Tender

All-Age Technology Enabled Care Service

LONDON BOROUGH OF BARKING AND DAGENHAM

This public procurement record has 6 releases in its history.

Tender

17 Dec 2025 at 16:16

PlanningUpdate

22 Oct 2025 at 11:07

PlanningUpdate

22 Oct 2025 at 11:05

Planning

20 Oct 2025 at 14:47

PlanningUpdate

23 Sep 2025 at 09:04

Planning

22 Sep 2025 at 14:30

Summary of the contracting process

The London Borough of Barking and Dagenham is currently in the tender stage for procuring an All-Age Technology Enabled Care Service, designed to enhance residents' health, wellbeing, and social care needs. This procurement is structured into two Lots, focusing on Core Service Provision & Innovation and Change Management & Innovation, with a hybrid delivery model anticipated. The services will be implemented in the region UKI52, United Kingdom, and competition is open under an open procedure. The procurement's tender period concludes on 23 January 2026, with an enquiry period ending on 16 January 2026. The estimated gross value of the tender is £14,082,000. Any potential bidders are advised to consider key deadlines and plan accordingly to participate fully in this strategic opportunity.

This tender represents a significant opportunity for businesses in the technology and social care sectors to contribute to a forward-thinking approach to public service delivery. Companies with expertise in technology-enabled care, monitoring and response, technical installation, and change management in social care are encouraged to bid. SMEs, VCSEs, and consortia are particularly suitable for this procurement, allowing diverse business models and innovative solutions. Successful suppliers can leverage this contract to foster growth, enhance community engagement, and broaden their service offerings. This initiative by the London Borough of Barking and Dagenham promotes collaboration and innovation, presenting an environment ripe for businesses aiming at sustainable development and enhanced social value delivery.

How relevant is this notice?

Notice Information

Notice Title

All-Age Technology Enabled Care Service

Notice Description

The London Borough of Barking and Dagenham is commissioning an all-age Technology Enabled Care service to support residents' health, wellbeing and social care needs. The service will be delivered via a hybrid model across two Lots and will be provided by organisations that share our values and are committed to high standards, innovation and continuous improvement. Our vision is to give residents choice and control, keeping people safe and well at home for as long as possible. TEC should help residents maintain their independence, quality of life and connection to their communities, and be a routine part of how social care support is planned and delivered

Lot Information

Core Service Provision & Innovation

technology catalogue, supply & install, resident/carer onboarding, 24/7 monitoring and response, device lifecycle, data platform, operational performance monitoring reporting and evaluation; technical input to pilots. Communications and practice tool development, support champions networks and impact case studies, in partnership with Lot 2.

Renewal: If both parties are content the contract can be extended by 2 (two) 12 (twelve) month periods for a total contract period of 5 (five) years in total.

Change Management & Innovation

Technology-First adoption across practice (workforce training/coaching, practice tools and communications); pathway design and continuous improvement; structured innovation pipeline (discover - define - pilot - evaluate - scale/stop) with test-and-learn and proportionate evaluation; benefits realisation (baselines, counterfactual, attribution and a monthly benefits ledger) and preparation of Month-18 gateway evidence; service change governance and prioritisation; engagement and co-production to ensure accessibility and inclusion. Provides TEC-focused advisory, convening and evaluation to support adoption and the TEC-focused innovation pipeline, acting as a strategic partner to the Council and Lot 1 on a targeted basis, subordinate to core adoption work; Lot 1 supplies technical due-diligence and safe pilot operations, with agreed routes to scale.

Renewal: If both parties are content the contract can be extended by 18 (Eighteen) months for a total contract period of 3 (Three) years in total.

Planning Information

Date: Thursday 6th November 2025 Time: 15:00-16:30 Format: Virtual (MS Teams - joining details issued to registered attendees) Invite brief: We are pleased to invite you to the second pre-market engagement session for the upcoming reprocurement of the Care Technology Service, with a specific focus on Lot 2: Change Management and Innovation Partner. This session will build on the insights and feedback gathered during our initial engagement, and will delve deeper into the role of the Strategic Transformation Partner. We aim to further explore how this partnership can support innovation, drive meaningful change, and deliver improved outcomes across the care technology landscape. Your continued input is invaluable in shaping a service that is both forward-thinking and responsive to the needs of our communities. We look forward to your participation and contributions. How to register Please register one or two attendees per organisation by Monday 1st November 2025 via: • Email: Lloyd.hunt@lbbd.gov.uk (subject: PME - All-Age Care Technology - Registration) Include: organisation name, contact details, Lot(s) of interest, intended delivery model (single supplier / consortium / Lot-specific), and any accessibility requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059f4e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084030-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

85 - Health and social work services


CPV Codes

32500000 - Telecommunications equipment and supplies

51000000 - Installation services (except software)

72000000 - IT services: consulting, software development, Internet and support

72220000 - Systems and technical consultancy services

72222000 - Information systems or technology strategic review and planning services

72224100 - System implementation planning services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£11,735,000 £10M-£100M
Lots Value
£11,735,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Dec 20251 weeks ago
Submission Deadline
23 Jan 20264 weeks to go
Future Notice Date
6 Nov 2025Expired
Award Date
Not specified
Contract Period
30 Jun 2026 - 31 Dec 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF BARKING AND DAGENHAM
Contact Name
Not specified
Contact Email
procurement@lbbd.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BARKING
Postcode
IG11 7LU
Post Town
Ilford
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI52 Barking & Dagenham and Havering
Delivery Location
TLI52 Barking & Dagenham and Havering

Local Authority
Barking and Dagenham
Electoral Ward
Abbey
Westminster Constituency
Barking

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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