Planning

South Norwood Care Home for Complex Needs

LONDON BOROUGH OF CROYDON

This public procurement record has 2 releases in its history.

Planning

04 Dec 2025 at 10:29

UK2 - Preliminary Market Engagement Notice
Planning

05 Nov 2025 at 15:36

UK1 - Pipeline Notice
Summary of the contracting process

The London Borough of Croydon is initiating the procurement process for the South Norwood Care Home for Complex Needs, targeting health and social work service providers. This process, currently in its planning stage, emphasizes engagement with stakeholders in a Teams session scheduled for 16th December 2025, with registration closing on 12th December 2025. The intended service will cater to children with complex needs and entail innovative supported living arrangements in Croydon. Interested parties will have the opportunity to discuss proposals and ensure smooth collaboration, with the contract period projected to start on 2nd November 2026 and end on 1st November 2033, encompassing a variety of service elements under a special "light-touch" procurement regime.

This tender represents significant business growth potential for experienced residential care providers specializing in children’s services. The London Borough of Croydon seeks providers with a track record of delivering high-quality care in Ofsted-regulated environments, particularly those adept in managing complex service provisions under public-sector contracts. Ideal candidates include organisations capable of operating within prescribed legal frameworks, ensuring safe and appropriate care settings. This initiative offers the prospect of long-term partnership with the Council, providing an opportunity to impact positively on the lives of children facing significant challenges, while leveraging expertise in crisis management and supportive care service delivery.

How relevant is this notice?

Notice Information

Notice Title

South Norwood Care Home for Complex Needs

Notice Description

This is not a call for competition. Having successfully bid for Wave 2 DfE Capital Grant funding, Croydon Council are looking to develop a partnership with an experienced Children's Home provider to deliver a very specialist service for children with very complex needs. The building is a Council owned property in the South Norwood area of the borough which will be converted and adapted to deliver 3 solo homes in one property offering opportunities for children to socialise together when it is safe for them to do so. In thinking about the Children for whom this service is being designed, we use the NFJO definition in the LGA & NCB report: Costs and Complexity in Care (May 2025) Children and young people with "multiple, overlapping difficulties that are not being met...This includes the many children who are deprived of their liberty....[with] multiple emotional and behavioural needs that are often associated with experiences of early and ongoing childhood adversity (such as abuse and neglect, but also poverty and racism) and complex trauma...The children's behaviour may cause significant risk to others (eg physical aggression) and to themselves (eg self-harm)...They often have overlapping difficulties with mental health, emotional regulation, neurodevelopmental conditions (eg autism and ADHD), risk of exploitation, and missing education" Bevington, Duschinsky et al 2023:2. Such children characteristically are hard to find homes for. Their presentation and risk profile often lead them to require Deprivation of Liberty Standards orders, These orders restrict the child's liverty in defined ways. A consequence of this is that if the child is living with other children their liberty can be unintentionally deprived. This in turn often leads to children living in solo homes. The design of this home as 3 solo homes allows for a child to be cared for safely in what is effectively a solo home, whilst creating conditions in which they are not necessarily alone as the communal space can be used for children to come together for meals, social and leisure activities. Croydon are looking for an innovative residential care provider to join us as a dynamic partner in this service model. For clarity, this service will be for the service provision element of the home only. The property is owned and will be retained by Croydon Council. At the tender stage we will explore the lease. Our assumption is that the service will deliver mostly crisis arrangements, that avoid the need for distant, unsuitable and/ or unregistered homes being used.. We are seeking providers who have knowledge and experience of running such services, which will include restricting the liberty of children under orders such as DoLS to enter the dynamic partnership with the Council. The successful provider will already be successfully operating other Ofsted registered Children's Homes and will have experience of working directly through contracts with public bodies.The home will be registered with Ofsted to provide care for children aged 11 to 17 years and will be a short to medium stay. Children will step down from this home to more permanent arrangements. The tender process is starting early to allow Ofsted application allowing for current delayes in registration timetables. The provider will be expected to appoint/ nominate a Registered manager to allow application to register in advance of the active mobilisation when paymenrt will start. This may then be transferred to an operational Registered manager once mobilisation begins The Market Engagement Event is designed to offer pre-tender discussions from interested potential providers to ensure a smooth procurement process for all parties and will be held via teams on Wednesday 16th December 2025 at 10am. Please register your interest to attend by Friday 12th December 2025. To do this, sign up for the event, click the 'express your Interest' button. Please make sure you send us a message via the correspondence area and include the following information: * Organisation name * Name, job title and email addresses of delegates

Planning Information

We are holding stakeholder engagement session via teams on Tuesday 16th December 2025 at 10am. The purpose of this event is to bring together interested parties to explore interest in our South Norwood Care Home for children with Complex Needs. Please register your interest to attend by Friday 12th December 2025. To do this go to our procurement portal by clicking on this link: London Borough of Croydon E-Procurement Site - Home (in-tendhost.co.uk)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05db2e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079616-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Dec 2025Today
Submission Deadline
Not specified
Future Notice Date
5 Jan 20262 months to go
Award Date
Not specified
Contract Period
2 Nov 2026 - 1 Nov 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF CROYDON
Contact Name
Not specified
Contact Email
procurement@croydon.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CROYDON
Postcode
CR0 1EA
Post Town
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
Not specified
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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