Planning

North East and North Cumbria Crisis Text Support Service

NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Planning

28 Oct 2025 at 14:24

Summary of the contracting process

NHS North East and North Cumbria Integrated Care Board is overseeing a forthcoming procurement process for a Crisis Text Support Service, targeting the health services industry across the North East and North Cumbria region. The current stage of this procurement is the Planning phase, specifically engaged through a Prior Information Notice (PIN) as a Request for Information (RFI) issued on 28 October 2025. The tender is valued at £1,135,000 GBP and falls under the main procurement category of services. Organisations interested in this opportunity can engage with the electronic bidding tool, Atamis, ahead of potential procurement activities set to commence with a future notice date of 1 April 2026.

This initiative presents a significant opportunity for businesses specialising in health services to expand their portfolio and engage with public sector clients. The tender is open to companies with capabilities in delivering virtual health communication services, particularly those with innovative solutions in crisis management. The procurement process encourages market engagement to assess capabilities and market interest, offering an ideal chance for businesses with expertise in digital health services and robust communication frameworks to establish or strengthen their presence in the public health sector of the UK. Companies considering submission should ensure their registration on the shared supplier system to actively participate in this RFI exercise and future contract notices.

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Notice Title

North East and North Cumbria Crisis Text Support Service

Notice Description

NHS North East North Cumbria Integrated Care Board is managing this market engagement exercise for the provision of a Crisis Text Support Service across the North East and North Cumbria Region. The ICB is issuing this Prior Information Notice (PIN) as a Request for Information (RFI) to engage with the market and to gather information in order to gain a better understanding of both the capacity and appetite of the market in delivering the proposed services

Lot Information

Lot 1

NHS North East North Cumbria Integrated Care Board is managing this market engagement exercise for the provision of a Crisis Text Support Service across the North East and North Cumbria Region. The ICB is issuing this Prior Information Notice (PIN) as a Request for Information (RFI) to engage with the market and to gather information in order to gain a better understanding of both the capacity and appetite of the market in delivering the proposed services. Any future opportunity is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. It is important to note that this PIN/RFI is not a call for competition and as such you will need to express your interest in any future opportunity once the contract notice is published on Find a Tender Service. It should also be noted that this PIN/RFI invites individuals and organisations to express an interest in this RFI exercise only, and it is NOT a pre-qualification questionnaire, and is NOT part of any pre-qualification or selection process. This PIN/RFI is intended as an awareness, communication, and information gathering exercise. An expression of interest is no indication of a commitment to participate in the RFI process nor does it infer any preferential or special status on those individuals and organisations who express an interest in the RFI exercise. NENC is utilising an electronic tendering tool to manage this RFI exercise and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with NECS, including RFI submissions, will be conducted via Atamis: https://health-family.force.com/s/Welcome If you have already registered on the system (e.g. to access contracts with another Health Family organisation) then there is no need to re-register. If you have not already done so you should now register as a Supplier on the shared system. You can register here: https://health-family.force.com/s/Welcome It is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. If you find that you need any advice or support in registering, please contact the Atamis helpdesk using the following details: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk Opening times 8am - 6pm The RFI documentation will be accessible from Tuesday 28 October 2025 and completed RFI responses must be returned by 12:00 on Friday 14 November 2054.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d55e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069011-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£1,135,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Oct 20253 months ago
Submission Deadline
Not specified
Future Notice Date
31 Mar 20262 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD
Contact Name
Not specified
Contact Email
victoria.newton11@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
SUNDERLAND
Postcode
SR5 3XB
Post Town
Sunderland
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
TLC North East (England)

Local Authority
Sunderland
Electoral Ward
Castle
Westminster Constituency
Washington and Gateshead South

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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