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NENC057 LGBTQ+ Mental Health Support Service Sunderland and South Tyneside Invitation to Tender NHS North East North Cumbria Integrated Care Board

NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD

This public procurement record has 4 releases in its history.

Award

06 Jan 2026 at 10:35

UK7 - Contract Details Notice
Award

19 Dec 2025 at 09:05

UK6 - Contract Award Notice
Tender

10 Oct 2025 at 09:17

UK4 - Tender Notice
Planning

29 Aug 2025 at 12:42

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The NHS North East and North Cumbria Integrated Care Board, acting as the contracting authority, has awarded a contract for the NENC057 LGBTQ+ Mental Health Support Service in Sunderland and South Tyneside. This procurement, conducted under an open competition, focused on providing guidance and counselling services and concluded with the contract awarded to Crystal Pathways Ltd, an SME based in London. The contract, which has an estimated value of GBP 592,000, will commence on April 1, 2026, for a three-year term with an option to extend for an additional two years based on performance. All procurement processes leading to the award, including the tender stage, have been completed as of January 6, 2026.

This contract presents significant business growth opportunities primarily for SMEs specialising in mental health services, particularly those experienced in offering support for LGBTQ+ communities. The service aims to deliver counselling and therapy, thereby improving the well-being of young people in the Sunderland and South Tyneside areas. The procurement was open for competitive tendering, allowing companies with expertise in mental health and counselling to showcase their capabilities in enhancing social value and addressing health inequalities, thus offering a profitable and impactful project aligned with social priorities.

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Notice Information

Notice Title

NENC057 LGBTQ+ Mental Health Support Service Sunderland and South Tyneside Invitation to Tender NHS North East North Cumbria Integrated Care Board

Notice Description

NHS North East and North Cumbria Integrated Care Board (the Contracting Authority), have undertaken a procurement to commission LGBTQ+ Mental Health Support Service Sunderland and South Tyneside under NHS Standard Contract 25/26 within the Sunderland and South Tyneside areas. The contract term is for an initial period of 3 years commencing on 01 April 2026, with an option to extend for a further 2 years at the discretion of the Contracting Authority and subject to satisfactory contractual and financial performance. The closing date for submission of tenders was by 12 noon 31 October 2025. This tender opportunity has now closed The publication of this notice marks the conclusion of an adopted Voluntary Standstill Period beginning 22 December 2025 and ending midnight 05 January 2026. This UK7 Contract Details Notice is being published following the completion of the voluntary standstill period and contract award.

Lot Information

Lot 1

Renewal: with an option to extend for a further 2 years at the discretion of the Contracting Authority and subject to satisfactory contractual and financial performance.

Planning Information

NENC057- LGBTQ+ Mental Health Support Service - Sunderland and South Tyneside - Request for Information - NHS North East and North Cumbria Integrated Care Board NHS North East and North Cumbria Integrated Care Board (the Contracting Authority), are conducting a Request for Information (RFI) exercise in order to gain a better understanding of the capacity and appetite of the market to deliver LGBTQ+ Mental Health Support Service - Sunderland and South Tyneside for young people within the South Tyneside and Sunderland areas of the ICB footprint. It is anticipated that TUPE may apply to the South Tyneside current service elements. This is a Procurement Act 2023 intended approach notice. The awarding of this contract is subject to the Procurement Act 2023 and the Procurement Regulations 2024. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this service. It is important to note that this PIN/RFI is not a call for competition and as such potential providers will need to express an interest in any future tender opportunity once a contract notice is published on Find and Tender on the Central Digital Platform ( CDP). It should be noted that this PIN/RFI invites individuals and organisations to express an interest in this RFI exercise only, and it is NOT part of any pre-qualification or selection process. This PIN/RFI is intended as an awareness, communication, and information gathering exercise. An expression of interest is no indication of a commitment to participate in the RFI process nor does it infer any preferential or special status on those individuals and organisations who express an interest. To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the e-tender portal: https://health-family.force.com/s/Welcome. Please note that the deadline for RFI responses is 12 noon on Friday 12 September 2025. Please note that all communications and RFI submissions will be conducted via the Atamis e-tender portal only. It is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. Should bidders have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Phone number 02922 809277 and by email at support-health@atamis.co.uk The helpdesk is open Monday - Friday between 9am - 5.30pm RFI documentation will be available on the e-tendering site from 29 August 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059062
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000556-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
£600,000 £500K-£1M
Awards Value
£592,000 £500K-£1M
Contracts Value
£592,000 £500K-£1M

Notice Dates

Publication Date
6 Jan 20267 months ago
Submission Deadline
31 Oct 2025Expired
Future Notice Date
12 Sep 2025Expired
Award Date
12 Dec 20258 months ago
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUNDERLAND
Postcode
SR5 3XB
Postcode Area
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
TLC North East (England)
Local Authority
Sunderland
Electoral Ward
Castle
Westminster Constituency
Washington and Gateshead South

Supplier Information

Number of Suppliers
1
Supplier Name

CRYSTAL PATHWAYS LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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