Notice Information
Notice Title
Specialist Mental Health Advisory Service - South West Surrey (Guildford)
Notice Description
Citizens Advice Bureau South West Surrey provide a specialist advisory service directly to people admitted as an inpatient within a mental health setting and deliver a service to clients with mental health problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. This service covers Guildford & Waverley.
Lot Information
Lot 1
Citizens Advice Bureau South West Surrey provide a specialist advisory service directly to people admitted as an inpatient within a mental health setting and deliver a service to clients with mental health problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. This service covers Guildford & Waverley. NHS Surrey Heartlands ICB intends to award Citizens Advice Bureau South West Surrey, an existing provider, a contract following direct award process C. The approximate lifetime value of the contract will be PS56,000 (PS28,000 per annum) over the two year term, from 1st April 2024 until 31st March 2026. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
Procurement Information
This is a Provider Selection Regime (PSR) contract award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05a56c
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/061116-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
-
- CPV Codes
85312500 - Rehabilitation services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £56,000 Under £100K
Notice Dates
- Publication Date
- 1 Oct 20254 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 31 Mar 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS SURREY HEARTLANDS INTEGRATED CARE BOARD
- Contact Name
- Maggie Czapiewska
- Contact Email
- maggie.czapiewska1@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- WOKING
- Postcode
- GU21 5BH
- Post Town
- Guildford
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ25 West Surrey
- Delivery Location
- TLJ25 West Surrey
-
- Local Authority
- Woking
- Electoral Ward
- Canalside
- Westminster Constituency
- Woking
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-05a56c-2025-10-01T08:22:55+01:00",
"date": "2025-10-01T08:22:55+01:00",
"ocid": "ocds-h6vhtk-05a56c",
"description": "Against the Provider Selection Regime (PSR) Key Criteria, the provider has demonstrated expertise and is anticipated to continue doing so. Evidence of current service delivery against the PSR Key Criteria and the breakdown of Key Criteria weighting in relation to this service for the purposes of awarding a further contract under Direct Award C is detailed below: Quality and innovation 30% * CAB South West Surrey has consistently delivered a Mental Health Outreach service across Guildford Town and the Waverley District. * The team provides services to people with severe and enduring mental health problems, such as schizophrenia, bipolar disorder, severe depression, and anxiety, who are in crisis or facing imminent crisis and require advice and representation. * The provider has effectively supported complex patients and demonstrated adaptability in response to evolving system needs and pressures, reinforcing confidence in continued delivery under this contract. Integration, collaboration and service sustainability 20% * CAB South West Surrey continues to foster effective partnerships with local statutory and voluntary agencies (e.g., NHS, council services, food banks); evidence of multi-agency working to deliver joined-up services. Improving access, reducing health inequalities and facilitating choice 20% * The service is proactive with engagement to underserved communities; use of data to identify gaps and impact the social determinants of health. * The provider has demonstrated exceptional ability to reduce health and social inequalities through targeted outreach and inclusive access models, ensuring that residents across Guildford Town and the Waverley District - particularly those facing multiple disadvantages - can access timely, effective advice services. * CABs play a key role in early intervention on issues (debt, housing, benefits) that impact physical and mental health outcomes. * The service's focus on facilitating informed client choice, combined with strong collaboration with local NHS and voluntary sector partners, supports the strategic aims of the council and integrated care system. Value 20% * Citizens Advice South West Surrey offers strong value through a cost-effective delivery model that leverages trained volunteers, draws down additional funding, and reduces pressure on statutory services such as housing, health, and welfare teams. The service also delivers significant social value through local employment, skills development, and improved individual well-being Social value 10% * Citizens Advice South West Surrey delivers strong social value through its extensive volunteer programme, supporting residents annually to develop skills and confidence. * The service also contributes to reducing health inequalities by working directly with marginalised groups, improving financial resilience and access to healthcare. These benefits align with the ICS priorities under the Social Value Act and offer significant added value beyond the core service. Governance and Decision-Making Approval: NHS Surrey Heartlands ICB Commissioning, Commercial and Contracting Board. NHS Surrey Heartlands ICB Executive Team Conflicts of Interest: There are no identified conflicts of interest.. Standstill Period and Regulatory Context: This is a Provider Selection Regime (PSR) award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award. Any written representations should be sent to robert.kitt1@nhs.net.",
