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WCC- Third Party Managed Direct Debit solution

Warwickshire County Council

This public procurement record has 3 releases in its history.

Award

07 Oct 2026 at 13:57

UK7 - Contract Details Notice
Tender

10 Feb 2026 at 13:24

UK4 - Tender Notice
Planning

24 Sep 2025 at 09:28

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Warwickshire County Council procured a third-party direct debit solution, with the option to progress to a fully managed service. The service is intended to automate income collection, reducing manual data entry, improving efficiency and limiting ongoing monitoring. It must create and verify direct debit mandates quickly and accurately, comply with Bacs requirements and meet the Council’s internal audit standards. This is a financial services and payment-processing requirement (CPV 66110000). Delivery is described as being in the United Kingdom; no more specific delivery location is identified.

The procurement is complete: PAYGATE SOLUTIONS LIMITED was selected and signed the contract on 22 September 2026. The contract runs from 22 September 2026 to 22 September 2028, with the Council able to extend it in multiple periods for up to a further 24 months. The awarded contract value is £120,000 excluding VAT (£144,000 including VAT). The Council used an open, below-threshold competition. The single lot was evaluated on cost, weighted at 60%, and non-cost quality, weighted at 40%. The tender submission deadline was 9 March 2026, with questions due by 23 February 2026. The Council also reserved the right to buy additional direct debit solutions during the contract.

This requirement shows demand from Warwickshire County Council for a supplier able to operate a dependable direct debit collection service, with potential to take on a fully managed role. A credible provider would need to automate income collection and create and verify mandates accurately, while meeting Bacs rules and the Council’s internal audit standards. The contract also sets service availability, incident response and resolution, and invoicing accuracy as performance measures, so suppliers should be able to demonstrate operational resilience, prompt support and reliable financial processing. The work was identified as suitable for SMEs, and the winning supplier, PAYGATE SOLUTIONS LIMITED, is an SME. Competition balanced price against quality, making both cost control and evidence of service capability relevant.

How relevant is this notice?

Notice Information

Notice Title

WCC- Third Party Managed Direct Debit solution

Notice Description

Warwickshire County Council (the Council) is seeking a third party Direct Debit solution, with the potential to progress to a fully managed service. The solution must support the automated collection of income to reduce manual data entry, improve efficiency, and minimise the need for ongoing monitoring. The Council requires a system capable of fast and accurate creation and verification of Direct Debit mandates, fully compliant with BACs requirements and aligned with Warwickshire County Council's internal audit standards.

Lot Information

Lot 1

Options: The Council reserves the right to make additional purchases during the contract that fall under the category of direct debit solutions.

Renewal: The service will be required for an initial contract term of 2 years however, WCC reserves the right to extend the contract by further multiple periods not exceeding 24 months, 24 months being the maximum extension period. The extension period(s) are at the Council's discretion.

Planning Information

We welcome interested suppliers to complete the Questionnaire that has been published via our e-procurement portal Warwickshire County Council In-Tend, with Reference: WAR-0006. The Council would be grateful if you could complete the questions in the market testing document and respond by 8th of October 2025 at 12 Noon. You should submit your completed responses by uploading via Warwickshire County Council In-Tend or by email to: sallyelmobayad@warwickshire.gov.uk The procurement documents are available for unrestricted and full direct access, free of charge, at https://in-tendhost.co.uk/warwickshirecc/aspx/Home Additional information can be obtained from the above-mentioned address. Contact Details: If you have any questions regarding this Market testing exercise, then please upload via the correspondence function on Warwickshire County Council In-Tend or by email to: sallyelmobayad@warwickshire.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a09d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094774-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66110000 - Banking services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
£120,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£120,000 £100K-£500K

Notice Dates

Publication Date
7 Oct 20262 weeks ago
Submission Deadline
9 Mar 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Sep 2026 - 22 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Warwickshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARWICK
Postcode
CV34 4SA
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
Not specified
Local Authority
Warwick
Electoral Ward
Warwick Saltisford
Westminster Constituency
Warwick and Leamington

Supplier Information

Number of Suppliers
1
Supplier Name

Paygate Solutions Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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