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HWE Non-Emergency Patient Transport Service - EEAST

NHS Hertfordshire and West Essex Integrated Care Board

This public procurement record has 2 releases in its history.

TenderUpdate

25 Sep 2025 at 10:06

Tender Notice
Award

12 Sep 2025 at 09:36

Award Notice
Summary of the contracting process

The NHS Hertfordshire and West Essex Integrated Care Board has awarded a contract titled "HWE Non-Emergency Patient Transport Service - EEAST" focused on the provision of non-emergency patient transport services within the health services industry. This tender process falls under the Provider Selection Regime (PSR), utilising the direct award process C, without the need for the Public Contracts Regulations 2015. The contract has been awarded to the current provider with the intention to start on 1st October 2025, covering a period of one year with the option to extend up to 18 months. The contract value for 2025/26 is up to £13,024,800, with the extension bringing the maximum to £32,562,000. Located in the UKH23 region, the procurement is essential for safely transporting patients to healthcare facilities, while maintaining comfort and dignity, with the contract award being finalised on 25th September 2025 following approval by relevant committees.

This tender presents opportunities for businesses, particularly those with expertise in healthcare transport services, to engage with a stable market and expand services within the regional healthcare sector. Companies with experience in providing logistical healthcare solutions, especially those equipped to handle sensitive and safe patient transport with trained staff, are highly suitable to compete in this procurement. The lack of material changes to the existing contract implies consistency in service delivery, allowing businesses to consolidate their market position while accommodating possible extensions. The direct award approach affirms that businesses focused on maintaining quality service standards are valued, and continuing partnership with the NHS Hertfordshire and West Essex Integrated Care Board can foster potential growth and development in the healthcare logistics field.

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Notice Information

Notice Title

HWE Non-Emergency Patient Transport Service - EEAST

Notice Description

ransportation due to their medical condition and whose condition is not considered an 'emergency'. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition.<br/>To confirm as per the PSR direct award process C, the existing provider is satisfying the existing contract, delivering a good service, meeting all KPIs, with no quality concerns and good outcomes and has very good feedback from patients and are likely to satisfy the new contract, and the proposed contracting arrangements are not changing from the existing contract.

Lot Information

Lot 1

Non-emergency patient transport service (NEPTS) comprises the movement of patients who require transportation due to their medical condition and whose condition is not considered an 'emergency'. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition.
Where the Eligibility Criteria are met, the PTS is responsible for safely and effectively transporting eligible patients to, from and between NHS-funded healthcare facilities in a timely manner in support of their health care. The service is also responsible for providing relevant care and support including escorting frail and vulnerable patients to and from the location at which their care is delivered, such as a specific ward or department within a hospital site and helping them with booking in where this is indicated or requested.
There is no material changes to the new contract. The current contract has got two separate service specifications for Hertfordshire and West Essex place based.

Based on the total NEPTS activity 70% is healthcare related and the rest is non healthcare element.

Options: Potential for a 18 months extension following the end of the one year contract

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 24/09/2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059913
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/059524-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£26,049,600 £10M-£100M

Notice Dates

Publication Date
25 Sep 202511 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Sep 202511 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Hertfordshire and West Essex Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MARLOWES, HEMEL HEMPSTEAD
Postcode
HP1 1DN
Postcode Area
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
TLH23 Hertfordshire CC
Local Authority
Dacorum
Electoral Ward
Hemel Hempstead Town
Westminster Constituency
Hemel Hempstead

Supplier Information

Number of Suppliers
1
Supplier Name

East of England Ambulance Service NHS Trust

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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