"initiationType": "tender",
"tender": {
"id": "Specialist Mental Health Advisory Service 24/26 Citizens Advice South West Surrey (Guildford)",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Specialist Mental Health Advisory Service - South West Surrey (Guildford)",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "85312500",
"description": "Rehabilitation services"
},
"mainProcurementCategory": "services",
"description": "Citizens Advice Bureau South West Surrey provide a specialist advisory service directly to people admitted as an inpatient within a mental health setting and deliver a service to clients with mental health problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. This service covers Guildford & Waverley.",
"lots": [
{
"id": "1",
"description": "Citizens Advice Bureau South West Surrey provide a specialist advisory service directly to people admitted as an inpatient within a mental health setting and deliver a service to clients with mental health problems in the community predominantly those under the care of secondary care mental health services, that are unable to be supported by more generic community services, namely the Citizens advice. This service covers Guildford & Waverley. NHS Surrey Heartlands ICB intends to award Citizens Advice Bureau South West Surrey, an existing provider, a contract following direct award process C. The approximate lifetime value of the contract will be PS56,000 (PS28,000 per annum) over the two year term, from 1st April 2024 until 31st March 2026. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.",
"awardCriteria": {
"criteria": [
{
"name": "The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard",
"type": "quality",
"description": "100"
},
{
"type": "price",
"description": "0"
}
]
},
"hasOptions": false,
"status": "cancelled"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKJ25"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationaleClassifications": [
{
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"id": "D_OUTSIDE_SCOPE",
"description": "The procurement falls outside the scope of application of the directive"
}
],
"procurementMethodRationale": "This is a Provider Selection Regime (PSR) contract award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award."
},
"awards": [
{
"id": "061116-2025-1",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-COH-03258272",
"name": "Citizens Advice Bureau South West Surrey"
}
]
}
],
"parties": [
{
"id": "GB-NHS-QXU",
"name": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD",
"identifier": {
"legalName": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD",
"id": "QXU",
"scheme": "GB-NHS"
},
"address": {
"streetAddress": "Dukes Court, Duke Street",
"locality": "Woking",
"region": "UKJ2",
"postalCode": "GU215BH",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Maggie Czapiewska",
"email": "maggie.czapiewska1@nhs.net"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.surreyheartlands.org/nhs-surrey-heartlands-board",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "07",
"description": "Health"
}
]
}
},
{
"id": "GB-COH-03258272",
"name": "Citizens Advice Bureau South West Surrey",
"identifier": {
"legalName": "Citizens Advice Bureau South West Surrey",
"id": "03258272",
"scheme": "GB-COH"
},
"address": {
"streetAddress": "36 Bridge Street",
"locality": "Godalming",
"region": "UKJ25",
"postalCode": "GU7 1HP",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme"
}
},
{
"id": "GB-FTS-157943",
"name": "NHS Surrey Heartlands ICB",
"identifier": {
"legalName": "NHS Surrey Heartlands ICB"
},
"address": {
"locality": "Woking",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
},
{
"id": "GB-FTS-157944",
"name": "NHSE",
"identifier": {
"legalName": "NHSE"
},
"address": {
"streetAddress": "Skipton House, 80 London Road",
"locality": "London",
"postalCode": "SE1 6LH",
"countryName": "United Kingdom"
},
"roles": [
"mediationBody"
]
}
],
"buyer": {
"id": "GB-NHS-QXU",
"name": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD"
},
"contracts": [
{
"id": "061116-2025-1",
"awardID": "061116-2025-1",
"status": "active",
"value": {
"amount": 56000,
"currency": "GBP"
},
"dateSigned": "2024-03-31T00:00:00Z"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 1
}
]
},
"language": "en"
}