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WCC Housing Needs Integrated Singles and Outreach Services

Westminster City Council

This public procurement record has 5 releases in its history.

AwardUpdate

09 Oct 2026 at 14:56

UK7 - Contract Details Notice
Award

12 Aug 2026 at 19:52

UK7 - Contract Details Notice
Award

17 Feb 2026 at 11:54

UK6 - Contract Award Notice
Tender

10 Nov 2025 at 11:10

UK4 - Tender Notice
Planning

17 Sep 2025 at 11:37

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Westminster City Council commissioned integrated homelessness and rough-sleeping services in three areas: assertive outreach for people experiencing long-term homelessness and complex challenges; a first-contact team providing rapid, trauma-informed support to people moving into or out of rough sleeping, or at risk of it; and a hub support team acting as a central point for referrals, accommodation options, needs assessment and coordinated support. The hub is also to provide working space for 20 council staff and commissioned support staff, with capacity for walk-ins and confidential meetings. The services support the Council’s homelessness and rough-sleeping strategy, with a focus on prevention, recovery and coordinated help. This is housing and social support work, including social services (CPV 85320000).

The procurement is complete and contracts have been signed. St Mungo Community Housing Association was awarded the combined assertive outreach and first-contact services contract, valued at £17,265,202.92 excluding VAT. The Connection at St Martin in the Fields also bid for the outreach lot. The Passage was awarded the hub support contract, valued at £8,652,681.95 excluding VAT. Both contracts run from service commencement on 1 April 2026 to 31 March 2029, with extensions at the Council’s discretion for up to four additional years, to 31 March 2033. They were signed on 10 August 2026 and 14 April 2026 respectively. The Council used an open procedure. For each lot, evaluation weighted quality at 60% and price at 40%; economic and technical selection criteria applied. Providers could tender for all three lots.

For suppliers considering similar work for Westminster City Council, this award shows demand for specialist homelessness services delivered across outreach, rapid early intervention and coordinated hub support. Credible providers need experience engaging people facing entrenched homelessness and complex needs, delivering trauma-informed responses, and planning recovery while helping prevent rough sleeping. The work also calls for strong referral, triage and multi-agency coordination, including links between housing and statutory services. Hub operators need premises and the operational capacity to accommodate council and commissioned staff, walk-in service users and confidential meetings. The Council selected on quality as well as price, so demonstrable service design, outcomes-focused delivery and the ability to meet technical requirements are important alongside a competitive commercial offer. The procurement allowed SMEs and voluntary, community and social enterprises to participate.»} do not include extra char? JSON valid issue final quote paragraph ends weird » included quote? It shows `participate.»}` extraneous curly quote inside string, okay but odd. Word count benefits 97? 98. Requirement 100-150. Add specifics capacity potential scale 25% added options but no monetary. Maybe add

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Notice Information

Notice Title

WCC Housing Needs Integrated Singles and Outreach Services

Notice Description

WCC Housing Needs Integrated Singles and Outreach Services The Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council's Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach. The Integrated Singles and Outreach Services will be procured in three (3) Lots: Lot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning. Lot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity. Lot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority's services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in's and confidential meetings The estimated commencement date of this contract is 01/03/2026. The estimated service commencement date is 01/04/2026. The initial term of the contract is 3 years. The Contract may, at the Authority's discretion, be extended for a further period of up to an aggregate of four (4) years, with a total contract period of seven years (calculated from the Service Commencement Date), expiring no later than 31 March 2033. During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with the Contract. Detailed tender opportunity can be found in the Invitation to tender and specification viewed via https://wcc.ukp.app.jaggaer.com/go/99444972019BFAD3ECBC

Lot Information

Assertive Outreach Service

Renewal: 4 years at the Councils discretion.

First Contact Team

Renewal: 4 years at the Councils discretion.

Hub Support Team

Renewal: 4 years at the Councils discretion.

Planning Information

The date of the market engagement event will be Monday 29th September 2025 at 13:00-15:00, this will be an in-person event held at Westminster City Council, 64 Victoria Street, London, SW1E 6QP. Please arrive at reception 15 minutes before the meeting start time. The event will explore the commissioning of Integrated Singles and Outreach Services and is primarily aimed at existing and potential suppliers of these services. It will also explore the timescales for procurement, the implementation of the recently adapted Responsible Procurement policy and its impact on tenders. We can also hold meetings with providers following the market engagement, please let us know if you would like a meeting arranged by contacting the email address below. To request your attendance please register by emailing sedwards@westminster.gov.uk - by close of business 26/09/2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059c10
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/095748-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

85 - Health and social work services

CPV Codes

70333000 - Housing services

85000000 - Health and social work services

85320000 - Social services

Notice Value(s)

Tender Value
£26,250,043 £10M-£100M
Lots Value
£26,250,043 £10M-£100M
Awards Value
£20,777,290 £10M-£100M
Contracts Value
£25,917,883 £10M-£100M

Notice Dates

Publication Date
9 Oct 20262 weeks ago
Submission Deadline
8 Dec 2025Expired
Future Notice Date
14 Oct 2025Expired
Award Date
29 Jan 20268 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Westminster City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
2
Supplier Names

St Mungo Community Housing Association

PASSAGE 2000

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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