Award

WCC Housing Needs Integrated Singles and Outreach Services

WESTMINSTER CITY COUNCIL

This public procurement record has 3 releases in its history.

Award

17 Feb 2026 at 11:54

Tender

10 Nov 2025 at 11:10

Planning

17 Sep 2025 at 10:37

Summary of the contracting process

The procurement process, initiated by Westminster City Council, is aimed at acquiring Integrated Singles and Outreach Services, in alignment with their Homelessness and Rough Sleeping Strategy 2024. The services will be divided into three lots: Assertive Outreach Services, First Contact Team, and Hub Support Team, to address the challenges faced by individuals experiencing homelessness in London. The process involves an open procedure under the Light Touch Regime, with the contract set to commence on 1st April 2026, for an initial period of three years, with potential extensions totaling seven years. The procurement is currently completed, following key dates, including the award notice published on 17th February 2026 and a standstill period concluding on 27th February 2026.

This procurement presents significant opportunities for businesses within the social and housing services sector, especially for large organisations and small to medium enterprises (SMEs) with a background in delivering support to vulnerable groups. Potential suppliers include those with expertise in innovative, person-centred solutions that can dynamically adapt to evolving service needs. Voluntary, community, and social enterprises (VCSEs) are encouraged to participate, particularly those with strategies for engaging and assisting individuals experiencing long-term homelessness. As the services align with broader social service goals, businesses that can coordinate multi-agency planning and deliver trauma-informed support are particularly well-suited to bid for these contracts. Additionally, the flexible contract structure allows for scalability and adaptation over time, fostering continued business growth and collaboration with Westminster City Council.

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Notice Title

WCC Housing Needs Integrated Singles and Outreach Services

Notice Description

WCC Housing Needs Integrated Singles and Outreach Services The Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council's Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach. The Integrated Singles and Outreach Services will be procured in three (3) Lots: Lot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning. Lot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity. Lot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority's services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in's and confidential meetings The estimated commencement date of this contract is 01/03/2026. The estimated service commencement date is 01/04/2026. The initial term of the contract is 3 years. The Contract may, at the Authority's discretion, be extended for a further period of up to an aggregate of four (4) years, with a total contract period of seven years (calculated from the Service Commencement Date), expiring no later than 31 March 2033. During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with the Contract. Detailed tender opportunity can be found in the Invitation to tender and specification viewed via https://wcc.ukp.app.jaggaer.com/go/99444972019BFAD3ECBC

Lot Information

Assertive Outreach Service

Assertive Outreach Service to build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning.

Renewal: 4 years at the Councils discretion.

First Contact Team

The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity.

Renewal: 4 years at the Councils discretion.

Hub Support Team

The Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority's services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in's and confidential meetings.

Renewal: 4 years at the Councils discretion.

Planning Information

The date of the market engagement event will be Monday 29th September 2025 at 13:00-15:00, this will be an in-person event held at Westminster City Council, 64 Victoria Street, London, SW1E 6QP. Please arrive at reception 15 minutes before the meeting start time. The event will explore the commissioning of Integrated Singles and Outreach Services and is primarily aimed at existing and potential suppliers of these services. It will also explore the timescales for procurement, the implementation of the recently adapted Responsible Procurement policy and its impact on tenders. We can also hold meetings with providers following the market engagement, please let us know if you would like a meeting arranged by contacting the email address below. To request your attendance please register by emailing sedwards@westminster.gov.uk - by close of business 26/09/2025.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059c10
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014235-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

85 - Health and social work services


CPV Codes

70333000 - Housing services

85000000 - Health and social work services

85320000 - Social services

Notice Value(s)

Tender Value
£26,250,043 £10M-£100M
Lots Value
£26,250,043 £10M-£100M
Awards Value
£20,777,290 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20265 days ago
Submission Deadline
8 Dec 2025Expired
Future Notice Date
14 Oct 2025Expired
Award Date
29 Jan 20263 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WESTMINSTER CITY COUNCIL
Contact Name
Sonya Edwards
Contact Email
procurementteammailbox@westminster.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
2
Supplier Names

PASSAGE 2000 (THE PASSAGE

ST MUNGO COMMUNITY HOUSING ASSOCIATION (“ST MUNGO’S

Open Contracting Data Standard (OCDS)

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                "id": "8",
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    ]
}