Notice Information
Notice Title
WEC Customer Research
Notice Description
This contract is for customer research to inform the narrative that can be used by the Delivery Body from the outset - so the WEC can begin its work with a strong understanding of which narratives and messages have resonance with customers, and how that may differ across different customer/ audience groups based on socio-demographics, region, etc.
Procurement Information
All bidders from CCS Research & Insights Framework were invited to participate
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05a7fb
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/062177-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73110000 - Research services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £90,100 Under £100K
Notice Dates
- Publication Date
- 3 Oct 20254 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 4 Sep 20255 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE WATER SERVICES REGULATION AUTHORITY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B5 4UA
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
-
- Local Authority
- Birmingham
- Electoral Ward
- Ladywood
- Westminster Constituency
- Birmingham Ladywood
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-05a7fb-2025-10-03T14:11:56+01:00",
"date": "2025-10-03T14:11:56+01:00",
"ocid": "ocds-h6vhtk-05a7fb",
"initiationType": "tender",
"tender": {
"id": "PROC.0153",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "WEC Customer Research",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "73110000",
"description": "Research services"
},
"mainProcurementCategory": "services",
"description": "This contract is for customer research to inform the narrative that can be used by the Delivery Body from the outset - so the WEC can begin its work with a strong understanding of which narratives and messages have resonance with customers, and how that may differ across different customer/ audience groups based on socio-demographics, region, etc.",
"lots": [
{
"id": "1",
"description": "Research and Insights CCS Framework",
"awardCriteria": {
"criteria": [
{
"name": "Approach",
"type": "quality",
"description": "30"
},
{
"name": "Timings",
"type": "quality",
"description": "10"
},
{
"name": "Deliverables",
"type": "quality",
"description": "10"
},
{
"name": "Project management",
"type": "quality",
"description": "25"
},
{
"type": "price",
"description": "25"
}
]
},
"hasOptions": false,
"status": "cancelled"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "73110000",
"description": "Research services"
}
],
"deliveryAddresses": [
{
"region": "UKC"
},
{
"region": "UKD"
},
{
"region": "UKE"
},
{
"region": "UKF"
},
{
"region": "UKG"
},
{
"region": "UKH"
},
{
"region": "UKI"
},
{
"region": "UKJ"
},
{
"region": "UKK"
},
{
"region": "UKL"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationaleClassifications": [
{
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"id": "D_EXTREME_URGENCY",
"description": "Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive"
}
],
"procurementMethodRationale": "All bidders from CCS Research & Insights Framework were invited to participate"
},
"awards": [
{
"id": "062177-2025-PROC.0153-1",
"relatedLots": [
"1"
],
"title": "WEC Customer Research",
"status": "active",
"suppliers": [
{
"id": "GB-COH-01317137",
"name": "Walnut Unlimited Limited"
}
]
}
],
"parties": [
{
"id": "GB-FTS-162990",
"name": "The Water Services Regulation Authority",
"identifier": {
"legalName": "The Water Services Regulation Authority",
"id": "PPCX-7855-VXBT",
"schemeEntered": "Public procurement organisation number (PPON)"
},
"address": {
"streetAddress": "Ofwat, Centre City Tower, 7 Hill Street",
"locality": "Birmingham",
"region": "UKG31",
"postalCode": "B54UA",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Evgeny Kheyman",
"email": "evgeny.kheyman@ofwat.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.ofwat.gov.uk/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "NATIONAL_AGENCY",
"description": "National or federal agency/office"
},
{
"scheme": "COFOG",
"id": "01",
"description": "General public services"
}
]
}
},
{
"id": "GB-COH-01317137",
"name": "Walnut Unlimited Limited",
"identifier": {
"legalName": "Walnut Unlimited Limited",
"id": "01317137",
"scheme": "GB-COH"
},
"address": {
"streetAddress": "7-11 Lexington St",
"locality": "London",
"region": "UK",
"postalCode": "W1F 9AF",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme"
}
},
{
"id": "GB-FTS-162991",
"name": "Water Services Regulation Authority (Ofwat)",
"identifier": {
"legalName": "Water Services Regulation Authority (Ofwat)"
},
"address": {
"streetAddress": "City Centre Tower, 7 Hill Street",
"locality": "Birmingham",
"postalCode": "B5 4UA",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 7385555803"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-162990",
"name": "The Water Services Regulation Authority"
},
"contracts": [
{
"id": "062177-2025-PROC.0153-1",
"awardID": "062177-2025-PROC.0153-1",
"title": "WEC Customer Research",
"status": "active",
"value": {
"amount": 90100,
"currency": "GBP"
},
"dateSigned": "2025-09-05T00:00:00+01:00"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 11
}
]
},
"language": "en"
}