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WCC Housing Needs Integrated Singles and Outreach Services

Westminster City Council

This public procurement record has 4 releases in its history.

Award

12 Aug 2026 at 19:52

UK7 - Contract Details Notice
Award

17 Feb 2026 at 11:54

UK6 - Contract Award Notice
Tender

10 Nov 2025 at 11:10

UK4 - Tender Notice
Planning

17 Sep 2025 at 11:37

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Westminster City Council commissioned integrated singles and outreach services to support people experiencing homelessness or rough sleeping, prevent homelessness, promote recovery and coordinate housing and support. The requirement covered three service areas across Westminster and London: an Assertive Outreach Service for people facing long-term homelessness and multiple challenges; a First Contact Team providing rapid, trauma-informed early intervention for people moving into or out of rough sleeping or at risk of it; and a Hub Support Team acting as a central coordination point for statutory services, housing and accommodation options. The Hub also provides a single front door, triages needs, coordinates multi-agency planning and operates from a building with workspace for 20 Council staff, support providers, walk-in access and confidential meeting facilities. This is a housing, social and health support services requirement.

The procurement is complete and contracts have been awarded. St Mungo Community Housing Association was awarded Lots 1 and 2 on 29 January 2026 for £13,777,297 excluding VAT (£16,532,756.40 including VAT). Passage 2000 was awarded Lot 3 on the same date for £6,999,993.11 excluding VAT (£8,399,991.73 including VAT). The contracts allow extensions of up to four years, with periods ending on 31 March 2029 or, if extended, 31 March 2033. The Lots 1 and 2 contract was signed on 10 August 2026 and has a published contract value of £17,265,202.92 excluding VAT (£20,718,243.50 including VAT), including additional capacity. The Lot 3 contract was signed on 14 April 2026 and is valued at £8,652,681.95 excluding VAT (£10,383,218.34 including VAT), including additional capacity. The open procedure used electronic submissions, and bids were assessed 60% on quality and 40% on price. Suppliers could tender for all three Lots.

This award demonstrates sustained demand from Westminster City Council for specialist homelessness and rough-sleeping services delivered through integrated, outcomes-focused models. A credible future competitor would need experience supporting people with complex and long-term homelessness, building trusted relationships, assertive engagement, recovery planning and early intervention. The First Contact requirement indicates the importance of rapid, trauma-informed responses, while the Hub model requires strong housing knowledge, triage, referral and multi-agency coordination across statutory and commissioned services. Providers should be able to operate accessible services, manage walk-in and confidential support, and provide suitable premises with workspace for Council staff and partner teams. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. Experience combining frontline delivery with coordinated planning would be particularly relevant.

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Notice Information

Notice Title

WCC Housing Needs Integrated Singles and Outreach Services

Notice Description

WCC Housing Needs Integrated Singles and Outreach Services The Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council's Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach. The Integrated Singles and Outreach Services will be procured in three (3) Lots: Lot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning. Lot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity. Lot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority's services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in's and confidential meetings The estimated commencement date of this contract is 01/03/2026. The estimated service commencement date is 01/04/2026. The initial term of the contract is 3 years. The Contract may, at the Authority's discretion, be extended for a further period of up to an aggregate of four (4) years, with a total contract period of seven years (calculated from the Service Commencement Date), expiring no later than 31 March 2033. During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with the Contract. Detailed tender opportunity can be found in the Invitation to tender and specification viewed via https://wcc.ukp.app.jaggaer.com/go/99444972019BFAD3ECBC

Lot Information

Assertive Outreach Service

Renewal: 4 years at the Councils discretion.

First Contact Team

Renewal: 4 years at the Councils discretion.

Hub Support Team

Renewal: 4 years at the Councils discretion.

Planning Information

The date of the market engagement event will be Monday 29th September 2025 at 13:00-15:00, this will be an in-person event held at Westminster City Council, 64 Victoria Street, London, SW1E 6QP. Please arrive at reception 15 minutes before the meeting start time. The event will explore the commissioning of Integrated Singles and Outreach Services and is primarily aimed at existing and potential suppliers of these services. It will also explore the timescales for procurement, the implementation of the recently adapted Responsible Procurement policy and its impact on tenders. We can also hold meetings with providers following the market engagement, please let us know if you would like a meeting arranged by contacting the email address below. To request your attendance please register by emailing sedwards@westminster.gov.uk - by close of business 26/09/2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059c10
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076988-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

85 - Health and social work services

CPV Codes

70333000 - Housing services

85000000 - Health and social work services

85320000 - Social services

Notice Value(s)

Tender Value
£26,250,043 £10M-£100M
Lots Value
£26,250,043 £10M-£100M
Awards Value
£20,777,290 £10M-£100M
Contracts Value
£25,917,883 £10M-£100M

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
8 Dec 2025Expired
Future Notice Date
14 Oct 2025Expired
Award Date
29 Jan 20267 months ago
Contract Period
14 Apr 2026 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Westminster City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
4
Supplier Names

PASSAGE 2000

Passage 2000 (The Passage)

ST MUNGO COMMUNITY HOUSING ASSOCIATION

St Mungo Community Housing Association (“St Mungo’s”)

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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