Provision of Debt Collection Services

{
    "tag": [
        "compiled"
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    "id": "ocds-h6vhtk-0599e4-2025-09-29T15:31:57+01:00",
    "date": "2025-09-29T15:31:57+01:00",
    "ocid": "ocds-h6vhtk-0599e4",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PWGC-6513-PQLZ",
            "name": "Home Office",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PWGC-6513-PQLZ"
            },
            "address": {
                "streetAddress": "2 Marsham Street",
                "locality": "London",
                "postalCode": "SW1P 4DF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "name": "Asylum Support Procurement Team",
                "email": "asylumsupportprocurementteam@homeoffice.gov.uk"
            },
            "roles": [
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            "details": {
                "url": "https://www.gov.uk/government/organisations/home-office",
                "classifications": [
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                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthorityCentralGovernment",
                        "description": "Public authority - central government"
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    "buyer": {
        "id": "GB-PPON-PWGC-6513-PQLZ",
        "name": "Home Office"
    },
    "tender": {
        "id": "project_18803",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Provision of Debt Collection Services",
        "description": "The previous notice (UK3 PPN) is available at: https://www.find-tender.service.gov.uk/Notice/042850-2025? Description: The Home Office is seeking a commercial partner for the provision of debt collection services. Debt owed to the Home Office arises from a range of sources, including fines and penalties, charges, and staff overpayments. Debtors include both individuals and organisations, predominantly located in the UK, with some based overseas. The requirement covers end-to-end debt recovery services, including management of court recovery procedures on behalf of the Home Office and the provision of other debt recovery services to facilitate recovery of all forms of debt and reduce debtor payment times. Additional Information: Suppliers who have already signed an NDA and participated in the procurement process to date will be invited directly to the tender event on the Home Office Jaggaer eSourcing portal. Suppliers who wish to participate from the publication of this notice onwards must first register on the Home Office Jaggaer eSourcing portal: https://homeoffice.app.jaggaer.com. Once registered, suppliers should email asylumsupportprocurementteam@homeoffice.gov.uk with the subject line Project_18803 Debt Collection Service and provide the following details: * Organisation name * Contact name * Email address * Telephone number Instructions for signing the NDA and accessing the tender documentation will then be provided. Please note that NDAs will continue to be accepted for participation in this tender up to two weeks before the tender submission deadline. All aspects of this procurement, including access to documents, clarifications, and tender submissions, will be managed exclusively through the Home Office Jaggaer eSourcing portal.",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79940000",
                        "description": "Collection agency services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75242000",
                        "description": "Public law and order services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66000000",
                        "description": "Financial and insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79100000",
                        "description": "Legal services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "98000000",
                        "description": "Other community, social and personal services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75231240",
                        "description": "Probation services"
                    }
                ],
                "deliveryAddresses": [
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                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79940000",
                        "description": "Collection agency services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75242000",
                        "description": "Public law and order services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66000000",
                        "description": "Financial and insurance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79100000",
                        "description": "Legal services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "98000000",
                        "description": "Other community, social and personal services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75231240",
                        "description": "Probation services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "2"
            }
        ],
        "value": {
            "amountGross": 2400000,
            "amount": 2000000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Below threshold - open competition",
        "mainProcurementCategory": "services",
        "specialRegime": [
            "concession"
        ],
        "aboveThreshold": false,
        "submissionMethodDetails": "All submissions and clarifications must be made via the Home Office Jaggaer eSourcing portal. Suppliers must register on the portal to access documents and submit a response: https://homeoffice.app.jaggaer.com .",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed"
        },
        "tenderPeriod": {
            "endDate": "2025-10-31T16:00:00+00:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-10-17T16:00:00+01:00"
        },
        "lots": [
            {
                "id": "1",
                "title": "Initial Collection",
                "description": "This lot covers early-stage debt recovery activity, including debtor contact by telephone, email, and letter; negotiation of payment plans; and non-legal efforts to recover outstanding debt owed to the Home Office.",
                "status": "active",
                "value": {
                    "amountGross": 1200000,
                    "amount": 1000000,
                    "currency": "GBP"
                },
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                    "criteria": [
                        {
                            "description": "Conditions of participation will be applied using relevant questions from the Procurement Specific Questionnaire (PSQ). Full details will be set out in the procurement documents. Guidance on the PSQ can be found here: https://www.procurementpathway.civilservice.gov.uk/documents/template/pa-2023-procurement-specific-questionnaire"
                        }
                    ]
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                    "endDate": "2029-05-20T23:59:59+01:00",
                    "maxExtentDate": "2030-05-19T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The contract will include an implementation and mobilisation period, with services expected to commence by the end of April 2026. A single optional 1-year extension is available, which may be exercised to ensure continuity of service during reprocurement or in response to operational or policy changes."
                },
                "awardCriteria": {
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                }
            },
            {
                "id": "2",
                "title": "Litigation and Enforcement",
                "description": "This lot covers litigation, legal escalation and enforcement services, including issuing proceedings, obtaining court judgments, and taking enforcement action to recover debts on behalf of the Home Office.",
                "status": "active",
                "value": {
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                    "amount": 1000000,
                    "currency": "GBP"
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                    "criteria": [
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                            "description": "Conditions of participation will be applied using relevant questions from the Procurement Specific Questionnaire (PSQ). Full details will be set out in the procurement documents. Guidance on the PSQ can be found here: https://www.procurementpathway.civilservice.gov.uk/documents/template/pa-2023-procurement-specific-questionnaire"
                        }
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                },
                "awardCriteria": {
                    "description": "The contract will be awarded using an absolute methodology (Weighted Value for Money Index, WVFMI). Quality represents 60% of the weighting, of which Social Value makes up 10%, and Price represents 40%. Quality and Price are assessed together through the WVFMI formula to determine the final score. A detailed explanation and calculations are provided in the tender documents."
                }
            }
        ],
        "documents": [
            {
                "id": "056413-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/056413-2025",
                "datePublished": "2025-09-15T09:09:39+01:00",
                "format": "text/html"
            },
            {
                "id": "060591-2025",
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                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
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                "datePublished": "2025-09-29T15:31:57+01:00",
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        ],
        "amendments": [
            {
                "id": "060591-2025",
                "description": "Update to the estimated procurement timeline"
            }
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    },
    "language": "en"
}