
                "measure": "finalStageBids",
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                "measure": "smeFinalStageBids",
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                "relatedLot": "1"
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    "awards": [
        {
            "id": "1",
            "title": "ICT Managed Services",
            "status": "active",
            "date": "2025-10-16T00:00:00+01:00",
            "value": {
                "amountGross": 196263.39,
                "amount": 163552.83,
                "currency": "GBP"
            },
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                {
                    "id": "GB-COH-03297540",
                    "name": "AKITA SYSTEMS LIMITED"
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                            "description": "IT services: consulting, software development, Internet and support"
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                            "countryName": "United Kingdom"
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                            "country": "GB",
                            "countryName": "United Kingdom"
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            "standstillPeriod": {
                "endDate": "2025-11-19T23:59:59+00:00"
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                "startDate": "2025-12-01T00:00:00Z",
                "endDate": "2028-11-30T23:59:59Z",
                "maxExtentDate": "2029-01-31T23:59:59Z"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Subject to the satisfactory performance of the Services and at CEC's entire discretion. Any such extension shall be on the same terms and conditions of this Contract and shall be subject to mutual agreement in writing."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "072312-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
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                    "datePublished": "2025-11-10T11:16:54Z",
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            "assessmentSummariesDateSent": "2025-10-16T00:00:00+01:00",
            "milestones": [
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                    "type": "futureSignatureDate",
                    "dueDate": "2025-11-24T23:59:59Z",
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                "description": "Subject to the satisfactory performance of the Services and at CEC's entire discretion. Any such extension shall be on the same terms and conditions of this Contract and shall be subject to mutual agreement in writing"
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            "aboveThreshold": true,
            "dateSigned": "2026-01-08T00:00:00Z",
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "KPI-1",
                    "description": "Number of P1 incidents responded to outside of target time (cumulative for the duration of the contract)"
                },
                {
                    "id": "2",
                    "title": "KPI-2",
                    "description": "Number of P1 incidents responded to outside of target time (12 months rolling average)"
                },
                {
                    "id": "3",
                    "title": "KPI-3",
                    "description": "Number of P2 and P3 incidents responded to outside of target time (cumulative for the duration of the contract)"
                },
                {
                    "id": "4",
                    "title": "KPI-4",
                    "description": "Number of P2 and P3 incidents responded to outside of target time (12 months rolling average)"
                },
                {
                    "id": "5",
                    "title": "KPI-5",
                    "description": "Number of P3-P5 incidents responded to outside of target time (cumulative for the duration of the contract)"
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                {
                    "id": "6",
                    "title": "KPI-6",
                    "description": "Number of P3-P5 incidents responded to outside of target time (12 months rolling average)"
                },
                {
                    "id": "7",
                    "title": "KPI-7",
                    "description": "Percentage of customer feedback responses which are satisfied"
                }
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                    "id": "022809-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
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